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Ink error status
Light behavior
Cause and Solution
Edge
lighting
Ink Door
button
Ink cartridge
light
Amber
across the
large light
bar
Blinking On for the
cartridge with
issue
On On One of the following might have occurred.
● A counterfeit or previously used cartridge is installed.
● The corresponding cartridge is very low on ink.
Try the following solutions to solve the problem.
● If the corresponding cartridge is newly installed, it might be
counterfeit or previously used. Refer to the message in the HP
printer software or the HP Smart app for more information.
● If the corresponding cartridge is not newly installed, it is very low
on ink. Press (the Resume button) to continue printing, and
replace the cartridge when the print quality is no longer
acceptable. For information about how to replace cartridges, see
Replace cartridges.
Amber
across the
large light
bar
Blinking Blinking for the
cartridge with
issue
On O One of the following might have occurred.
● The corresponding cartridge is missing.
If one of the cartridges is missing, the printer enters single
cartridge mode. To exit the single cartridge mode, insert the
corresponding cartridge. For more information about the single
cartridge mode, see Use single cartridge mode.
● The corresponding cartridge is installed improperly, or still has
plastic tape on it.
Remove the corresponding cartridge, make sure there is no
plastic tape on it, and then reinsert the cartridge securely. For
more information, see Replace cartridges.
Amber
across the
large light
bar
On O O O The ink door is open. It must be closed to begin printing.
Amber
across the
large light
bar
Fast
blinking
Fast blinking,
alternating on
both cartridges
On O The carriage inside the printer has stalled.
Press (the Cancel button) to cancel the printing job. Open the ink
door and make sure the carriage is not obstructed. Move the carriage
to the right and close the ink door. If the problem is still not resolved,
see Jams and paper-feed issues for more information.
Printer failure
The large light bar ashes amber quickly. All other lights on the printer are blinking quickly.
● To resolve printer failure, turn the printer o, and then on. If that does not resolve the problem, contact
HP for support. For more information, see Contact HP.
78 Chapter 8 Solve a problem ENWW
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