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Before You Call For Service... GEAppliances.com
Troubleshooting Tips
Save time and money! Review the charts on the following
pages first and you may not need to call for service.
Possible Causes What To Do
at Improper cookware , Wrong pan type. Use a magnet to check that cookware is
work properly or being used. induction-compatible. Use a flat induction-capable pan that meets
flashing power setting the minimum size for the element being used. See the Pan size and
shape section.
Pan is too small , Pan size is below the minimum size for the element. See the Pan size
and shape section.
• Use smaller element.
Pan not positioned correctly. • Center the pan in the cooking zone.
Cooktop control improperly set. • Check to see that the control is set properly. Press ON then + or -
Pan is not in full contact with , Pan must be flat.
glass surface
Surface unit setting High cooktop temperature. , Allowthe internal fan to cool the cooktop.
changed or turned , Check if pan boiled dry.
off unexpectedly
Scratches (may appear Incorrect cleaning , Scratches are not removable. Tiny scratches will become
as cracksl on cooktop methods being used. less visible in time as a result of cleaning.
glass surface Cookware with rough bottoms , To avoid scratches, use the recommended cleaning
being used or coarse particles procedures. Hake sure bottoms of cookware are clean
(salt or sand} were between before use, and use cookware with smooth bottoms.
the cookware and the surface
of the cooktop.
Cookware has been slid
across the cooktop surface.
Areas of discoloration Food spillovers not cleaned • See the Cleaning the glass cooktop section.
on the cooktop before next use.
Hot surface on a model , This is normal. The surface may appear discolored
with a light-colored cooktop, when it is hot. This is temporary and will disappear
as the glass cools.
Plastic melted to Hot cooktop came into , See the Glass surface potential for permanent damage
the surface contact with plastic placed section in the Cleaning the glass cooktop section.
on the hot cooktop.
_r indentation) Hot sugar mixture spilled , Call a qualified technician for replacement.
of the cooktop on the cooktop.
Oven light does Light bulb is loose. , Tighten or replace the bulb.
not work
Ovenwill not work Plug on range is not completely , Hake sure electrical plug is plugged into a live, properly
inserted in the electrical outlet, grounded outlet.
A fuse in your home may , Replace the fuse or reset the circuit breaker.
be blown or the circuit
breaker tripped.
Oven controls improperly set. • See the Using the oven section.
Oven too hot. , Allow the oven to cool to below locking temperature.
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