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Troubleshooting
65
B
No Response/Busy The number you dialed does not
answer or is busy.
Verify the number and try again.
Not Registered You tried to access a Speed Dial
number that has not been stored in
the machine.
Set up the Speed Dial number. (See
Storing Speed Dial numbers
on page 39.)
Out of Memory The machine's memory is full. If a fax-sending or copy operation
is in process:
Press Stop/Exit and wait until the
other operations in process finish,
and then try again.
Press Black Start or Color Start
to choose Send to send the pages
scanned so far.
Press Black Start or Color Start
to choose Copy to copy the pages
scanned so far.
Clear the data in the memory. To
gain extra memory, you can turn
off Memory Receive.
(See Advanced User’s Guide:
Turning off Memory Receive
operation.)
Print the faxes that are in the
memory. (See Advanced User’s
Guide: Printing a fax from the
memory.)
Paper Jam The paper is jammed in the machine. Remove the jammed paper by
following the steps in Printer jam or
paper jam on page 69.
Make sure the paper length guide is
set to the correct paper size. DO NOT
extend the paper tray when you load
A5 or smaller size paper.
If there is a repeat paper jam, a small
piece of paper may be stuck in the
machine. Make sure paper is not still
jammed in the machine. (See
Additional paper jam clear operations
on page 72.)
Paper dust has accumulated on the
surface of the paper pick-up rollers.
Clean the paper pick-up rollers.
(See Advanced User’s Guide:
Cleaning the paper pick-up rollers.)
Wrong Ink Color An ink cartridge has been installed in
the wrong position.
Check which ink cartridges are not
matched by color to their ink cartridge
positions and move them to their
correct positions.
Error Message Cause Action
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