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Identify whether a cartridge has a problem
If a cartridge has a problem, you might get a cartridge problem message from the printer software or the HP
Smart app, or the Ink Door button lights up.
To identify whether a specic cartridge has a problem, open the ink door, and then check the ink cartridge
light. If it lights up or is blinking, the corresponded cartridge has an issue. For more information on cause and
solution, see Printer warning or error status.
Fix cartridge problems
If an error occurs after a cartridge is installed, or if a message indicates a cartridge problem, try removing the
cartridges, verifying the protective piece of plastic tape has been removed from each cartridge, and then
reinserting the cartridges. If this does not work, clean the cartridge contacts. If the problem is still not
resolved, replace the cartridges. For information about replacing cartridges, see Replace cartridges.
To clean cartridge contacts
CAUTION: The cleaning procedure should take only a few minutes. Make sure that the cartridges are
reinstalled in the printer as soon as possible. It is not recommended to leave the cartridges outside the printer
longer than 30 minutes. If cartridges are left unprotected outside the printer, their nozzles might dry out and
clog up.
1. Check that power is on.
2. Press the Ink Door button to open the ink door.
3. Wait until the carriage stops moving.
4. Remove the cartridge indicated in the error message.
68 Chapter 8 Solve a problem ENWW
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