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• Place the product on a flat surface and operate it in the recommended environmental conditions.
• Be sure to insert the paper cassette all the way into your product.
• If multiple pages feed at once, remove the paper, fan the edges to separate the sheets, and reload it.
• Do not load more than the recommended number of sheets.
• Make sure your paper meets the specifications for your product.
• If paper jams when you print on both sides of the paper, try loading fewer sheets.
• Make sure the paper size and paper type settings are correct for the paper source.
• Run the paper guide cleaning utility to clean the paper path.
• Clean the roller inside the printer to remove any dust on the paper path.
• For best results, follow these guidelines:
• Use new, smooth, high-quality paper that is not curled, creased, old, too thin, or too thick.
• Load paper in the cassette printable side down.
• Do not load binder paper with holes in the cassette.
• Follow any special loading instructions that came with the paper.
Parent topic: Solving Paper Problems
Related references
Paper Specifications
Paper Loading Capacity
Double-sided Printing Capacity
Related tasks
Selecting Basic Print Settings - Windows
Selecting Basic Print Settings - Mac
Cleaning the Paper Path
Cleaning the Paper Rollers
Related topics
Loading Paper
Paper Jam Problems in the Front of the Product
If paper has jammed in the front of the product, follow the steps here.
1. Cancel the print job, if necessary.
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