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115
FAQ
14
Symptom Remedy
Excluding VSX-830: No sound from
surround back speakers.
Check that the surround back speakers are set to LARGE or SMALL, and the surround
speakers are not set to NO (see Speaker Setting on page 107 ).
Check the speaker connections (see Connecting the speakers on page 23 ). If only
one surround back speaker is connected, make sure it’s connected to the left channel
speaker terminal.
When Speaker System is set to 7.2ch/5.2.2ch and SP: TMd ON is selected with the
OUT P. button, no sound will be output from the surround back speakers. Select SP:
SB ON or SP: SB/TMd ON (see Switching the speaker terminals on page 88 ).
When Speaker System is set to 7.2ch SB/FW and SP: FW ON is selected with the OUT P.
button, no sound will be output from the surround back speakers. Select SP: SB ON or
SP: SB/FW ON (see Switching the speaker terminals on page 88 ).
When Dolby Surround is selected, audio is not output from the surround back speaker
when it is the only one connected (set).
Excluding VSX-830: No sound from
front wide speakers.
Check that the front wide speakers are set to LARGE or SMALL, and the surround speak-
ers are not set to NO (see Speaker Setting on page 107 ).
Check the speaker connections (see Connecting the speakers on page 23 ).
When Speaker System is set to 7.2ch SB/FW and SP: SB ON is selected with the OUT P.
button, no sound will be output from the front wide speakers. Select SP: FW ON or SP:
SB/FW ON (see Switching the speaker terminals on page 88 ).
When Speaker System is set to 7.2ch SB/FW and Dolby Surround is selected, audio is
not output from the front wide speakers.
No sound from subwoofer. Check that the subwoofer is connected properly, switched on and the volume turned up.
If your subwoofer has a sleep function, make sure it is switched off.
Make sure that the Subwoofer setting is YES or PLUS (see Speaker Setting on page 107 ).
The crossover frequency may be set too low; try setting it higher to match the characteris-
tics of your other speakers (see Speaker Setting on page 107 ).
If there is very little low frequency information in the source material, change your
speaker settings to Front: SMALL / Subwoofer: YES, or Front: LARGE / Subwoofer: PLUS
(see Speaker Setting on page 107 ).
Check that the LFE channel is not set to OFF, or to a very quiet setting (see Setting the
Audio options on page 85 ).
Check the speaker level settings (see Channel Level on page 108 ).
No sound from one speaker.
Check the speaker connection (see Connecting the speakers on page 23 ).
Check the speaker level settings (see Channel Level on page 108 ).
Check that the speaker hasn’t been set to NO (see Speaker Setting on page 107 ).
The channel may not be recorded in the source. By using one of the advanced effect
listening modes, you may be able to create the missing channel (see Enjoying various
types of playback using the listening modes on page 71 ).
No digital sound is output.
Make sure that the digital input is assigned correctly for the input jack the component is
connected to (see The Input Setup menu on page 59 ).
Check the digital output settings on the source component.
Other audio problems
Symptom Remedy
Broadcast stations cannot be
selected automatically, or there is
considerable noise in radio broad-
casts.
Fully extend the FM wire antenna, adjust the position for best reception and secure to a
wall, etc.
Use an outdoor antenna for better reception (see pages 31 , 45 ).
Adjust the position and direction of the AM antenna.
Noise may be caused by interference from other equipment, such as a fluorescent light,
motor, etc. Switch off or move the other equipment, or move the AM antenna.
Subwoofer output is very low.
To route more signal to the subwoofer, set it to PLUS or set the front speakers to SMALL
(see Speaker Setting on page 107 ).
Everything seems to be set up cor-
rectly, but the playback sound is odd.
The speakers may be out of phase. Check that the positive/negative speaker terminals on
the receiver are matched with the corresponding terminals on the speakers (see Con-
necting the speakers on page 23 ).
The Phase Control feature doesn’t
seem to have an audible effect.
If applicable, check that the lowpass filter switch on your subwoofer is off, or the lowpass
cutoff is set to the highest frequency setting. If there is a PHASE setting on your sub-
woofer, set it to 0º (or depending on the subwoofer, the setting where you think it has the
best overall effect on the sound).
Make sure the speaker distance setting is correct for all speakers (see Speaker Distance
on page 108 ).
Can’t select some Input functions
by the INPUT SELECTOR on the
front panel or the ALL button on the
remote control.
Check the Input Skip settings in the Input Setup menu (see The Input Setup menu on
page 59 ).
Check the HDMI Input assignment in the Input Setup menu then try OFF (see The Input
Setup menu on page 59 ).
There seems to be a time lag
between the speakers and the output
of the subwoofer.
See Automatically conducting optimum sound tuning (Full Auto MCACC) on page 57
to set up your system again using MCACC (this will automatically compensate for a delay
in the subwoofer output).
The maximum volume available
(shown in the front panel display) is
lower than the +12dB maximum.
Check that the Volume Limit is set to OFF (see Volume Setup on page 109 ).
The channel level setting may be over 0.0dB.
Certain listening modes or
HOME MENU items cannot be
selected.
Some functions cannot be selected, depending on the input signal and listening mode.
The volume level drops automati-
cally.
The temperature within the unit has exceeded the allowable value. Try moving the unit for
better ventilation (see Installing the receiver on page 10 ).
Volume seems different when input
is switched.
Set the Channel Level setting to ALL, then adjust the volume of the respective input
sources (see Input Volume Absorber on page 89 ).
Excluding VSX-830: When HDZONE is
ON, multi-channel audio sources are
not output in the main zone.
When HDZONE is selected in Speaker System and also the same HDMI input is selected
for both the main zone and HDZONE, 2-channel PCM audio sources are output from the
main zone as well. To output multi-channel audio sources, set HDZONE to OFF or change
the HDZONE input.
Excluding VSX-830: No HDZONE
sound is output.
With HDZONE, multi-channel audio may not be output. In this case, set the audio output
setting of your playback device to 2-channel PCM.
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