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Milestone Y5XPEXPLUSDL 5 Years Care Plus for XProtect Express+ Device License

Milestone Systems XProtect VMS User Manual - Page 350

For Y5XPEXPLUSDL.

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Troubleshooting
Debug logs (explained)
Debug logs are used to identify defects and flaws in the system.
For information about logs used for system usage, see Managing server logs on page 346.
The following are the location of the log files in the XProtect installation:
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C:\ProgramData\Milestone\IDP\Logs
This is accessible only to IIS user and administrators. If the IIS user is changed,
these permissions must be updated.
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C:\ProgramData\Milestone\MIPSDK
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C:\ProgramData\Milestone\XProtect Data Collector Server\Logs
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C:\ProgramData\Milestone\XProtect Event Server\Logs
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C:\ProgramData\Milestone\XProtect Log Server
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C:\ProgramData\Milestone\XProtect Management Server\Logs
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C:\ProgramData\Milestone\XProtect Mobile Server\Logs
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C:\ProgramData\Milestone\XProtect Recording Server\Logs
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C:\ProgramData\Milestone\XProtect Report Web Server\Logs
Issue: Change of SQL Server and database addresses prevents
database access
If the addresses to the SQL Server and database are changed, for example by changing the host name of the
computer running the SQL Server, the recording server's access to the database is lost.
Solution: Select Update SQL address tool from the Management Server Manager tray icon, and complete the
steps in the wizard to change the address.
For more information about changing the SQL Server and database addresses, see Managing the SQL server
and databases.
Administrator manual | XProtect® VMS 2023 R1
350 | Troubleshooting
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