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Troubleshooting
69
12
Troubleshooting 12
Problem Solution
Received data in buffer Print data is saved in the buffer. If the printer has not received the
complete data, printing will not start.
Turn off the printer, and then turn it on again.
Head is cooling down The thermal head is too hot.
The printer stops and resumes printing only after the thermal head
has cooled down. The head may become too hot if you are printing
a large number of labels.
When the thermal head becomes too hot, it may produce imaging
outside the print area. To avoid or delay overheating, make sure the
printer has adequate ventilation and is not located in an enclosed
space.
If the printer must cool down because it overheated due to the type
of DK Roll you are using or the contents of the label, printing may
take longer than usual.
Note
This condition may occur more often when the printer is used at
high altitude (more than 3048 m) due to a lower air density
available to cool the printer.
The printer is in boot mode To resolve the issue, contact your Brother dealer or Brother
customer service for assistance.
DK Roll errors Check the following:
• You are using the correct DK Roll.
• There are enough labels remaining.
• The DK Roll is installed correctly.
I want to reset an error To reset an error:
1 Open the DK Roll Compartment Cover, and then close it.
2 If the error is not reset, press the Cutter ( ) Button.
3 If the error is not reset, turn off the printer, and then turn it on
again.
4 If the error is not reset, contact Brother customer service.
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