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42 before you call
Before you call for service, review the following list. The list includes common occurrences that are not the result of
defective workmanship or materials in this appliance. It may save you time and expense.
Problem Solution
Appliance is not level Be sure floor of the cabinet or built-in is level, strong and stable enough
to adequately support oven. If floor is sagging or sloping, contact a
carpenter to correct the situation.
Poor installation.
Kitchen cabinet alignment may make oven appear not level. Be sure
cabinets are square and have sufficient room for appliance clearance.
Cannot move appliance easily.
Appliance must be accessible for
service
Cabinets not square or are built in too tightly. Contact builder or installer
to make appliance accessible.
Oven Problems
Poor baking results. Many factors affect baking results. Use proper oven rack position.
Center food in the oven and space pans to allow air to circulate. Preheat
the oven to the set temperature before placing food in the oven. Try
adjusting the recipe's recommended temperature or baking time. See
“Adjusting Oven Temperatures”on page 32 if you feel the oven is too hot
or too cool.
Oven light does not work. Be sure the oven light is secure in the socket. See “Replacing the Dual
Left/Right Corner Oven Lights”on page 40.
Flames inside oven or smoking from oven vent. Excessive spills in oven. Grease or food spilled onto the oven bottom or
oven cavity. Wipe up excessive spills before starting the oven. If flames
or excessive smoke are present when using broil, see “Broil”on
page 24.
Oven smokes excessively when broiling. Incorrect setting. Follow the “Broil”instructions on page 24.
Meat too close to the broil element or burner. Reposition the broil pan to
provide proper clearance between the meat and broil element or burner.
Remove excess fat from meat. Cut remaining fatty edges to prevent
curling, but do not cut into lean.
Grease build up on oven surfaces. Regular cleaning is necessary when
broiling frequently. Grease or food splatters will cause excessive
smoking.
Oven control panel beeps and displays any F or E
code error.
Oven control has detected a fault or error condition. To clear the error,
press the OFF key on the control panel. Once the error code is cleared,
try the bake or broil function. If the F or E code error repeats, turn off the
power to appliance, wait 5 minutes, and then repower the appliance.
Set the clock with correct time of day. Try the bake or broil function
again. If the fault recurs, press the OFF key to clear.
Oven racks discolored or do not slide easily. Oven racks left in oven cavity during self clean. Remove oven racks
from oven cavity before starting a self-clean cycle. Clean by using a
mild abrasive cleaner following manufacturer's instructions. Rinse with
clean water, dry, and replace in oven.
Glide racks do not slide smoothly Glide racks need lubrication. For instructions on how to care for your
oven racks, See “Caring for Your Glide Racks” on page 38.
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