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Mercedes-Benz Customer Assistance Center
at 1-800-FOR-MERCedes (1-800-367-6372)
or 1-866-990-9007
X
You will be asked for your password.
X
Return to your vehicle at the time agreed upon
with the Mercedes-Benz Customer Assis-
tance Center.
Alternatively, the vehicle can be opened via:
R
the Internet, under the "Owners Online" sec-
tion
R
telephone applications (e.g. for iPhone
®
,
Android™)
To do this, you will need your identification num-
ber and password.
Vehicle remote closing
The valet locking feature can be used when you
have forgotten to lock the vehicle and you are no
longer nearby.
The vehicle can then be locked by the Mercedes-
Benz Customer Assistance Center.
The vehicle can be immediately locked remotely
up to four days after the ignition was last
switched off. After this time, the valet locking
may be delayed by 15 to 60 minutes. After
30 days the vehicle can no longer be locked
remotely.
The valet locking feature is available if the rele-
vant mobile phone network is available and a
data connection is possible.
X
Contact the following service hotlines:
Mercedes-Benz Customer Assistance Center
at 1-800-FOR-MERCedes (1-800-367-6372)
or 1-866-990-9007
You will be asked for your password.
The next time you are inside the vehicle and you
switch on the ignition, the Doors LockedDoors Locked
RemotelyRemotely message appears in the multifunction
display.
Alternatively, the vehicle can be locked via:
R
the Internet, under the "Owners Online" sec-
tion
R
telephone applications (e.g. for iPhone
®
,
Android™)
To do this, you will need your identification num-
ber and password.
Stolen vehicle recovery service
If your vehicle has been stolen:
X
Notify the police.
The police will issue a numbered incident
report.
X
This number will be forwarded to the
Mercedes-Benz Customer Assistance Center
together with your PIN.
The Mercedes-Benz Customer Assistance
Center then tries to locate the system. The
Mercedes-Benz Customer Assistance Center
contacts you and the local law enforcement
agency if the vehicle is located.
However, only the law enforcement agency is
informed of the location of the vehicle.
If the anti-theft alarm system is activated for
longer than 30 seconds, Mercedes me connect
automatically notifies the Mercedes-Benz Cus-
tomer Assistance Center.
Vehicle Health Check
With the Vehicle Health Check, the Customer
Assistance Center can provide improved sup-
port for problems with your vehicle. During an
existing call, vehicle data is transferred to the
Customer Assistance Center.
The customer service representative can use
the received data to decide what kind of assis-
tance is required. You are then, for example,
guided to the nearest Mercedes-Benz Service
Center or a recovery vehicle is called.
If vehicle data needs to be transferred during an
MB Info call or a Roadside Assistance call, this is
initiated by the Customer Assistance Center.
The Roadside Assistance ConnectedRoadside Assistance Connected mes-
sage appears in the display. If the Vehicle Health
Check can be started, the RequestRequest forfor Vehi‐Vehi‐
cle Diagnostics Received Start vehi‐cle Diagnostics Received Start vehi‐
cle diagnostics?cle diagnostics? message appears in the
display.
X
Press the Yes
Yes button to confirm the message.
X
If the Vehicle Diagnostics PleaseVehicle Diagnostics Please
Start IgnitionStart Ignition message appears: turn the
SmartKey to position 2 in the ignition lock
(Y page 123).
X
If the Please follow the instructionsPlease follow the instructions
receivedreceived byby phonephone andand movemove youryour vehi‐vehi‐
cle to a safe position.cle to a safe position. message
appears: please follow the instructions
Features
253
Stowage and features
Z
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