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Solve problems using Web Services
If you are having problems using Web Services, such as HP ePrint , check the following:
● Make sure the printer is connected to the Internet using an wireless connection.
NOTE: You cannot use these web features if the printer is connected using a USB cable.
● Make sure the latest product updates have been installed on the printer.
● Make sure Web Services is enabled on the printer. For more information, see Set up Web Services
on page 75.
● Make sure the network hub, switch, or router is turned on and working correctly.
● If you are connecting the printer using a wireless connection, make sure the wireless network is functioning
properly. For more information, see Network and connection issues on page 94.
● If you are using HP ePrint , check the following:
● Make sure the printer's email address is correct.
● Make sure that the printer's email address is the only address listed in the “To” line of the email
message. If other email addresses are listed in the “To” line, the attachments you are sending might
not print.
● Make sure you are sending documents that meet the HP ePrint requirements. For more information,
visit the HP Smart website.This site might not be available in all countries/regions.
● If your network uses proxy settings when connecting to the Internet, make sure the proxy settings you are
entering are valid:
● Check the settings being used by the web browser you are using (such as Internet Explorer, Firefox, or
Safari).
● Check with the IT administrator or person who set up your rewall.
If the proxy settings used by your rewall have changed, you must update these settings in either the
printer control panel or the embedded web server. If these settings are not updated, you will not be
able to use Web Services.
For more information, see Set up Web Services on page 75.
TIP: For additional help on setting up and using Web Services, visit the HP Smart website. (might not be
available in all countries/regions).
102 Chapter 9 Solve a problem ENWW
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