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Related concepts
Print Head Maintenance
Product Makes Noise When It Sits for a While
Your product is performing routine maintenance. This is normal.
Parent topic: Solving Copying Problems
Solving Paper Problems
Check these sections if you have problems using paper with your product.
Paper Feeding Problems
Paper Jam Problems in the Paper Cassettes
Paper Jam Problems Inside the Product
Paper Jam Problems in the Rear Cover
Rear Paper Support Problems
Paper Ejection Problems
Parent topic: Solving Problems
Paper Feeding Problems
If you have problems feeding paper, try these solutions:
• If paper does not feed for printing, remove it from the rear paper feeder or cassette. Reload it, then
adjust the edge guides. Make sure the paper stack is not above the tab on the edge guides inside the
cassette. Make sure to load only one sheet at a time in the rear paper feed slot.
• Place the product on a flat surface and operate it in the recommended environmental conditions.
• Be sure to insert the paper cassette all the way into your product.
• If multiple pages feed at once, remove the paper, fan the edges to separate the sheets, and reload it.
• Do not load more than the recommended number of sheets.
• Make sure your paper meets the specifications for your product.
• If paper jams when you print on both sides of the paper, try loading fewer sheets.
• If paper is ejected from the rear paper feed slot without being printed, first start your print job, then load
the sheet of paper.
• Make sure the paper size and paper type settings are correct for the paper source.
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