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62 English
Troubleshooting
Problem Cause Action
There is no power to
the oven.
• If there is no power
supplied
• Check whether there is
power supplied.
The oven exterior
is too hot during
operation.
• If the oven is installed
in a place without
good ventilation
• Keep the gaps
specied in the
product installation
guide.
The door cannot be
opened properly.
• If there is food residue
stuck between the
door and product
interior
• Clean the oven well
and then open the
door again.
The interior light is
dim or does not turn
on.
• If the lamp turns on
and then off
• If the lamp is covered
by foreign matter
during cooking
• The lamp
automatically turns off
after a certain amount
of time to save power.
You can turn it on
again by pressing
Oven light.
• Clean the inside of the
oven and then check.
There is electricity
coming from the
machine.
• If the power supply is
not properly grounded
• If you are using
a socket without
grounding
• Check whether the
power supply is
properly grounded.
Troubleshooting
Checkpoints
If you encounter a problem with the oven, rst check the table below and try the
suggestions. If the problem continues, contact a local Samsung service centre.
Problem Cause Action
The buttons cannot
be pressed properly.
• If there is foreign
matter caught
between the buttons
• Touch model: if there
is moisture on the
exterior
• If the Lock function
is set
• Remove the foreign
matter and try again.
• Remove the moisture
and try again.
• Check whether the
Lock function is set.
The time is not
displayed.
• If there is no power
supplied
• Check whether there is
power supplied.
The oven does not
work.
• If there is no power
supplied
• Check whether there is
power supplied.
• Check if the Demo
mode is on.
The oven stops while
in operation.
• If it is unplugged from
the power socket
• Reconnect the power.
The power turns off
during operation.
• If continuous cooking
takes a long time
• If the cooling fan does
not work
• If the oven is installed
in a place without
good ventilation
• When using several
power plugs in the
same socket
• After cooking for a
long time, let the oven
cool.
• Listen for the sound of
the cooling fan.
• Keep the gaps
specied in the
product installation
guide.
• Use a single plug.
DG68-01471G-00_IBIM(FULL)_NV7000B_SA_EN_230427.indd 62DG68-01471G-00_IBIM(FULL)_NV7000B_SA_EN_230427.indd 62 2023-04-27 오후 4:16:132023-04-27 오후 4:16:13
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