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Printer Does Not Pick Up or Feed the Paper/"No Paper" Error
Check 1
Check the printer is placed on the right spot.
Place the printer on a flat table or similar platform.
Check 2
Make sure paper is loaded in the specified cassette.
Loading Paper
Check 3
When loading paper, consider the following.
•
When loading two or more sheets of paper, align the edges of the sheets before loading the paper.
•
•
When loading two or more sheets of paper, make sure the paper stack does not exceed the paper load
•
limit.
However, paper may not feed correctly at the maximum capacity, depending on the type of paper or
environmental conditions (very high or low temperature and humidity). In such cases, reduce the amount of
paper you load at a time to less than half of the paper load limit.
•
When you load the paper on the cassette, place the print side facing DOWN and align the right/left/front
•
paper guides with the paper stack.
Loading Paper
Check 4
Is paper too thick or curled?
Unsupported Media Types
Check 5
When loading envelopes, consider the following.
•
When printing on envelopes, see Loading Envelopes, and prepare the envelopes before printing.
•
Once you have prepared the envelopes, load them in portrait orientation. If the envelopes are placed in
landscape orientation, they will not feed properly.
Check 6
Make sure media type and paper size settings match with loaded paper.
Check 7
Clean Paper Feed Roller.
Cleaning Paper Feed Rollers
Note
• Cleaning the paper feed roller abrades it, so do this only when necessary.•
Check 8
If two or more sheets of paper feed from cassette at once, clean inside of
cassette.
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