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• If there are gaps or the pattern is faint, select X. Follow the instructions on the screen to clean the
print head.
• If almost the entire pattern is missing, select O and perform a Power Cleaning.
If you don’t see any improvement after cleaning the print head up to 3 times, turn the product off and wait
at least 12 hours. Then run a nozzle check and try cleaning the print head again. If quality still does not
improve, run a Power Cleaning.
Parent topic: Print Head Nozzle Check
Related concepts
Print Head Cleaning
Power Cleaning
Related tasks
Refilling the Ink Tanks
Cleaning the Print Head Using the Product Control Panel
Loading Paper in the Cassette
Related topics
Loading Paper
Checking the Nozzles Using a Computer Utility
You can check the print head nozzles using a utility on your Windows or Mac computer.
1. Make sure there are no errors on the LCD screen and the output tray is extended.
2. Load a few sheets of plain paper in the product.
3. Do one of the following:
• Windows: Access the Windows Desktop and right-click the icon for your product in the right
side of the Windows taskbar, or click the up arrow and right-click .
• Mac: In the Apple menu or the Dock, select System Preferences. Select Print & Fax, Print &
Scan, or Printers & Scanners, select your product, and select Options & Supplies. Select
Utility and select Open Printer Utility.
4. Select Print Head Nozzle Check.
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