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Milestone Care™ (explained)
Milestone Care is the name of the complete service and support program for XProtect products throughout
their lifetime.
Milestone Care gives you access to different types of self-help material like knowledge base articles, guides,
and tutorials on our Support website (https://www.milestonesys.com/support/).
For additional benefits, you can purchase more advance Milestone Care subscriptions.
Milestone Care Plus
If you have a Milestone Care Plus subscription, you also have access to free updates to your current XProtect
VMS product and can upgrade to more advanced XProtect VMS products at an advantageous price. Milestone
Care Plus also offers additional functionality:
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The Customer Dashboard service
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The Smart Connect feature
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The full Push Notification functionality
Milestone Care Premium
If you have a Milestone Care Premium subscription, you can also contact the Milestone support team directly.
Please remember to include information about your Milestone Care ID when contacting Milestone support.
Expiration, renewal, and purchase of advanced Milestone Care subscriptions
The expiration date of the more advanced Milestone Care Plus and Milestone Care Premium subscription types is
visible in the License Information window in the Installed Products table. See Installed Products on page 119.
If you decide to buy or renew a Milestone Care subscription after you have installed your system, you must
manually activate your licenses before the correct Milestone Care information appears. See Activate licenses
online on page 116 or Activate licenses offline on page 116.
Licenses and hardware replacement (explained)
If a camera in the system gets faulty or you for other reasons want to replace the camera with a new one,
there are some best practices of how it should be done.
If you remove a camera from a recording server, you free a device license, but you also lose full access to all
databases (cameras, microphones, inputs, outputs) and the settings of the old camera. To keep access to the
databases of the old camera and reuse its settings when replacing it with a new camera, use the relevant
option below.
Administrator manual | XProtect® VMS 2023 R1
113 | Licensing
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