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1. Reports
2. Printer Conguration Report
If none of these steps resolves the problem, the printer might need service. Contact HP customer support.
Clear paper jams in Tray 1 - 13.02
Use the following procedure to clear paper jams in Tray 1.
When a jam occurs, the control panel displays an error message (2-line control panels) or an animation
(touchscreen control panels) that assists in clearing the jam.
NOTE: If the sheet tears, remove all fragments before resuming printing.
1. If you can see the jammed sheet in Tray 1, remove the jammed sheet by pulling it straight out.
2. If you cannot see the jammed sheet, close Tray 1, and then remove Tray 2.
3. At the left side of the Tray 2 cavity, press the tab to lower the tray plate, and then remove any paper.
Remove the jammed sheet by gently pulling it straight out.
ENWW Clear paper jams 97
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