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W415-2044 / C / 08.20.21
EN
54
troubleshooting
11.0 troubleshooting
symptomproblemtest solution
Smoke enters the
room during start-up
Cold air blockage in
chimney.
Burn a piece of newspaper to establish a draft.
Closed doors.If the fl ame is not getting enough air, fi rst make sure the air control is
open. If additional air is needed, open the doors a small crack only.
Bypass closed.Open bypass.
Kindling does not
start - fi re smolders.
Cold air blockage in
chimney.
Burn a piece of newspaper to establish a draft.
Not enough starter paper.Use additional newspaper, if necessary.
Not enough air.First make sure the air control is fully open. If additional air is needed,
a small crack in the doors is all that is needed.
Bypass closed.Open bypass.
Smoke enters the
room while re-
loading.
Insuffi cient draft.Chimney height and outside conditions can negatively affect draft. In
these cases, a small amount of smoke may enter the home. Adding
more pipe or a draft-inducing cap may help.
Clean chimney.
Bypass closed.Open bypass.
Appliance does not
burn hot enough.
Wood is wet.See “selecting wood” section.
Insuffi cient draft.Chimney height and outside conditions can negatively affect draft. In
these cases, a small amount of smoke may enter the home. Adding
more pipe or a draft-inducing cap may help.
Clean chimney.
Air control is not wide
open.
Make sure the air control is open all the way. Slide the control back
and forth rapidly to ensure the control is not stuck.
Catalyst not operating at
optimal temperature
See catalyst troubleshooting section.
Blower does not run.Appliance is not up to
temperature.
This is normal. The blower will come on when the appliance is heated
up enough to heat the room.
Electricity is cut to the
blower.
Check the household breaker or fuse to make sure it is operable.
Door is ajar.Appliance door must be closed for blower to operate.
Faceplate is cold.This is normal.The air leading into the fi replace could come from the exterior. In
these cases, this air comes into the fi rebox and exits the chimney.
This will not damage the appliance.
Appliance does not
burn overnight.
The doors are not
sealing.
See “door glass / gasket replacement” section.
Bypass open / not
sealing.
Close bypass.
Check gasket.
Sluggish stove
performance.
Combustor is plugged.Replace combustor.
Burning materials that
produce a lot of char and
fl y ash.
Remove the used material and replace with a quality air-dried
seasoned wood.
Burning unseasoned, wet
wood or large quantities
of small wood while
engaging the catalyst and
operating temperatures
are not met.
Remove the unseasoned wet or small quantities of small wood and
replace with quality air-dried seasoned wood. Check with moisture
meter to ensure wood has maximum 20% moisture content.
11.1 general troubleshooting
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