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64 English
Troubleshooting
Troubleshooting
Problem Cause Action
The oven is warm
during pyro cleaning
• This is because pyro
cleaning uses high
temperatures
• This is not a product
malfunction, so there
is no need to worry.
There is a burning
smell during pyro
cleaning.
• Pyro cleaning uses
high temperatures, so
you may smell food
residue burning.
• This is not a product
malfunction, so there
is no need to worry.
Steam cleaning does
not work.
• This is because the
temperature is too
high
• Let the oven cool and
then use.
The oven camera
does not work.
• The oven does not
connect with Wi-Fi
• The oven light is off
• The camera's power is
not connected to the
sub PBA
• Connect to Wi-
Fi through Easy
Connection, and check
the Camera Vision
settings in Options -
Settings.
• Turn off the oven and
then restart it.
• Contact a local
Samsung service
centre.
The door cannot
closed.
• If the auto door motor
is not initialized.
• Push the door with
your hand to keep the
door closed, and touch
the door auto open
button to initialize.
Information codes
If the oven fails to operate, you may see an information code on the display. Check
the table below and try the suggestions.
Code Meaning Action
C-d1 Door lock malfunctions
Turn off the oven and then
restart. If the problem
continues, turn off all power for
30 seconds or more and then
reconnect.
If the problem is not xed,
please contact a service centre.
C-d4 Auto door open malfunctions
C-20
Sensor malfunctions
C-21
C-22
C-23
C-A2
The cooling motor is operating
abnormally.
C-F1
Only occurs during EEPROM Read/
Write
C-70
Steam-related problems
C-72
C-F0
If there is no communication
between the main PCB and sub PCB
C-F2
Occurs when a communication
problem is maintained between the
Touch IC <-> Main or Sub micom
C-d0
Button problem
Occurs when a button is pressed and
held for a period of time.
Clean the buttons and make sure
there is no water on/around
them. Turn off the oven and try
again. If the problem continues,
contact a local Samsung service
centre.
DG68-01471G-00_IBIM(FULL)_NV7000B_SA_EN_230427.indd 64DG68-01471G-00_IBIM(FULL)_NV7000B_SA_EN_230427.indd 64 2023-04-27 오후 4:16:132023-04-27 오후 4:16:13
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