4PA39A#BGJ User Manual

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Change the “Very Low” settings ...................................................................................................................... 75

Order supplies .................................................................................................................................................... 76

Printer does not pick up paper or misfeeds ....................................................................................................................... 77

Introduction ........................................................................................................................................................ 77

The printer does not pick up paper ................................................................................................................. 77

The printer picks up multiple sheets of paper .............................................................................................. 78

Clear paper jams ..................................................................................................................................................................... 80

Introduction ........................................................................................................................................................ 80

Jam locations ..................................................................................................................................................... 80

Experiencing frequent or recurring paper jams? .......................................................................................... 81

Clear jams in the Main input tray ..................................................................................................................... 83

Clear jams in the toner-cartridge area ........................................................................................................... 87

Clear jams in the output bin ............................................................................................................................. 91

Clear jams in the duplexer ................................................................................................................................ 93

Improve print quality ............................................................................................................................................................. 96

Introduction ........................................................................................................................................................ 96

Print from a dierent software program ....................................................................................................... 96

Check the paper-type setting for the print job ............................................................................................. 96

Check the paper type setting (Windows) .................................................................................. 96

Check the paper type setting (OS X) .......................................................................................... 97

Check toner-cartridge status ........................................................................................................................... 97

Clean the printer ................................................................................................................................................ 97

Print a cleaning page .................................................................................................................... 97

Visually inspect the toner cartridge and imaging drum .............................................................................. 98

Check paper and the printing environment ................................................................................................... 98

Step one: Use paper that meets HP specications ................................................................. 98

Step two: Check the environment .............................................................................................. 98

Step three: Set the individual tray alignment ........................................................................... 99

Try a dierent print driver .............................................................................................................................. 100

Check the EconoMode settings ..................................................................................................................... 101

Adjust Print Density ........................................................................................................................................ 101

Solve wired network problems .......................................................................................................................................... 103

Introduction ...................................................................................................................................................... 103

Poor physical connection ............................................................................................................................... 103

The computer is using the incorrect IP address for the printer ............................................................... 103

The computer is unable to communicate with the printer ....................................................................... 103

The printer is using incorrect link speed and duplex settings for the network ..................................... 104

New software programs might be causing compatibility problems ....................................................... 104

The computer or workstation might be set up incorrectly ....................................................................... 104

The printer is disabled, or other network settings are incorrect ............................................................. 104

Solve wireless network problems ..................................................................................................................................... 105

vi ENWW

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User Manual - Page 8