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Parent topic: Solving Problems
Related references
Original Jams in Scanner
Where to Get Help
Related topics
Wi-Fi Networking
Solving Scanning Problems
Check these solutions if you have problems scanning with your product.
Scanner Does Not Turn On or Turns Off Unexpectedly
Scanner Button Does Not Work as Expected
Scanning Software Does Not Operate Correctly
Original Feeds Incorrectly in Scanner
Original Jams in Scanner
Scanning is Slow
Parent topic: Solving Problems
Scanner Does Not Turn On or Turns Off Unexpectedly
If the scanner does not turn on or if it turns off unexpectedly, try these solutions:
• Make sure the AC adapter is securely connected to the scanner and to a working electrical outlet.
• If the scanner turns off unexpectedly, you may need to adjust the Sleep Timer setting in the Epson
Scan 2 Utility.
• If the scanner turns off unexpectedly, you may need to adjust the AC power or AC adapter setting in
the Epson Scan 2 Utility.
Parent topic: Solving Scanning Problems
Related tasks
Changing the Power Off and Sleep Timer Settings
Scanner Button Does Not Work as Expected
If the scanner button does not start the correct program or perform the correct action, try these solutions:
• Make sure the Epson FastFoto software is installed correctly. If necessary, uninstall and reinstall it.
• Check the USB cable connection between the computer and scanner if you are connecting via USB.
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