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MY GOPRO WON’T POWER ON
Make sure your GoPro is charged. See Charging (page 10). If charging
the battery doesn’t work, try restarting your camera. See Restarting Your
GoPro (page 95).
MY GOPRO WON’T RESPOND WHEN I PRESS A BUTTON
See Restarting Your GoPro (page 95).
PLAYBACK ON MY COMPUTER IS CHOPPY
Choppy playback is usually not a problem with the le. If your footage
skips, one of these issues is probably the cause:
• The computer doesn’t work with HEVC les. Try downloading the
latest version of the GoPro Player for Mac
®
or GoPro MAX Exporter
for Windows
®
(GoPro Player for Window coming soon) for free at
gopro.com/apps.
• Your computer doesn’t meet the minimum requirements of the
software you’re using for playback.
I FORGOT MY CAMERA’S USERNAME OR PASSWORD
Swipe down to access the Dashboard, and then tap Preferences >
Connections > Camera Info.
I DON’T KNOW WHICH SOFTWARE VERSION I HAVE
Swipe down to access the Dashboard, and then tap Preferences >
About > Camera Info.
I CAN’T FIND MY CAMERA’S SERIAL NUMBER
The serial number is stamped inside the battery compartment of your
camera. You can also nd it by swiping down to access the Dashboard,
and then tapping Preferences > About > Camera Info.
For more answers to commonly asked questions, see gopro.com/help.
Troubleshooting Tech Specs: Video
VIDEO RESOLUTION RES
Video resolution refers to the number of horizontal lines used in each
frame of video. A 1080p video is made up of 1080 horizontal lines, each
with a width of 1920 pixels. A 4K video is made up of 3840 horizontal
lines, each with a width of 2160 pixels. Since more lines equals greater
resolution, 4K will deliver a more detailed picture than 1080p.
Video Resolution Description
4K
Our highest resolution video. Great for tripod
and xed-position shots. Can be used to grab
8MP stills from your video.
4K 4:3
Our highest resolution video. The tall 4:3 aspect
ratio captures more of the scene than 16:9
shots. Great for point-of-view footage.
2.7K
High resolution 16:9 video that provides
stunning, cinema-quality results for professional
productions.
2.7K 4:3
Great for high-resolution point-of-view
body and gear-mounted shots with uid
slo-mo playback.
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