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c. Select the tray from the list.
d. Select Paper Type and then select the type of paper that is in the tray.
e. Select Paper Size and then select the size of paper that is in the tray.
3. Turn the printer off, wait 30 seconds, and then turn it on again.
4. Print a cleaning page to remove excess toner from inside the printer.
LED control panels:
a. Open the HP Printer Assistant.
●
Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select
the printer name.
●
Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and
then select the printer name.
●
Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select
All Programs, click HP, click the folder for the printer, select the icon with the printer's name,
and then open HP Printer Assistant.
b. In the HP Printer Assistant, select Print, and then select HP Device Toolbox.
c. On the Systems tab, click Service.
d. In the Cleaning Mode area, click Start to begin the cleaning process.
2-line and touchscreen control panels:
a. On the printer control panel, open the Setup menu.
b. Open the Service menu.
c. Select Cleaning Page.
d. Load plain letter or A4 paper when you are prompted.
Wait until the process is complete. Discard the page that prints.
5. Print a configuration page to test the printer.
LED control panels:
▲
Press and hold the Start Copy
button until the Ready light begins blinking, and then release
the button.
2-line and touchscreen control panels:
a. On the printer control panel, open the Setup menu.
b. Open the Reports menu.
c. Select Configuration Report.
If none of these steps resolves the problem, the printer might need service. Contact HP customer support.
ENWW Clear paper jams 143
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