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Make sure the paper loaded in the input tray is aligned to the paper-width guides.
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Load paper into the printer only when it is not printing.
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Multiple pages are being picked up
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Make sure the paper-width guides are snug, but not tight, against the stack of paper.
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Make sure the input tray is not overloaded with paper.
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Use HP paper for optimum performance and eiciency.
Printing issues
What do you want to do?
Fix problems with page not printing (unable to print)
HP Print and Scan Doctor The HP Print and Scan Doctor is a Windows utility that will try to diagnose and x the issue
automatically.
NOTE: This utility is only available for Windows operating system.
Troubleshoot problems with
print jobs not printing
Use an HP online troubleshooting wizard.
Get step-by-step instructions if the printer is not responding or printing.
NOTE: The HP Print and Scan Doctor and the HP online troubleshooting wizards may not be available in all
languages.
General instructions for resolving unable to print issues
To resolve print issues (Windows)
NOTE: Make sure that the printer is turned on and that there is paper in the tray. If you are still unable to
print, try the following in order:
1. Check for error messages from the printer display and resolve them by following the onscreen
instructions.
2. If your computer is connected to the printer with a USB cable, disconnect and reconnect the USB cable. If
your computer is connected to the printer with a wireless connection, conrm that the connection is
working.
3. Verify that the printer is not paused or oine.
To verify that the printer is not paused or oine
a. Depending on your operating system, do one of the following:
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Windows 10: From the Windows Start menu, click All apps, click Windows System, click
Control Panel, and then click View devices and printers under Hardware and Sound menu.
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Windows 8.1 and Windows 8: Point to or tap the upper-right corner of the screen to open the
Charms bar, click the Settings icon, click or tap Control Panel, and then click or tap View
devices and printers.
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Windows 7: From the Windows Start menu, click Devices and Printers.
ENWW Printing issues 45
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