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USA only: alternatively, the vehicle can be
opened via:
R
the Internet, under the "Owners Online" sec-
tion
R
telephone applications (e.g. for iPhone
®
,
Android
®
)
To do this, you will need your identification
number and password.
i
Vehicle remote opening is only possible if
the corresponding mobile phone network is
accessible.
Vehicle remote closing
The vehicle valet locking feature can be used
when you have forgotten to lock the vehicle
and you are no longer nearby.
The vehicle can then be locked by the
Mercedes-Benz Customer Assistance Center.
The vehicle can be immediately locked
remotely up to four days after the ignition was
last switched off. After this time, valet locking
may be delayed by 15 to 60 minutes. After
30 days the vehicle can no longer be locked
remotely.
X
Contact the following service hotlines:
R
USA: Mercedes-Benz Customer Assis-
tance Center at 1-800-FOR-MERCedes
(1-800-367-6372) or 1-866-990-9007
R
Canada: Customer Service at
1-888-923-8367
You will be asked for your password.
The next time you are inside the vehicle and
you switch on the ignition, the Doors Locked
Doors Locked
RemotelyRemotely message will appear on the multi-
function display.
USA only: alternatively, the vehicle can be
locked via:
R
the Internet, under the "Owners Online" sec-
tion
R
telephone applications (e.g. for iPhone
®
,
Android
®
)
To do this, you will need your identification
number and password.
i
The vehicle valet locking feature is availa-
ble when the relevant mobile phone network
is available and data connection is possible.
Stolen vehicle recovery service
If your vehicle has been stolen:
X
Notify the police.
The police will issue a numbered incident
report.
X
This number will be forwarded to the
Mercedes-Benz Customer Assistance Center
together with your PIN.
The Mercedes-Benz Customer Assistance
Center then tries to locate the system. The
Mercedes-Benz Customer Assistance Center
contacts you and the local law enforcement
agency if the vehicle is located.
However, only the law enforcement agency
is informed of the location of the vehicle.
i
If the anti-theft alarm system is activated
for longer than 30 seconds, Mercedes me
connect automatically notifies the
Mercedes-Benz Customer Assistance Cen-
ter.
Vehicle Health Check
With the Vehicle Health Check, the Customer
Assistance Center can provide improved sup-
port for problems with your vehicle. During an
existing call, vehicle data is transferred to the
Customer Assistance Center. The customer
service representative can use the received
data to decide what kind of assistance is
required. You are then, for example, guided to
the nearest Mercedes-Benz Service Center or
a recovery vehicle is called.
If vehicle data needs to be transferred during
an MB Info call or a Roadside Assistance call,
this is initiated by the Customer Assistance
Center. You will see the Roadside Assis‐Roadside Assis‐
tance Connectedtance Connected message on the multimedia
system display. If the vehicle remote malfunc-
tion diagnosis can be started, the RequestRequest
for vehicle diagnosis received.
for vehicle diagnosis received.
Start vehicle diagnosis?Start vehicle diagnosis? message
appears in the display.
X
Confirm the message with YesYes.
X
When the Vehicle diagnosis: PleaseVehicle diagnosis: Please
start ignitionstart ignition message appears, turn
the SmartKey to position 2 in the ignition
lock (Y page 125).
X
When the Please follow the instruc‐
Please follow the instruc‐
tions received by phone and movetions received by phone and move
your vehicle to a safe positionyour vehicle to a safe position mes-
266
Features
Stowage and features
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