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Roadside Assistance call button
X
Press Roadside Assistance call button :.
This initiates a call to the Mercedes-Benz
Customer Assistance Center.
The indicator lamp in Roadside Assistance
call button : flashes while the call is
active. The multifunction display shows the
Connecting CallConnecting Call message. The audio out-
put is muted.
If a connection can be made, the Call Con‐
Call Con‐
nectednected message appears in the multifunction
display.
If a mobile phone network and GPS reception
are available, the system transfers data to the
Mercedes-Benz Customer Assistance Center,
for example:
R
Current location of the vehicle
R
Vehicle identification number
i
The display of the multimedia system indi-
cates that a call is active. During the call,
you can change to the navigation menu by
pressing the NAVI button on the multimedia
system, for example.
Voice output is not available.
A voice connection is established between the
Mercedes-Benz Customer Assistance Center
and the vehicle occupants.
From the remote malfunction diagnosis, the
Mercedes-Benz Customer Assistance Center
can ascertain the nature of the problem
(Y page 266).
The Mercedes-Benz Customer Assistance Cen-
ter either sends a qualified Mercedes-Benz
technician or makes arrangements for your
vehicle to be transported to the nearest
Mercedes-Benz Service Center.
You may be charged for services such as
repair work and/or towing.
You can obtain further information from your
Mercedes me connect manual.
i The system has not been able to initiate a
Roadside Assistance call, if:
R
the indicator lamp for Roadside Assis-
tance call button : is flashing continu-
ously.
R
no voice connection to the Mercedes-
Benz Customer Assistance Center has
been established.
This can occur if the relevant mobile phone
network is not available, for example.
The Call Failed
Call Failed message appears in the
multifunction display.
X
To end a call: press the ~ button on the
multifunction steering wheel.
or
X
Press the corresponding multimedia system
button for ending a phone call.
MB Info call button
X
Press MB Info call button :.
This initiates a call to the Mercedes-Benz
Customer Assistance Center.
The indicator lamp in MB Info call button :
flashes while the connection is being made.
The multifunction display shows the Con‐Con‐
necting Callnecting Call message. The audio system
is muted.
If a connection can be made, the Call Con‐Call Con‐
nectednected message appears in the multifunction
display.
Features
263
Stowage and features
Z
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