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English 93
Troubleshooting
Problem Possible cause Action
Oven door will not
open after a self-
cleaning cycle.
This is normal. The oven door will stay locked until
the oven temperature drops below
400 °F.
The oven is not
clean after a self-
cleaning cycle.
A ne dust or ash is normal. This can be wiped clean with a damp
cloth.
Set the self-cleaning cycle for a longer
cleaning time.
The cycle was not long enough to burn
off the dirt buildup.
Extremely dirty ovens require hand-
cleaning of excessive spillovers and
food buildup before you start a self-
cleaning cycle. Multiple self-cleaning
cycles may be necessary to completely
clean the oven.
There is steam
or smoke coming
from under the
control panel.
This is normal. The oven vent is located there. More
steam is visible when you are using
the convection functions or when
baking or roasting multiple items at
the same time.
A burning or oily
odor coming from
the vent.
This is normal for a new
oven and will disappear
within
1
/2 hour of the rst
bake cycle.
To speed the process, set a self-
cleaning cycle for a minimum of
3 hours. (See page 80.)
Strong odor. This is temporary. The insulation around the inside of the
oven emits an odor the rst few times
the oven is used.
Oven racks are
difcult to slide.
This is normal. Apply a small amount of vegetable oil
to a paper towel and wipe the edges of
the oven racks with the paper towel.
Racks become dull and hard to slide if
they are left in the oven during a self-
clean cycle.
Fan noise. This is normal. The convection fan runs until the
function is over or the door is opened.
NY58J9850WS_DG68-00692A-00_EN.indd 93 2015-07-07 11:45:25
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