K0Q14A#BGJ User Manual

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Verify that the print driver is installed on the computer.

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Verify that you have selected the correct printer port.

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Verify that the computer and printer connect to the same wireless network.

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For OS X, verify that the wireless router supports Bonjour.

The printer does not print after the wireless conguration completes

1. Make sure that the printer is turned on and in the ready state.

2. Turn o any third-party rewalls on your computer.

3. Make sure that the wireless network is working correctly.

4. Make sure that your computer is working correctly. If necessary, restart the computer.

5. Verify that you can open the printer HP Embedded Web Server from a computer on the network.

The printer does not print, and the computer has a third-party rewall installed

1. Update the rewall with the most recent update available from the manufacturer.

2. If programs request rewall access when you install the printer or try to print, make sure you allow the

programs to run.

3. Temporarily turn o the rewall, and then install the wireless printer on the computer. Enable the rewall

when you have completed the wireless installation.

The wireless connection does not work after moving the wireless router or printer

1. Make sure that the router or printer connects to the same network that your computer connects to.

2. Print a conguration page.

3. Compare the service set identier (SSID) on the conguration page to the SSID in the printer conguration

for the computer.

4. If the numbers are not the same, the devices are not connecting to the same network. Recongure the

wireless setup for the printer.

Cannot connect more computers to the wireless printer

1. Make sure that the other computers are within the wireless range and that no obstacles block the signal.

For most networks, the wireless range is within 30 m (100 ft) of the wireless access point.

2. Make sure that the printer is turned on and in the ready state.

3. Make sure there are not more than 5 concurrent Wireless Print Direct users.

4. Turn o any third-party rewalls on your computer.

5. Make sure that the wireless network is working correctly.

6. Make sure that your computer is working correctly. If necessary, restart the computer.

ENWW Solve wireless network problems 147

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User Manual - Page 157