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Troubleshoot Cartridge Policy control panel error messages
Error message Description Recommended action
10.0X.30 Unauthorized <Color> Cartridge The administrator has congured this
printer to use only genuine HP supplies that
are still under warranty. The cartridge must
be replaced to continue printing.
Replace the cartridge with a genuine HP
toner cartridge.
If you believe you purchased a genuine HP
supply, visit www.hp.com/go/anticounterfeit
to determine if the toner cartridge is a
genuine HP cartridge, and learn what to do if
it is not a genuine HP cartridge.
Enable or disable the Cartridge Protection feature
NOTE: Enabling or disabling this feature might require entering an administrator password.
Use the printer control panel to enable the Cartridge Protection feature
1. From the Home screen on the printer control panel, open the Settings menu.
2. Open the following menus:
●
Manage Supplies
●
Cartridge Protection
3. Select Protect Cartridges.
4. When the printer prompts to conrm, select Continue to enable the feature.
CAUTION: After enabling cartridge protection for the printer, all subsequent toner cartridges installed in
the printer are automatically and permanently protected. To avoid protecting a new cartridge, disable the
feature before installing the new cartridge.
Turning the feature o does not turn o protection for cartridges that are currently installed.
Use the printer control panel to disable the Cartridge Protection feature
1. From the Home screen on the printer control panel, open the Settings menu.
2. Open the following menus:
●
Manage Supplies
●
Cartridge Protection
3. Select O.
ENWW Congure the HP toner-cartridge-protection supply settings 47
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