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Troubleshooting
63
12
Printing Problems 12
Problem Solution
The printer does not print, or a
printing error is received.
• Is the cable loose?
Check that the cable is connected securely.
• Is the DK Roll installed correctly?
If not, remove the DK Roll and reinstall it.
• Is there enough roll remaining?
Check that there is enough roll remaining.
• Is the DK Roll Compartment Cover open?
Check that the DK Roll Compartment Cover is closed.
• Has a print error or transmission error occurred?
Turn off the printer and then turn it on again. If there is still a problem,
contact your Brother dealer.
• If the printer is connected via a USB hub, try connecting it directly to the
computer. If not, try connecting it to another USB port.
The Status LED is not lit. • Is the AC Power Cord inserted correctly?
Check that the AC Power Cord is inserted. If it is inserted correctly, try
plugging it into another electrical socket.
The printed label contains streaks or
poor quality characters, or the label is
not fed correctly.
• Is the print head or roller dirty?
While the print head generally remains clean under normal use, lint or dirt
from the roller may become stuck on the printer head.
If this occurs, clean the roller.
For more information, see Cleaning the Roller on page 59.
A data transmission error appears on
the computer.
• Is the printer in cooling mode (the Status LED is flashing in orange)?
Wait until the Status LED stops flashing and then try printing again.
The label is not ejected correctly after
printing.
• Check that the Label Output Slot is not blocked.
• Check that the DK Roll is set correctly by removing the DK Roll and
reinstalling it.
• Ensure that the DK Roll Compartment Cover is closed correctly.
I want to cancel the current printing
job.
• Make sure that the printer is On, and press Power ( ) Button.
The print quality is poor. • Is there dirt or lint on the roller preventing it from rolling freely?
Clean the roller using the cleaning sheet available separately.
For more information, see Cleaning the Roller on page 59.
After replacing the Roll while the
Add-In feature was activated, the
layout style was not updated.
• Close P-touch Editor to exit the Add-In, and then reactivate the Add-In.
The P-touch Add-In icon is not
displayed in Microsoft
®
Word.
• Is Microsoft
®
Word started up from Microsoft
®
Outlook
®
?
• Is Microsoft
®
Word chosen as the default editor for Microsoft
®
Outlook
®
?
Due to program limitations, the Microsoft
®
Word Add-In does not work with
the above settings. Quit Microsoft
®
Outlook
®
, and restart Microsoft
®
Word.
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