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6. Close the scanner cover.
7. Carefully follow all loading instructions when you reload originals.
If originals jam in the scanner frequently, try the following:
• Press the slow mode button to slow down the scanning speed.
• Clean inside the scanner and clean the rollers.
• Close the output tray and let the originals fall freely onto the surface below the scanner.
• If the roller counter is nearing end of life, replace the roller assembly kit.
Parent topic: Solving Scanning Problems
Related tasks
Cleaning Inside Your Scanner
Scanning is Slow
If scanning becomes slow, try these solutions:
• Scan your original at a lower resolution, if possible.
• Make sure your system meets the requirements for your operating system. If you are scanning a high-
resolution image, you may need more than the minimum requirements. If necessary, increase your
system's memory or reduce the resolution.
• Make sure you did not press the slow mode button to slow down the scanning speed.
Parent topic: Solving Scanning Problems
Related references
Windows System Requirements
Mac System Requirements
Solving Network Scanning Problems
Check these solutions if you have problems scanning over a network.
Cannot Scan Over a Network
Scanner Cannot Connect to a Wireless Router
Parent topic: Solving Problems
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