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Identify whether a cartridge has a problem
If a cartridge has a problem, you might get a cartridge problem message from the printer software or the HP
Smart app, or the Cartridge access door lights up.
To identify whether a specic cartridge has a problem, open the cartridge access door, and then check the ink
cartridge light. If it lights up or is blinking, the corresponded cartridge has an issue. For more information on
cause and solution, see Printer warning or error status on page 96.
Fix cartridge problems
If an error occurs after a cartridge is installed, or if a message indicates a cartridge problem, try removing the
cartridges, verifying the protective piece of plastic tape has been removed from each cartridge, and then
reinserting the cartridges. If this does not work, clean the cartridge contacts. If the problem is still not resolved,
replace the cartridges. For information about replacing cartridges, see Replace the cartridges on page 59.
To clean cartridge contacts
CAUTION: The cleaning procedure should take only a few minutes. Make sure that the cartridges are reinstalled
in the printer as soon as possible. It is not recommended to leave the cartridges outside the printer longer than
30 minutes. If cartridges are left unprotected outside the printer, their nozzles might dry out and clog up.
1. Check that power is on.
2. Open the cartridge access door.
3. Wait until the carriage stops moving.
4. Remove the cartridge indicated in the error message.
5. Clean the cartridge contacts and printer contacts.
88 Chapter 9 Solve a problem ENWW
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