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• Run the paper guide cleaning utility to clean the paper path.
• Clean the roller inside the printer to remove any dust on the paper path.
• For best results, follow these guidelines:
• Use new, smooth, high-quality paper that is not curled, creased, old, too thin, or too thick.
• Load paper in the cassette printable side down.
• Do not load binder paper with holes in the cassette.
• Follow any special loading instructions that came with the paper.
Parent topic: Solving Paper Problems
Related references
Paper Jam Problems in the Paper Cassettes
Paper Jam Problems Inside the Product
Paper Jam Problems in the Rear Cover
Paper Loading Capacity
Paper Specifications
Related tasks
Cleaning the Paper Guide
Paper Jam Problems in the Paper Cassettes
If you see a message that paper has jammed in a paper cassette, follow the steps here or on the LCD
screen to clear the jam.
1. Cancel the print job, if necessary.
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