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7
Cleaning Your Product ..................................................................................................................... 145
Solving Problems .................................................................................................................................... 146
Checking for Software Updates........................................................................................................ 146
Product Status Messages ................................................................................................................ 147
Running a Product Check ................................................................................................................ 149
Resetting Control Panel Defaults ..................................................................................................... 151
Solving Power and Battery Problems ............................................................................................... 152
Product Does Not Turn on ........................................................................................................... 153
Product Does Not Turn Off .......................................................................................................... 153
Product Turns Off Automatically .................................................................................................. 153
Battery Does Not Charge From Computer................................................................................... 154
Solving Setup Problems ................................................................................................................... 154
Noise After Ink Installation ........................................................................................................... 154
Software Installation Problems .................................................................................................... 155
Solving Network Problems ............................................................................................................... 155
Product Cannot Connect to a Wireless Router or Access Point .................................................. 156
Network Software Cannot Find Product on a Network................................................................. 157
Product Does Not Appear in Mac Printer Window ....................................................................... 158
Wireless Network Connection is Unstable on a Mac ................................................................... 158
Cannot Print Over a Network....................................................................................................... 159
Solving Paper Problems................................................................................................................... 160
Paper Feeding Problems............................................................................................................. 160
Paper Jam Problems in the Rear Paper Feed ............................................................................. 161
Paper Jam Problems Inside the Product ..................................................................................... 161
Solving Problems Printing from a Computer..................................................................................... 162
Nothing Prints.............................................................................................................................. 163
Product Icon Does Not Appear in Windows Taskbar ................................................................... 163
Error After Cartridge Replacement .............................................................................................. 164
Printing is Slow ............................................................................................................................ 165
Solving Page Layout and Content Problems.................................................................................... 166
Inverted Image............................................................................................................................. 167
Too Many Copies Print ................................................................................................................ 167
Blank Pages Print ........................................................................................................................ 167
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