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Avoid Service
Checklist
You may save the cost and inconvenience of an unnecessary service call by first
reviewing this Checklist of commonly encountered problem situations.
You will be charged for a service call while the appliance is in warranty if the problem
is not caused by defective product workmanship or materials.
OCCURRENCE
Range is not level.
Your new appliance is a carefully engineered product. Many times, what appears to be
a reason to call service requires nothing more than a simple adjustment you can easily
make in your own home.
POSSIBLE CAUSE/SOLUTION
Poor installation. To level range, refer to Leveling Guide, page 8 in the Installation
Instructions. When range is level, cooktop may appear out of alignment if
countertop is not level.
Weak, unstable floor. Be sure floor is level and can adequately support range.
Contact a carpenter to correct sagging or sloping floor.
Kitchen cabinet misalignment may make range appear to be unlevel. Be sure
cabinets are square and have sufficient room for range clearance.
Cannot move appliance easily. Appliance
must be accessible for service.
Cabinets not square or are built in too tight. Contact a cabinet maker to correct
the problem.
Contact builder or installer to make appliance accessible.
Carpeting interferes with range. Provide sufficient space so range can be lifted
over carpet.
Entire range or oven does not operate. Make sure cord/plug is tightly into outlet.
Service wiring is not complete. Contact your dealer, installing agent or authorized
servicer.
Power outage. Check house lights to be sure. Call your local electric company for
service.
*Oven control beeps and displays F1, F3
or Fg.
Electronic control has detected a fault condition. Push CLEAR to clear the display
and stop beeping. Program oven again. If fault recurs, record fault number. Push
CLEAR and contact an authorized servicer.
Oven and/or cooktop lights does not Replace or tighten bulb. See "Changing Oven Light" in this owner's Guide for
work. instructions.
Surface unit does not heat. No power to the appliance. Check steps under "Entire Range or Oven Does Not
Operate" in this Avoid Service Checklist.
Incorrect control setting. Make sure the correct control is on for the surface unit to
be used.
Surface burners do not light. Surface control knob has not been completely turned to LITE. Push in and turn
the surface control knob to LITE (until burner ignites) and then turn the surface
control knob to the desired flame size.
Burner ports are clogged. Clean burners. See "To Clean Burner Grates, Contoured
Burner Pans, Burner Cap and Burner Base" under General Cleaning. With the
burner off, use small-gauge wire or needle to clean ports or slots.
Gas supply is turned off. Turn gas supply on.
Surface burner flame burns half way
around.
Burner ports or slots are clogged. With the burner off, clean by using a small-
gauge wire or needle to lean prots or slots.
Moisture is present after cleaning. Lightly fan the flame and allow the burner to
operate until flame is full. Dry the burners thoroughly following instructions under
General Cleaning.
22
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