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Product Does Not Turn On or Off
If you cannot turn the product on or off, try these solutions:
• If you cannot turn on your product, make sure the power cord is securely connected and hold down
the power button a little longer.
• If you cannot turn off your product, hold down the power button a little longer. If you still cannot turn off
your product, unplug the power cord, plug the power cord back in, then turn your product on and off
again using the power button.
Parent topic: Solving Setup Problems
Noise After Filling the Ink
If you hear noises from your product after filling the ink tanks with ink, check these explanations:
• The first time you fill the tanks with ink, the product must charge its print head. Wait until charging
finishes before you turn off the product, or it may charge improperly and use excess ink the next time
you turn it on. Your product is finished charging the print head when the power light stops flashing.
• If the product's print head stops moving or making noise, and the charging process has not finished
after approximately 20 minutes, turn off your product. Turn it back on and check to see if charging is
still in progress. If it is still in progress, contact Epson for help.
Parent topic: Solving Setup Problems
Related references
Where to Get Help
Message Appears Prompting You to Reset Ink Levels
If you see a message on the LCD screen prompting you to reset the ink levels, do the following:
1. Refill all of the ink tanks or the ink tanks indicated on the LCD screen all the way to the top.
Note: Depending on the operating conditions, you may see the ink reset message even when there is
still ink in the tanks.
2. Select the colors that you refilled on the LCD screen.
3. Follow the instructions on the LCD screen to reset the ink levels.
Note: The product has a low ink alert system. The accuracy of this system depends on the user refilling
the ink tanks correctly. The product cannot directly measure the ink levels in the tanks; instead it
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