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Other Information
Important information to customers who ship defective
equipment to Thomson Consumer Electronics
"II_eThomson representative who aulllorized the return of your equipment will
give you an SR number over the phone. They will also provide you will1
instructions on where and how to return your camcorder. Write the number in
large, clear characters on the outside of lhe box. To avoid confusion and
misunderstandings, shipments wilhout an SR nmnber clearly visible on llle
outside of llle box will be returned to you al your expense.
Include a brief hole describing the problem and any conversations about the
problem you have had with Thomson personnel.
Include your name, address and model/serial number of the camcorder. These
numbers are localed on the bottom of lhe camcorder.
If the camcorder is wilhin the warranty period, please provide a copy of the bill
of sale to verify purchase date. Use the original box and packing material to
protect the equipment from damage in shipment.
For yourprotection, insure all shipmerzts fi)r full replacement zJalue and use a
reliable shipper. Thomson assumes no responsibilily for waiTanly shipments from
the customer to the factory if not shipped in the manner prescribed
by Thomson.
86 Chapter 6
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