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Network and connection issues
What do you want to do?
Fix wireless connection
Choose one of the following troubleshooting options.
HP Print and Scan Doctor The HP Print and Scan Doctor is a utility that will try to diagnose and x the issue automatically.
NOTE: This utility is only available for Windows operating system.
Use an HP online
troubleshooting wizard
Troubleshoot a rewall or antivirus issue, if you suspect that it is preventing your computer from
connecting to the printer.
●
Troubleshoot your wireless problem, whether your printer has never been connected or it was
connected and is no longer working.
NOTE: The HP Print and Scan Doctor and the HP online troubleshooting wizards may not be available in all
languages.
General instructions for wireless troubleshooting
Check the network conguration or print the wireless test report to assist in diagnosing network connection
issues.
1.
On the printer control panel, press the wireless button .
2. Select Settings by pressing the button.
3. Select Print Reports, and then selectConguration Page or Test Report.
To select a function on a screen, use the arrow button ( , ) to select it, and then press the OK button.
Find network settings for wireless connection
Choose one of the following troubleshooting options.
HP Print and Scan Doctor The HP Print and Scan Doctor is a utility that can tell you the network name (SSID) and
password (network key).
NOTE: This utility is only available for Windows operating system.
Use an HP online troubleshooting
wizard
Learn how to nd your network name (SSID) and wireless password.
NOTE: The HP Print and Scan Doctor and the HP online troubleshooting wizards may not be available in all
languages.
Fix Wi-Fi Direct connection
Use an HP online troubleshooting wizard
Troubleshoot your Wi-Fi Direct problem or learn how to congure Wi-Fi Direct.
NOTE: The HP online troubleshooting wizards may not be available in all languages.
52 Chapter 8 Solve a problem ENWW
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