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121
FAQ
14
Symptom Cause Remedy
Audio playback is undesir-
ably stopped or disturbed.
The audio file currently being played
back was not recorded in a format
playable on this receiver.
Check whether the audio file was recorded in a format sup-
ported by this receiver.
Check whether the folder has been damaged or corrupted.
Note that there are cases where even the audio files listed
as playable on this receiver cannot be played back or
displayed (page 80 ).
The LAN cable is currently discon-
nected.
Connect the LAN cable properly (pages 33 , 46 ).
There is heavy traffic on the network
with the Internet being accessed on
the same network.
Use 100BASE-TX to access the components on the net-
work.
When in the DMR mode, depend-
ing on the external controller being
used, playback may be interrupted
when a volume operation is per-
formed from the controller.
In this case, adjust the volume from the receiver or remote
control.
There is a connection routed through
a wireless LAN on the same network.
The band frequency used for wireless LAN may not be suf-
ficient. Connect using wired LAN.
Place away from equipment that releases band frequency
electromagnetic waves used in wireless LAN communica-
tions (microwave oven, game console, etc.). If there is still
no improvement, stop using other equipment that releases
electromagnetic waves.
Entry of password is
requested when starting
AirPlay.
— Enter the password set with AirPlay Password at Wireless
Accessory Configuration or Network Option. If you have
forgotten the password, it can be reset.
Cannot access Windows
Media Player 11 or
Windows Media Player 12.
In case of Windows Media Player
11: You are currently logged onto
the domain through your PC with
Windows Vista installed.
In case of Windows Media Player
12: You are currently logged onto
the domain through your PC with
Windows 7 or Windows 8 installed.
Instead of logging onto the domain, log onto the local
machine (page 77 ).
Cannot listen to Internet
radio stations.
The firewall settings for components
on the network are currently in
operation.
Check the firewall settings for components on the network.
You are currently disconnected from
the Internet.
Check the connection settings for components on the
network, and consult with your network service provider if
necessary (page 51 ).
The broadcasts from an Internet
radio station are stopped or inter-
rupted.
There are cases where you cannot listen to some Internet
radio stations even when they are listed in the list of Inter-
net radio stations on this receiver (page 77 ).
Symptom Cause Remedy
This unit cannot be
selected from the Spotify
application.
— An Internet connection is required for both the mobile
digital device and this unit.
Connect the mobile digital device by Wi-Fi to the wireless
LAN router of the same network as the one to which this
unit is connected.
A Spotify Premium account (for a charge) must be regis-
tered on the Spotify application.
When this unit is in standby, it cannot be selected from the
Spotify application.
The sound of the Spotify
audio stream is not pro-
duced.
— Check whether this unit is selected on the Spotify applica-
tion.
Check that contents are playing on the Spotify application.
If the above does not solve the problem, turn this unit’s
power off then back on.
Excluding VSX-830: With
an AV receiver that has
the ‘Network, Bluetooth’
d ‘Network Option’ d
‘Play ZONE Setup’ option, the sound
may be playing in another zone.
If this is the case, set which zone the sound is to be played
in at the play zone settings.
This unit’s volume does not
increase when the volume
slider in the Spotify applica-
tion is raised.
A volume upper limit is provided so
that the volume will not inadvertently
go up too much.
To further increase the volume, use the remote control.
When the iControlAV5 or built-in AVNavigator application
is being used, you can use the application to increase the
volume.
Playback continues on
this unit when the Spotify
application is quit.
The Spotify audio stream continues
from this unit, even when the Spotify
application is quit.
To operate again, relaunch the Spotify application.
The main power cannot be
turned on with iControlAV5
and the like during network
standby.
When network communication
is disconnected during network
standby, the device switches to nor-
mal standby mode to reduce power
consumption during standby.
Turn the main power on with the button on the remote
control or main device.
Excluding VSX-830: When
DMR mode or AirPlay is
used from a computer,
smartphone, etc., the
sound is played in subzone.
Play ZONE Setup is not set to
MAIN.
Change Play ZONE Setup to MAIN (page 57 ).
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