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Backup and restore fail and problem scenarios (explained)
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If, after your last system configuration backup, you have moved the event server or other registered
services such as the log server, you must select which registered service configuration you want for the
new system. You can decide to keep the new configuration after the system is restored to the old
version. You decide by looking at the host names of the services.
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If your restore of the system configuration fails because the event server is not located at the specified
destination (for example, if you have chosen the old registered service setup), do another restore.
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If you are restoring a configuration backup and entering a system configuration password that is
incorrect, you must provide the system configuration password that was valid at the time when the
backup was created.
Moving the management server
The management server stores your system configuration in an SQL database. If you are moving the
management server from one physical server to another, it is vital that you make sure that your new
management server also gets access to this SQL database. The system configuration SQL database can be
stored in two different ways:
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Network SQL Server: If you are storing your system configuration in an SQL database on a SQL Server
on your network, you can point to the SQL database's location on that SQL Server when installing the
management server software on your new management server. In that case, only the following
paragraph about management server host name and IP address applies and you should ignore the rest
of this topic:
Management server host name and IP address: When you move the management server from one
physical server to another physical server, it is by far the easiest to give the new server the same
hostname and IP address as the old one. This is because the recording server automatically connects to
the hostname and IP address of the old management server. If you give the new management server a
new hostname and/or IP address, the recording server cannot find the management server and you
must manually stop each Recording Server service in your system, change their management server
URL, register the recording server again and when done, start the Recording Server service.
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Local SQL Server: If you are storing your system configuration in an SQL database on a SQL Server on
the management server itself, it is important that you back up the existing management server's
system configuration SQL database before the move. By backing up the SQL database, and
subsequently restoring it on a SQL Server on the new management server, you avoid having to
reconfigure your cameras, rules, time profiles, etc. after the move
If you move the management server, you will need the current system configuration
password in order to restore the backup, see System configuration password (explained)
on page 315.
Administrator manual | XProtect® VMS 2023 R1
321 | Maintenance
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