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119
FAQ
14
MHL
Symptom Remedy
When playing an MHL-compatible
device connected to the MHL termi-
nal, the Standby Through function
does not work and the power turns
off.
The MHL device will not operate unless power is being supplied from this receiver. When
this receiver is in the Standby Through mode, power cannot be supplied due to reduced
power consumption. Because of this, the MHL device will not operate. This is not a mal-
function.
MHL-compatible device cannot be
operated with the remote control.
Press MHL to set the remote control to the MHL control mode.
MHL POW ERR is displayed on the
display.
There is a problem with the power supply for the MHL device. After turning OFF the
receiver, disconnect the MHL device, connect the MHL device again and then turn ON
the power of the receiver.
If the error is displayed even though the above operation is repeated several times,
there is a problem with the receiver or the MHL device. Disconnect the power cable and
request repair.
Built-in AVNavigator
Symptom Cause Remedy
AVNavigator does not inter-
act well with the receiver.
The receiver’s power is not turned
on.
Turn the receiver’s power on. (Wait about 60 seconds after
the power turns on for network functions to start.)
The receiver or computer is not
connected to the LAN.
Connect a LAN cable to the receiver or computer (pages
33 , 46 ).
The router’s power is off. Turn the router’s power on.
Network connections could be
restricted due to the computer’s
network settings, security settings,
etc.
Check the computer’s network settings, security settings,
etc.
In the middle of Wiring Navi,
you are instructed to turn
off the power of the unit and
then connect other equip-
ment or speakers.
This is to avoid failure of the
receiver due to a short-circuit
between cables or from static
electricity.
Per the Wiring Navi instructions, turn OFF the power
of the receiver. As long as the browser has not quit,
Wiring Navi resumes guidance upon turning ON the
receiver.
When Wiring Navi or
Interactive Operation Guide
(excluding VSX-830) is
started up, an alarm for
security protection will be
displayed by the browser.
This is because of the browser’s
security function.
This is not a problem. Perform the operation to authorize
the blocked contents.
AVNavigator screen is not
displayed on the browser.
This receiver’s IP address has not
been entered into the browser
correctly.
Check the receiver’s IP address and enter it correctly in the
browser (page 56 ).
Receiver settings cannot be
made from a browser.
JavaScript is disabled on the inter-
net browser.
Enable JavaScript.
The browser is not compatible with
JavaScript.
Use an internet browser that is compatible with JavaScript.
USB interface
Symptom Cause Remedy
The folders/files stored on a
USB memory device are not
displayed.
The folders/files are currently stored
in a region other than the FAT (File
Allocation Table) region.
Store the folders/files in the FAT region.
The number of levels in a folder is
more than 9.
Limit the maximum number of levels in a folder to 9 (page
64 ).
The audio files are copyrighted.
Copyrighted audio files stored on a USB memory device
cannot be played back (page 64 ).
A USB memory device is
not recognized.
The USB memory device does not
support the mass storage class
specifications.
Try using a USB memory device compatible with the mass
storage class specifications. Note that there are cases
where even the audio files stored on a USB memory device
compatible with the mass storage class specifications are
not played back on this receiver (page 64 ).
Connect the USB memory device and switch on this
receiver (pages 34 , 46 ).
A USB hub is currently being used.
This receiver does not support USB hubs (page 64 ).
This receiver recognizes the USB
memory device as a fraud.
Switch off and on again this receiver.
Reconnect the USB device with the receiver switched off.
Change to an input other than iPod/USB, then set the input
back to iPod/USB.
A USB memory device is
connected and displayed,
but the audio files stored
on the USB memory device
cannot be played back.
Some formats of USB memory
devices, including FAT 12, NTFS, and
HFS, cannot be played back on this
receiver.
Check whether the format of your USB memory device is
either FAT 16 or FAT 32. Note that the FAT 12, NTFS, and
HFS formats cannot be played back on this receiver (page
64 ).
The file format cannot be properly
played back on this receiver.
See the list of file formats that can be played back on this
receiver (page 65 ).
The USB memory cannot be
operated with the remote
control.
— Press iPod USB to set the remote control to the iPod USB
control mode.
Over Current shows in the
display.
— There is a problem with the power supply for the USB
memory. After turning off the receiver, disconnect the USB
memory, connect the USB memory again and then turn on
the power of the receiver.
If Over Current is displayed even though the above opera-
tion is repeated several times, there is a problem with the
receiver or USB memory. Disconnect the power cable and
request repair.
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