Basic User’s Guide
MFC-J245
Version 0
USA/CAN
If you need to call Customer Service
Please complete the following information for future
reference:
Model Number: MFC-J245
Serial Number:
1
Date of Purchase:
Place of Purchase:
1
The serial number is on the back of the unit. Retain
this User's Guide with your sales receipt as a
permanent record of your purchase, in the event of
theft, fire or warranty service.
Register your product on-line at
http://www.brother.com/registration/
By registering your product with Brother, you will be recorded as the
original owner of the product. Your registration with Brother:
may serve as confirmation of the purchase date of your product
should you lose your receipt;
may support an insurance claim by you in the event of product loss
covered by insurance; and,
will help us notify you of enhancements to your product and special
offers.
The most convenient and efficient way to register your new product is
on-line at http://www.brother.com/registration/
.
© 2013 Brother Industries, Ltd. All rights reserved.
i
Brother numbers
NOTE
For technical help, you must call the country where you bought the machine. Calls must be
made from within that country.
Register your product
By registering your product with Brother International Corporation, you will be recorded as the
original owner of the product. Your registration with Brother:
may serve as confirmation of the purchase date of your product should you lose your receipt;
may support an insurance claim by you in the event of product loss covered by insurance; and,
will help us notify you of enhancements to your product and special offers.
For your convenience and most efficient way to register your new product, register on-line at
http://www.brother.com/registration/
FAQs (frequently asked questions)
The Brother Solutions Center is our one-stop resource for all your Fax Machine/Multi-Function
Center needs. You can download the latest software documents and utilities, read FAQs and
troubleshooting tips, and learn how to get the most from your Brother product.
http://solutions.brother.com/
NOTE
• You can check here for Brother driver updates.
• To keep your machine performance up to date, check here for the latest firmware upgrade.
For Customer Service
In USA: http://www.brother-usa.com/support (Self-Service/Email/Chat)
1-877-BROTHER (1-877-276-8437)
1-901-379-1215 (assistance via fax)
1-877-268-9575 (test your fax-sending and fax-receiving operations)
In Canada: 1-877-BROTHER
(514) 685-4898 (assistance via fax)
ii
Service Center Locator (USA only)
For the location of a Brother authorized service center, call 1-877-BROTHER (1-877-276-8437)
or visit us at http://www.brother-usa.com/service/
.
Service Center Locations (Canada only)
For the location of a Brother authorized service center, call 1-877-BROTHER.
Ordering accessories and supplies
For best quality results use only genuine Brother accessories, which are available at most Brother
retailers. If you cannot find the accessory you need and you have a Visa, MasterCard, Discover,
or American Express credit card, you can order accessories directly from Brother. (You can visit
us online for a complete selection of the Brother accessories and supplies that are available for
purchase.)
NOTE
In Canada, only Visa and MasterCard are accepted.
In USA: 1-877-552-MALL (1-877-552-6255)
1-800-947-1445 (assistance via fax)
http://www.brothermall.com/
In Canada: 1-877-BROTHER
http://www.brother.ca/
iii
Accessories and Supplies
1
For more information about the replacement consumables, visit us at http://www.brother.com/pageyield/.
Description Item
Ink Cartridge Standard Yield <black>
LC101BK (Prints approx. 300 pages)
1
Ink Cartridge Standard Yield <yellow>
LC101Y (Prints approx. 300 pages)
1
Ink Cartridge Standard Yield <cyan> (blue)
LC101C (Prints approx. 300 pages)
1
Ink Cartridge Standard Yield <magenta> (red)
LC101M (Prints approx. 300 pages)
1
Ink Cartridge High Yield <black>
LC103BK (Prints approx. 600 pages)
1
Ink Cartridge High Yield <yellow>
LC103Y (Prints approx. 600 pages)
1
Ink Cartridge High Yield <cyan> (blue)
LC103C (Prints approx. 600 pages)
1
Ink Cartridge High Yield <magenta> (red)
LC103M (Prints approx. 600 pages)
1
Premium Plus Glossy Photo Paper
(Letter size / 20 sheets) BP71GLTR
(4" 6" size / 20 sheets) BP71GP20
Multipurpose Paper - Plain Paper
(Letter size / 500 sheets) BP60MPLTR (USA only)
Telephone Line Cord LG3077001 (USA only)
Basic User's Guide LER676001 (English for USA and Canada)
CD ROM for Windows
®
& Mac
LEK461001
iv
Notice - Disclaimer of Warranties
(USA and Canada)
BROTHER'S LICENSOR(S), AND THEIR DIRECTORS, OFFICERS, EMPLOYEES OR AGENTS
(COLLECTIVELY BROTHER'S LICENSOR) MAKE NO WARRANTIES, EXPRESS OR IMPLIED,
INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY
AND FITNESS FOR A PARTICULAR PURPOSE, REGARDING THE SOFTWARE. BROTHER'S
LICENSOR(S) DOES NOT WARRANT, GUARANTEE OR MAKE ANY REPRESENTATIONS
REGARDING THE USE OR THE RESULTS OF THE USE OF THE SOFTWARE IN TERMS OF
ITS CORRECTNESS, ACCURACY, RELIABILITY, CURRENTNESS OR OTHERWISE. THE
ENTIRE RISK AS TO THE RESULTS AND PERFORMANCE OF THE SOFTWARE IS
ASSUMED BY YOU. THE EXCLUSION OF IMPLIED WARRANTIES IS NOT PERMITTED BY
SOME STATES IN THE USA AND SOME PROVINCES IN CANADA. THE ABOVE EXCLUSION
MAY NOT APPLY TO YOU.
IN NO EVENT WILL BROTHER'S LICENSOR(S) BE LIABLE TO YOU FOR ANY
CONSEQUENTIAL, INCIDENTAL OR INDIRECT DAMAGES (INCLUDING DAMAGES FOR
LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS
INFORMATION, AND THE LIKE) ARISING OUT OF THE USE OR INABILITY TO USE THE
SOFTWARE EVEN IF BROTHER'S LICENSOR HAS BEEN ADVISED OF THE POSSIBILITY OF
SUCH DAMAGES. BECAUSE SOME STATES IN THE USA AND SOME PROVINCES IN
CANADA DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR
CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATIONS MAY NOT APPLY
TO YOU. IN ANY EVENT BROTHER'S LICENSOR'S LIABILITY TO YOU FOR ACTUAL
DAMAGES FROM ANY CAUSE WHATSOEVER, AND REGARDLESS OF THE FORM OF THE
ACTION (WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT
LIABILITY OR OTHERWISE), WILL BE LIMITED TO $50.
v
Compilation and Publication Notice
Under the supervision of Brother Industries, Ltd., this manual has been compiled and published,
covering the latest product descriptions and specifications.
The contents of this manual and the specifications of this product are subject to change without
notice.
Brother reserves the right to make changes without notice in the specifications and materials
contained herein and shall not be responsible for any damages (including consequential) caused
by reliance on the materials presented, including but not limited to typographical and other errors
relating to the publication.
vi
User's Guides and where do I find them?
1
Network features are not supported by the MFC-J245.
Which Guide? What's in it? Where is it?
Product Safety Guide Read this Guide first. Please read the Safety
Instructions before you set up your machine. See
this Guide for trademarks and legal limitations.
Printed / In the box
Quick Setup Guide Follow the instructions for setting up your machine
and installing the drivers and software for the
operating system and connection type you are
using.
Printed / In the box
Basic User’s Guide Learn the basic Fax, Copy and Scan operations, and
how to replace consumables. See troubleshooting
tips.
Printed / In the box
Advanced User’s Guide Learn more advanced operations: Fax, Copy,
security features; printing reports; and performing
routine maintenance.
PDF file / CD-ROM
Software and Network
User’s Guide
1
This Guide provides instructions for Scanning,
Printing, PC-Fax and other operations that can be
performed by connecting your Brother machine to a
computer. You can also find useful information
about using the Brother ControlCenter utility, and
frequently used terms.
HTML file/CD-ROM
vii
Table of Contents
(Basic User’s Guide)
1 General information 1
Using the documentation.......................................................................................1
Symbols and conventions used in the documentation ....................................1
Accessing Brother Utilities (Windows
®
8) .............................................................2
Accessing the Advanced User’s Guide and Software and Network User’s Guide
...2
Viewing User’s Guides ....................................................................................2
Accessing Brother Support (Windows
®
)................................................................4
Accessing Brother Support (Macintosh) ................................................................5
Control panel overview ..........................................................................................6
Basic Operations ...................................................................................................8
2 Loading paper 9
Loading paper and other print media.....................................................................9
Loading envelopes ........................................................................................12
Unprintable area ............................................................................................14
Paper settings......................................................................................................15
Paper Type....................................................................................................15
Paper Size .....................................................................................................15
Acceptable paper and other print media..............................................................15
Recommended print media ...........................................................................16
Handling and using print media .....................................................................16
Choosing the right print media.......................................................................17
3 Loading documents 18
How to load documents .......................................................................................18
Using the ADF ...............................................................................................18
Using the scanner glass ................................................................................19
Unscannable area .........................................................................................20
4 Sending a fax 21
How to send a fax ................................................................................................21
Stop faxing.....................................................................................................22
Setting scanner glass size for faxing .............................................................22
Color fax transmission ...................................................................................22
Canceling a fax in progress ...........................................................................22
Transmission Verification Report...................................................................23
5 Receiving a fax 24
Receive Modes....................................................................................................24
Choose the correct Receive Mode ................................................................24
Using Receive Modes..........................................................................................26
Fax Only ........................................................................................................26
Fax/Tel...........................................................................................................26
Manual...........................................................................................................26
External TAD .................................................................................................26
viii
Receive Mode settings ........................................................................................27
Ring Delay .....................................................................................................27
F/T Ring Time (Fax/Tel mode only)...............................................................27
Easy Receive.................................................................................................28
6 Telephone services and external devices 29
Telephone services..............................................................................................29
Voice Mail ......................................................................................................29
Distinctive Ring..............................................................................................30
Voice over Internet Protocol (VoIP) ...............................................................32
Connecting an external TAD (telephone answering device)................................33
Connections...................................................................................................34
Recording an outgoing message (OGM) on the external TAD......................34
Multi-line connections (PBX) .........................................................................35
External and extension telephones......................................................................35
Connecting an external telephone.................................................................35
Using external and extension telephones......................................................36
Using a non-Brother cordless external telephone .........................................36
Using remote codes.......................................................................................36
7 Dialing and storing numbers 38
How to dial ...........................................................................................................38
Manual dialing ...............................................................................................38
Speed Dialing ................................................................................................38
Fax Redial .....................................................................................................38
Storing numbers ..................................................................................................39
Storing a pause .............................................................................................39
Storing Speed Dial numbers..........................................................................39
Changing and deleting Speed Dial numbers.................................................40
8 Making copies 41
How to copy .........................................................................................................41
Stop copying..................................................................................................41
Copy options........................................................................................................42
Paper Type ....................................................................................................42
Paper Size .....................................................................................................42
9 How to print from a computer 43
Printing a document.............................................................................................43
10 How to scan to a computer 44
Before scanning...................................................................................................44
Scanning a document as a PDF file using ControlCenter4 (Windows
®
) .............44
How to change the machine’s SCAN mode settings for PDF scanning using
ControlCenter4 (Windows
®
) .............................................................................48
How to scan a document as a PDF file using the control panel
(Windows
®
and Macintosh) ..............................................................................50
ix
A Routine maintenance 51
Replacing the ink cartridges ................................................................................51
Cleaning and checking the machine....................................................................54
Cleaning the scanner.....................................................................................54
Cleaning the print head .................................................................................55
Checking the print quality .............................................................................. 55
Checking the print alignment .........................................................................56
Setting the date and time..................................................................................... 57
B Troubleshooting 58
Identifying your problem ......................................................................................58
Error and maintenance messages.......................................................................60
Transferring your faxes or Fax Journal report ...............................................67
Document jam .............................................................................................. 68
Printer jam or paper jam................................................................................69
If you are having difficulty with your machine ......................................................77
Dial Tone ......................................................................................................87
Telephone line interference / VoIP ................................................................87
Machine Information ............................................................................................87
Checking the serial number...........................................................................87
Checking the firmware version ...................................................................... 87
Reset functions..............................................................................................88
How to reset the machine..............................................................................88
C Menu and features tables 89
Using the Menu tables .........................................................................................89
Memory Storage .................................................................................................. 89
Menu keys ...........................................................................................................90
Menu table...........................................................................................................91
Features tables ....................................................................................................97
Entering Text .....................................................................................................104
Inserting spaces .........................................................................................104
Making corrections ......................................................................................104
Repeating letters .........................................................................................104
Special characters and symbols..................................................................105
D Specifications 106
General..............................................................................................................106
Print media.........................................................................................................108
Fax.....................................................................................................................109
Copy ..................................................................................................................110
Scanner .............................................................................................................111
Printer ................................................................................................................112
Interfaces...........................................................................................................113
Computer requirements.....................................................................................114
Consumable items .............................................................................................115
EIndex 116
x
Table of Contents
(Advanced User’s Guide)
The Advanced User’s Guide explains the following features and operations.
You can view the Advanced User’s Guide on the CD-ROM.
1 General setup
Memory Storage
Volume Settings
Automatic Daylight Saving Time
Sleep Mode
LCD
Mode Timer
2 Security features
TX Lock
3 Sending a fax
Additional sending options
Additional sending operations
4 Receiving a fax
Memory Receive (Black & White only)
Additional receiving operations
5 Dialing and storing numbers
Voice operations
Additional dialing operations
Additional ways to store numbers
6 Printing reports
Fax reports
Reports
7 Making copies
Copy options
A Routine maintenance
Cleaning and checking the machine
Packing and shipping the machine
B Glossary
CIndex
1
1
1
Using the
documentation
1
Thank you for buying a Brother machine!
Reading the documentation will help you
make the most of your machine.
Symbols and conventions
used in the documentation 1
The following symbols and conventions are
used throughout the documentation.
General information 1
Bold Bold typeface identifies
specific keys on the machine’s
control panel and on the
computer screen.
Italics Italicized typeface
emphasizes an important
point or refers you to a related
topic.
Courier
New
Text in Courier New font
identifies messages on the
LCD of the machine.
WARNING
WARNING indicates a potentially
hazardous situation which, if not avoided,
could result in death or serious injuries.
CAUTION
CAUTION indicates a potentially hazardous
situation which, if not avoided, may result in
minor or moderate injuries.
IMPORTANT
IMPORTANT indicates a potentially
hazardous situation which, if not avoided,
may result in damage to property or loss of
product functionality.
NOTE
Notes tell you how to respond to a situation
that may arise or give tips about how the
operation works with other features.
Electrical Hazard icons alert you to
possible electrical shock.
Chapter 1
2
Accessing Brother
Utilities (Windows
®
8) 1
If you are using a PC or tablet running
Windows
®
8, you can make your selections
either by tapping the screen or by clicking
with your mouse.
After the printer driver is installed,
(Brother Utilities) appears on both the
Start screen and the desktop.
a Tap or click Brother Utilities either on
the Start screen or the desktop.
b Select your machine.
c Choose the function you want to use.
Accessing the
Advanced User’s
Guide and Software
and Network User’s
Guide
1
This Basic User’s Guide does not contain all
the information about the machine, such as
how to use the advanced Fax, Copy, Printer,
Scanner, and PC-Fax. When you are ready to
learn detailed information about these
operations, read the Advanced User’s
Guide and Software and Network User’s
Guide in HTML format that are on the
CD-ROM.
Viewing User’s Guides 1
(Windows
®
) 1
Windows
®
XP/Windows Vista
®
/
Windows
®
7
To view the documentation, from
(Start), All Programs, select
Brother, MFC-XXXX (where XXXX is
your model name) from the programs
group, and then choose User’s Guides.
Windows
®
8
Click (Brother Utilities), and then
click the drop-down list and select your
model name (if not already selected).
Click Support in the left navigation bar,
and then click User’s Guides.
If you have not installed the software, you can
find the documentation on the CD-ROM by
following the instructions:
General information
3
1
a Turn on your PC. Insert the Brother
CD-ROM into your CD-ROM drive.
NOTE
If the Brother screen does not appear, go
to Computer (My Computer). (For
Windows
®
8: Click (File Explorer)
on the taskbar, and then go to Computer.)
Double-click the CD-ROM icon, and then
double-click start.exe.
b If the model name screen appears, click
your model name.
c If the language screen appears, click
your language. The CD-ROM
Top Menu will appear.
d Click User’s Guides.
e Click PDF/HTML documents. If the
country screen appears, choose your
country. After the list of User’s Guides
appears, choose the guide you want to
read.
(Macintosh) 1
a Turn on your Macintosh. Insert the
Brother CD-ROM into your CD-ROM
drive. The following window will appear.
b Double-click the User’s Guides icon.
c Select your model and language if
needed.
d Click User’s Guides. If the country
screen appears, choose your country.
e After the list of User’s Guides appears,
choose the Guide you want to read.
How to find Scanning instructions 1
There are several ways you can scan
documents. You can find the instructions as
follows:
Software and Network User’s Guide
Scan
ControlCenter
Nuance™ PaperPort™ 12SE
How-to-Guides
(Windows
®
)
The complete Nuance™ PaperPort™
12SE How-to-Guides can be viewed from
the Help selection in the PaperPort™
12SE application.
Chapter 1
4
Presto! PageManager User’s Guide
(Macintosh)
NOTE
Presto! PageManager is available as a
download from
http://nj.newsoft.com.tw/download/
brother/PM9SEInstaller_BR_multilang2.dmg
The complete Presto! PageManager
User’s Guide can be viewed from the Help
selection in the Presto! PageManager
application.
Accessing Brother
Support (Windows
®
) 1
You can find all the contacts you will need,
such as web support (Brother Solutions
Center), Customer Service and Brother
Authorized Service Centers in Brother
numbers on page i and on the CD-ROM.
Click Brother Support on the Top Menu.
The following screen will appear:
To access our website
(http://www.brother.com/
), click
Brother Home Page.
To view all Brother Numbers, including
Customer Service numbers for the USA
and Canada, click Support Information.
To access the USA Brother online
shopping mall
(http://www.brothermall.com/
) for
additional product and services
information, click Brother Mall.com.
To access Canada’s Brother online
shopping mall (http://www.brother.ca/
) for
additional product and services
information, click Shop Online (Canada).
For the latest news and product support
information
(http://solutions.brother.com/
), click
Brother Solutions Center.
To visit our website for genuine Brother
Supplies
(http://www.brother.com/original/
),
click Supplies Information.
General information
5
1
To access the Brother CreativeCenter
(http://www.brother.com/creativecenter/
)
for FREE photo projects and printable
downloads, click
Brother CreativeCenter.
To return to the Top Menu, click Back or
if you are finished, click Exit.
Accessing Brother
Support (Macintosh)
1
You can find all the contacts you will need,
such as web support (Brother Solutions
Center) on the CD-ROM.
Double-click the Brother Support icon.
The following screen will appear:
To download and install Presto!
PageManager, click
Presto! PageManager.
To register your machine from the Brother
Product Registration Page
(http://www.brother.com/registration/
),
click On-Line Registration.
For the latest news and product support
information
(http://solutions.brother.com/
), click
Brother Solutions Center.
To visit our website for genuine Brother
Supplies
(http://www.brother.com/original/
), click
Supplies Information.
Chapter 1
6
Control panel overview 1
1 LCD (Liquid Crystal Display)
The LCD displays messages to help you set up
and use your machine.
2 Mode keys:
FAX
Lets you access Fax mode.
SCAN
Lets you access Scan mode.
COPY
Lets you access Copy mode.
3 Menu keys:
d c
While the machine is idle, you can press
these keys to adjust the ring volume.
Press to store Speed Dial and
Group numbers in the machine’s memory.
Lets you store, look up, and dial numbers
that are stored in the memory.
d or c
Press d or c to move the selected area left
or right on the LCD.
a or b
Press a or b to scroll through the menus
and options.
Menu
Access the main menu.
Clear
Press to delete characters or to go back to
the previous menu level.
OK
Lets you choose a setting.
4 Copy Options
Lets you temporarily change the copy settings
when in copy mode.
5 Telephone keys:
Redial/Pause
Redials the last number called. It also
inserts a pause when dialing numbers.
Hook
Press before dialing when you want to
listen to make sure a fax machine answers
and then press Black Start or Color Start.
Also, press this key after picking up the
handset of the external telephone during
the F/T pseudo/double-ring.
01/01 19:45 Fax
1
2 43
10
General information
7
1
6 Start keys:
Black Start
Lets you start sending faxes or making
copies in black & white. Also lets you start
a scanning operation (in color or black &
white depending on the scan setting in the
ControlCenter software).
Color Start
Lets you start sending faxes or making
copies in full color. Also lets you start a
scanning operation (in color or black &
white, depending on the scan setting in the
ControlCenter software).
7 Power On/Off
Press to turn on the machine.
Press and hold down to turn off the
machine. The LCD displays Shut ting Down
and will stay on for a few seconds before
turning itself off.
If you have connected an external telephone or
TAD, it is always available.
If you turn off the machine using , it will still
periodically clean the print head to maintain
print quality. To prolong print head life, provide
better ink efficiency, and maintain print quality,
keep your machine connected to the power at
all times.
8 Stop/Exit
Stops an operation or exits the menu.
9 Dial Pad
Use these keys to dial telephone and fax
numbers and as a keyboard for entering
information into the machine.
10 Fax Resolution
Lets you temporarily change the resolution
when sending a fax.
8
5 6
9 7
Chapter 1
8
Basic Operations 1
The following steps show how to change a
setting in the machine. In this example, the
Receive Mode setting is changed from
Fax Only to Fax/Tel.
a Press (FAX).
b Press Menu, 3, 1, 1.
Fax Only
Select ab &OK
c Press a or b to choose Fax/Tel.
Fax/Tel
d Press OK.
Accepted
NOTE
Press Clear if you want to go back to the
previous level.
e Press Stop/Exit.
9
2
2
Loading paper and
other print media
2
Load only one size of paper and one type of
paper in the paper tray at a time.
(For more information about paper size,
weight and thickness, see Choosing the right
print media on page 17.)
a Pull the paper tray completely out of the
machine.
NOTE
• If the paper support flap (1) is open, close
it, and then close the paper support (2).
• When you load a different paper size in
the tray, you will need to change the
Paper Size setting in the machine at the
same time.
(See Paper Size on page 15.)
b Lift the output paper tray cover (1).
c Gently press and slide the paper width
guides (1) and then the paper length
guide (2) to fit the paper size.
Make sure that the triangular marks (3)
on the paper width guides (1) and paper
length guide (2) line up with the marks
for the paper size you are using.
Loading paper 2
2
1
1
1
2
3
3
Chapter 2
10
NOTE
When you are using Legal size paper,
press and hold the universal guide release
button (1) as you slide out the front of the
paper tray.
d Fan the stack of paper well to avoid
paper jams and misfeeds.
NOTE
Always make sure that the paper is not
curled or wrinkled.
e Gently put the paper into the paper tray
printing surface face down and top edge
in first.
Check that the paper is flat in the tray.
IMPORTANT
Be careful not to push the paper in too far;
it may lift at the back of the tray and cause
paper feed problems.
NOTE
If you want to add paper before the tray is
empty, remove the paper from the tray
and combine it with the paper you are
adding. Always fan the stack of paper well
before loading it in the tray. If you add
paper without fanning the stack, the
machine may feed multiple pages.
1
Loading paper
11
2
f Gently adjust the paper width guides (1)
to fit the paper.
Make sure the paper width guides lightly
touch the sides of the paper.
g Close the output paper tray cover.
h Slowly and firmly push the paper tray
completely into the machine.
i While holding the paper tray in place,
pull out the paper support (1) until it
locks into place, and then unfold the
paper support flap (2).
IMPORTANT
DO NOT use the paper support flap when
printing on Legal size paper.
1
2
1
Chapter 2
12
Loading envelopes 2
About envelopes 2
Use envelopes that weigh from 20 to 25 lb
(80 to 95 g/m
2
).
Some envelopes require you to make
margin settings in the application you are
using. Make sure you do a test print first
before printing multiple envelopes.
IMPORTANT
DO NOT use the following types of
envelopes, as they will not feed correctly:
• That are of a baggy construction.
• That have windows.
• That are embossed (have raised
writing on them).
• That have clasps or staples.
• That are pre-printed on the inside.
Occasionally you may experience paper
feed problems caused by the thickness,
size and flap shape of the envelopes you
are using.
Loading envelopes 2
a Before loading, press the corners and
sides of envelopes to make them as flat
as possible.
IMPORTANT
If envelopes are “double-feeding,” put one
envelope in the paper tray at a time.
Glue Double flaps
Loading paper
13
2
b Put envelopes in the paper tray with the
printing surface face down. If the
envelope flaps are on the long edge,
load the envelopes in the tray with the
flap on the left, as shown in the
illustration. Gently press and slide the
paper width guides (1) and paper length
guide (2) to fit the size of the envelopes.
If you have problems printing on
envelopes with the flap on the short edge,
try the following:
2
a Open the envelope flap.
b Put the envelope into the paper tray with
the printing surface face down and the
flap positioned as shown in the
illustration.
c Select Reverse Print (Windows
®
) or
Reverse page orientation (Macintosh)
in the printer driver’s dialog box, and
then adjust the size and margin in the
application you are using.
For more information, see Software and
Network User’s Guide: Reverse Print
(Windows
®
) or Reverse Print
(Macintosh).
1
2
Chapter 2
14
Unprintable area 2
The unprintable area depends on the settings in the application you are using. The figures show
the unprintable areas on cut-sheet paper and envelopes. The machine can print in the shaded
areas of cut-sheet paper only when the Borderless print feature is available and turned on.
For more information, see Software and Network User’s Guide: Print without a Border
(Windows
®
) or Print without a Border (Macintosh).
NOTE
The Borderless print feature is not available for envelopes, 2-sided printing and some paper
sizes, such as Legal and Executive. For more information, see Printer on page 112.
Cut-Sheet Paper Envelopes
Top (1) Left (2) Bottom (3) Right (4)
Cut-Sheet 0.12 in. (3 mm) 0.12 in. (3 mm) 0.12 in. (3 mm) 0.12 in. (3 mm)
Envelopes 0.87 in. (22 mm) 0.12 in. (3 mm) 0.87 in. (22 mm) 0.12 in. (3 mm)
1
3
24
1
3
42
Loading paper
15
2
Paper settings 2
Paper Type 2
To get the best print quality, set the machine
for the type of paper you are using.
a Press Menu, 2, 2.
b Press a or b to choose Plain Paper,
Inkjet Paper, Brother BP71,
Other Glossy or Transparency.
Press OK.
c Press Stop/Exit.
NOTE
The machine ejects paper with the printed
surface face up onto the paper tray at the
front of the machine. When you use
transparencies or glossy paper, remove
each sheet at once to prevent smudging
or paper jams.
Paper Size 2
You can use the following sizes of paper for
copies: Letter, Legal, A4, A5, Executive and
Photo (4" 6")/(10 15 cm). You can use the
following sizes of paper for printing faxes:
Letter, Legal and A4. When you change the
size of paper you load in the machine, you will
need to change the Paper Size setting at
the same time so your machine can fit an
incoming fax on the page.
a Press Menu, 2, 3.
b Press a or b to choose Letter, Legal,
A4, A5, Executive or 4"x6".
Press OK.
c Press Stop/Exit.
Acceptable paper and
other print media
2
The print quality can be affected by the type
of paper you use in the machine.
To get the best print quality for the settings
you have chosen, always set the Paper Type
to match the type of paper you load.
You can use plain paper, inkjet paper (coated
paper), glossy paper, transparencies and
envelopes.
We recommend testing various paper types
before buying large quantities.
For best results, use Brother paper.
When you print on inkjet paper (coated
paper), transparencies and glossy paper,
be sure to choose the correct print media
in the printer driver’s Basic tab or the
machine’s Paper Type setting.
(See Paper Type on page 15.)
When you print on Brother Photo paper,
load one extra sheet of the same photo
paper in the paper tray. An extra sheet has
been included in the paper package for
this purpose.
When using transparencies or photo
paper, remove each sheet at once to
prevent smudging or paper jams.
Avoid touching the printed surface of the
paper immediately after printing; the
surface may not be completely dry and
may stain your fingers.
Chapter 2
16
Recommended print media 2
To get the best print quality, we suggest using
the Brother paper in the table.
We recommend using 3M Transparency Film
when you print on transparencies.
Handling and using print
media 2
Store paper in its original packaging and
keep it sealed. Keep the paper flat and
away from moisture, direct sunlight and
heat.
Avoid touching the shiny (coated) side of
the photo paper. Load photo paper with
the shiny side facing down.
Avoid touching either side of the
transparency paper because it absorbs
water and perspiration easily, and this
may cause decreased output quality.
Transparencies designed for laser
printers/copiers may stain your next
document. Use only transparencies
recommended for inkjet printing.
IMPORTANT
DO NOT use the following kinds of paper:
• Damaged, curled, wrinkled, or
irregularly shaped
1 0.08 in. (2 mm) or greater curl may
cause jams to occur.
• Extremely shiny or highly textured
• Paper that cannot be arranged
uniformly when stacked
• Paper made with a short grain
Paper capacity of the output paper
tray cover
2
Up to 50 sheets of Letter, Legal or A4 20 lb
(80 g/m
2
) paper.
Transparencies and photo paper must be
picked up from the output paper tray cover
one page at a time to avoid smudging.
Brother paper
Paper Type Item
Premium Plus Glossy
Photo
Letter BP71GLTR
4" 6" BP71GP20
1
1
Loading paper
17
2
Choosing the right print media 2
Paper type and size for each operation 2
Paper weight, thickness and capacity 2
1
Up to 100 sheets of plain paper 20 lb (80 g/m
2
).
2
BP71 69 lb (260 g/m
2
) paper is especially designed for Brother inkjet machines.
Paper Type Paper Size Usage
Fax Copy Printer
Cut-Sheet Letter 8 1/2 11 in. (215.9 279.4 mm) Yes Yes Yes
A4 8.3 11.7 in. (210 297 mm) Yes Yes Yes
Legal 8 1/2 14 in. (215.9 355.6 mm) Yes Yes Yes
Executive 7 1/4 10 1/2 in. (184 267 mm) – Yes Yes
A5 5.8 8.3 in. (148 210 mm) – Yes Yes
A6 4.1 5.8 in. (105 148 mm) – – Yes
Cards Photo 4 6 in. (10 15 cm) – Yes Yes
Photo 2L 5 7 in. (13 18 cm) – – Yes
Index Card 5 8 in. (127 203 mm) – – Yes
Envelopes C5 Envelope 6.4 9 in. (162 229 mm) – – Yes
DL Envelope 4.3 8.7 in. (110 220 mm) – – Yes
Com-10 4 1/8 9 1/2 in. (105 241 mm) – – Yes
Monarch 3 7/8 7 1/2 in. (98 191 mm) – – Yes
Transparencies Letter 8 1/2 11 in. (215.9 279.4 mm) – Yes Yes
A4 8.3 11.7 in. (210 297 mm) – Yes Yes
Legal 8 1/2 14 in. (215.9 355.6 mm) – Yes Yes
A5 5.8 8.3 in. (148 210 mm) – Yes Yes
Paper Type Weight Thickness No. of
sheets
Cut-Sheet Plain Paper
17 to 32 lb (64 to 120 g/m
2
)
3 to 6 mil (0.08 to 0.15 mm)
100
1
Inkjet Paper
17 to 53 lb (64 to 200 g/m
2
)
3 to 10 mil (0.08 to 0.25 mm) 20
Glossy Paper
Up to 58 lb (Up to 220 g/m
2
)
Up to 10 mil (Up to 0.25 mm)
20
2
Cards Photo
(4" 6")/
(10 15 cm)
Up to 58 lb (Up to 220 g/m
2
)
Up to 10 mil (Up to 0.25 mm)
20
2
Index Card
Up to 32 lb (Up to 120 g/m
2
)
Up to 6 mil (Up to 0.15 mm) 30
Envelopes
20 to 25 lb (80 to 95 g/m
2
)
Up to 20 mil (Up to 0.52 mm) 10
Transparencies – – 10
18
3
How to load
documents
3
You can send a fax, make copies, and scan
from the ADF (automatic document feeder)
and from the scanner glass.
Using the ADF 3
The ADF can hold up to 20 pages and feeds
each sheet individually. Use paper that is
within the sizes and weights shown in the
table. Always fan the pages before placing
them in the ADF.
Document sizes and weights 3
How to load documents 3
IMPORTANT
• DO NOT pull on the document while it is
feeding.
• DO NOT use paper that is curled,
wrinkled, folded, ripped, stapled, paper
clipped, pasted or taped.
• DO NOT use cardboard, newspaper or
fabric.
Make sure documents with ink or correction
fluid are completely dry.
a Unfold the ADF Document Support (1).
b Fan the pages well.
c Adjust the paper guides (1) to fit the
width of your document.
d Place your document, face down, top
edge first in the ADF underneath the
guides until the LCD displays
ADF Ready and you feel it touch the
feed rollers.
IMPORTANT
DO NOT leave a thick document on the
scanner glass. If you do this, the ADF may
jam.
Loading documents 3
Length: 5.8 to 14 in.
(148 to 355.6 mm)
Width: 5.8 to 8.5 in.
(148 to 215.9 mm)
Weight: 17 to 24 lb
(64 to 90 g/m
2
)
1
1
Loading documents
19
3
e After using the ADF, close the ADF
Document Support. Push down on the
upper-left portion of the ADF Document
Support to close it completely.
Using the scanner glass 3
You can use the scanner glass to fax, to copy
or to scan individual pages or pages in a
book.
Document sizes supported 3
How to load documents 3
NOTE
To use the scanner glass, the ADF must
be empty.
a Lift the document cover.
b Using the document guidelines on the
left and top, place the document
face down in the upper left corner of the
scanner glass.
1 document cover
c Close the document cover.
IMPORTANT
If you are scanning a book or thick
document, DO NOT slam the cover down
or press on it.
Length: Up to 11.7 in. (297 mm)
Width: Up to 8.5 in. (215.9 mm)
Weight: Up to 4.4 lb (2 kg)
1
Chapter 3
20
Unscannable area 3
The unscannable area depends on the
settings in the application you are using. This
figure shows the unscannable areas.
1
The unscannable area is 0.04 in. (1 mm) when you
use the ADF.
Usage Document
Size
Top (1)
Bottom (3)
Left (2)
Right (4)
Fax Letter 0.12 in.
(3 mm)
0.16 in.
(4 mm)
Legal
A4
0.12 in.
1
(3 mm)
Copy All paper
sizes
0.12 in.
(3 mm)
0.12 in.
(3 mm)
Scan 0.04 in.
(1 mm)
0.04 in.
(1 mm)
1
3
24
21
4
4
How to send a fax 4
a Do one of the following to load your
document:
Place the document face down in the
ADF. (See Using the ADF
on page 18.)
Load your document face down on
the scanner glass. (See Using the
scanner glass on page 19.)
NOTE
• To send color faxes with multiple pages,
use the ADF.
• If you send a black & white fax from the
ADF while the memory is full, it will be sent
in real time.
• You can use the scanner glass to fax
pages of a book one at a time. The
document can be up to Letter or A4 size.
• Since you can only scan one page at a
time, it is easier to use the ADF if you are
sending a multiple-page document.
b Press (FAX).
c You can change the following
fax-sending settings.
(Basic User’s Guide)
For information about changing the
following fax-sending settings, see
pages 22 to 23.
Glass Scan Size
Color Fax Transmission
Transmission Verification Report
(Setup)
(Advanced User’s Guide)
For more advanced fax-sending
operations and settings
(See Advanced User’s Guide: Sending
a fax.)
Contrast
Fax Resolution
Faxing at the end of a call
Broadcasting
Real Time Transmission
Overseas Mode
Canceling Waiting Jobs
d Enter the fax number using the dial pad,
Speed Dial or Search.
e Press Black Start or Color Start.
Faxing from the ADF 4
The machine starts scanning and
sending the document.
Faxing from the scanner glass 4
If you pressed Black Start, the
machine starts scanning the first
page. Go to step f.
If you pressed Color Start, the
machine starts dialing and sending
the document.
Sending a fax 4
Chapter 4
22
f When the LCD asks you Next Page?,
do one of the following:
To send a single page, press 2 to
choose No(Dial) (or press
Black Start again).
The machine starts sending the
document.
To send more than one page, press
1 to choose Yes and go to step g.
g Place the next page on the scanner
glass.
Press OK.
The machine starts scanning the page.
(Repeat steps f and g for each
additional page.)
h After all the pages have been scanned,
press 2 or Black Start to start.
Stop faxing 4
To stop faxing, press Stop/Exit.
Setting scanner glass size for
faxing 4
When documents are A4 size, you need to
set the Scan Size to A4. If you do not, the
bottom portion of the faxes will be missing.
a Load your document.
b Press (FAX).
c Press Menu, 3, 2, 0.
d Press a or b to choose Letter or A4.
Press OK.
e Press Stop/Exit.
f Enter the fax number.
g Press Black Start or Color Start.
NOTE
This setting is only available for sending
documents from the scanner glass.
Color fax transmission 4
Your machine can send a color fax to
machines that support this feature.
Color faxes cannot be stored in the machine’s
memory. When you send a color fax, the
machine will send it in real time (even if
Real Time TX is set to Off).
Canceling a fax in progress 4
If you want to cancel a fax while the machine
is scanning, dialing or sending, press
Stop/Exit.
Sending a fax
23
4
Transmission Verification
Report 4
You can use the Transmission Verification
Report as proof that you sent a fax. This
report lists the sender’s name or fax number,
the time and date of the transmission,
duration of the transmission, the number of
pages sent, and whether or not the
transmission was successful.
There are several settings available for the
Transmission Verification Report:
On: Prints a report after every fax you
send.
On+Image: Prints a report after every fax
you send. A portion of the fax’s first page
appears on the report.
Off: Prints a report if your fax is
unsuccessful due to a transmission error.
The report will also print if you send a color
fax that the receiving machine prints in
black & white. Off is the default setting.
Off+Image: Prints a report if your fax is
unsuccessful due to a transmission error.
The report will also print if you send a color
fax that the receiving machine prints in
black & white.
A portion of the fax’s first page appears on
the report.
a Press Menu, 3, 3, 1.
b Press a or b to choose Off+Image, On,
On+Image or Off.
Press OK.
c Press Stop/Exit.
NOTE
• If you choose On+Image or Off+Image
the image will only appear on the
Transmission Verification Report if Real
Time Transmission is set to Off. The
image will not appear on the report when
you send a color fax.
(See Advanced User’s Guide: Real Time
Transmission.)
• If your transmission is successful, OK will
appear next to RESULT on the
Transmission Verification Report. If the
transmission is not successful, NG will
appear next to RESULT.
24
5
Receive Modes 5
Choose the correct Receive Mode 5
The correct Receive Mode is determined by the external devices and telephone subscriber
services (Voice Mail, Distinctive Ring, etc.) you will be using on the same line as the Brother
machine.
Receiving a fax 5
Will you be using a Distinctive Ring number for receiving faxes?
Brother uses the term “Distinctive Ring” but different telephone companies may have other names for this
service, such as Custom Ringing, RingMaster, Personalized Ring, Teen Ring, Ident-A-Ring, Ident-A-Call,
Data Ident-A-Call, Smart Ring and SimpleBiz Fax & Alternate Number Ringing. (See Distinctive Ring
on page 30 for instructions on setting up your machine using this feature.)
Will you be using Voice Mail on the same telephone line as your Brother machine?
If you have Voice Mail on the same telephone line as your Brother machine, there is a strong possibility
that Voice Mail and the Brother machine will conflict with each other when receiving incoming calls.
(See Voice Mail on page 29 for instructions on setting up your machine using this service.)
Will you be using a Telephone Answering Device on the same telephone line as your Brother
machine?
Your external telephone answering device (TAD) will automatically answer every call. Voice messages are
stored on the external TAD and fax messages are printed. Choose External TAD as your Receive Mode.
(See Connecting an external TAD (telephone answering device) on page 33.)
Will you be using your Brother machine on a dedicated fax line?
Your machine automatically answers every call as a fax. Choose Fax Only as your Receive Mode.
(See Fax Only on page 26.)
Will you be using your Brother machine on the same line as your telephone?
Do you want to receive voice calls and faxes automatically?
Use Fax/Tel mode when the Brother machine will share the line with your telephone. (See Fax/Tel
on page 26.)
Important Note: You cannot receive voice messages on either Voice Mail or an answering machine
with Fax/Tel mode.
Do you expect to receive very few faxes?
Choose Manual as your Receive Mode. You control the telephone line and must answer every call
yourself. (See Manual on page 26.)
Receiving a fax
25
5
To set the Receive Mode, follow the instructions:
a Press (FAX).
b Press Menu, 3, 1, 1.
NOTE
If you cannot change the Receive Mode, make sure the Distinctive Ring feature is set to Off.
(See Turning off Distinctive Ring on page 31.)
c Press a or b to choose Fax Only, Fax/Tel, External TAD or Manual.
Press OK.
d Press Stop/Exit.
Chapter 5
26
Using Receive Modes 5
Some Receive Modes answer automatically
(Fax Only and Fax/Tel). You may want to
change the Ring Delay before using these
modes. (See Ring Delay on page 27.)
Fax Only 5
Fax Only mode will automatically answer
every call as a fax call.
Fax/Tel 5
Fax/Tel mode helps you manage incoming
calls by recognizing whether they are fax or
voice calls and handling them in one of the
following ways:
Faxes will be automatically received.
Voice calls will start the F/T Ring to tell you
to pick up the line. The F/T Ring is a fast
pseudo/double-ring made by your
machine.
If you use Fax/Tel mode, see F/T Ring Time
(Fax/Tel mode only) on page 27 and Ring
Delay on page 27.
Manual 5
Manual mode turns off all automatic
answering functions unless you are using the
Distinctive Ring feature.
To receive a fax in Manual mode, lift the
handset of the external telephone or press
Hook. When you hear fax tones (short
repeating beeps), press Black Start or
Color Start, and then press 2 to choose
Receive. You can also use the Easy
Receive feature to receive faxes by lifting a
handset on the same line as the machine.
(See Easy Receive on page 28.)
External TAD 5
External TAD mode lets an external
answering device manage your incoming
calls. Incoming calls will be handled in one of
the following ways:
Faxes will be automatically received.
Voice callers can record a message on the
external TAD.
To connect your External TAD, see
Connecting an external TAD (telephone
answering device) on page 33.
Receiving a fax
27
5
Receive Mode settings 5
Ring Delay 5
The Ring Delay sets the number of times the
machine rings before it answers in Fax Only
or Fax/Tel mode. If you have external or
extension telephones on the same line as the
machine, keep the Ring Delay setting of
4 rings.
(See Using external and extension
telephones on page 36 and Easy Receive
on page 28.)
a Press (FAX).
b Press Menu, 3, 1, 2.
c Press a or b to choose how many times
you want the machine to ring before it
answers (0, 1, 2, 3 or 4).
Press OK.
If you choose 00, the machine will
answer immediately and the line will not
ring at all.
d Press Stop/Exit.
F/T Ring Time
(Fax/Tel mode only) 5
When somebody calls your machine, you and
your caller will hear the normal telephone
ring. The number of rings is set by the ring
delay setting.
If the call is a fax, then your machine will
receive it; however, if it is a voice call, the
machine will sound the F/T Ring (a fast
pseudo/double-ring) for the time you have set
in the F/T Ring Time setting. If you hear the
F/T Ring, it means that you have a voice
caller on the line.
Because the F/T Ring is made by the
machine, extension and external telephones
will not ring; however, you can still answer the
call on any telephone by using a remote code.
(For more information, see Using remote
codes on page 36.)
a Press (FAX).
b Press Menu, 3, 1, 3.
c Press a or b to choose how long the
machine will ring to alert you that you
have a voice call (20, 30, 40 or
70 seconds).
Press OK.
d Press Stop/Exit.
NOTE
Even if the caller hangs up during the
pseudo/double-ringing, the machine will
continue to ring for the set time.
Chapter 5
28
Easy Receive 5
If Easy Receive is On: 5
The machine can receive a fax automatically,
even if you answer the call. When you see
Receiving on the LCD or hear a click on the
phone line through the handset you are
using, just replace the handset. Your
machine will do the rest.
If Easy Receive is Off: 5
If you are at the machine and answered a call
first by lifting the external handset, press
Black Start or Color Start, and then press 2
to receive.
If you answered at an extension telephone,
press l 51. (See Using external and
extension telephones on page 36.)
NOTE
• If this feature is set to On, but your
machine does not connect a fax call when
you lift an extension or external telephone,
press the Fax Receive Code, l 51.
• If you send faxes from a computer on the
same telephone line and the machine
intercepts them, set Easy Receive to Off.
a Press (FAX).
b Press Menu, 3, 1, 4.
c Press a or b to choose On (or Off).
Press OK.
d Press Stop/Exit.
29
6
6
Telephone services 6
Your machine supports the Caller ID and
Distinctive Ring subscriber telephone
services that some telephone companies
offer.
Features like Voice Mail, Call Waiting, Call
Waiting/Caller ID, RingMaster, answering
services, alarm systems or other custom
features on one telephone line may create
problems with the operation of your machine.
If you have Voice Mail on your telephone line,
read the following carefully.
Voice Mail 6
If you have Voice Mail on the same telephone
line as your Brother machine, Voice Mail and
the Brother machine will conflict with each
other when receiving incoming calls.
For example, if your Voice Mail is set to
answer after 4 rings and your Brother
machine is set to answer after 2 rings, then
your Brother machine will answer first. This
will prevent callers from being able to leave a
message in your Voice Mail.
Similarly, if your Brother machine is set to
answer after 4 rings and your Voice Mail is set
to answer after 2 rings, then your Voice Mail
will answer first. This will prevent your Brother
machine from being able to receive an
incoming fax, since Voice Mail cannot
transfer the incoming fax back to the Brother
machine.
To avoid conflicts between your Brother
machine and your Voice Mail service, do one
of the following:
Get the Distinctive Ring service from your
telephone company. Distinctive Ring is a
feature of your Brother machine that allows a
person with one line to receive fax and voice
calls through two different phone numbers on
that one line.
Brother uses the term “Distinctive Ring,” but
telephone companies market the service
under a variety of names, such as Custom
Ringing, Personalized Ring, Smart Ring,
RingMaster, Ident-A-Ring, Ident-A-Call, Data
Ident-A-Call, Teen Ring, and SimpleBiz Fax
& Alternate Number Ringing. This service
establishes a second telephone number on
the same line as your existing telephone
number, and each number has its own ring
pattern. Typically, the original number rings
with the standard ring pattern and is used for
receiving voice calls, and the second number
rings with a different ring pattern and is used
for receiving faxes. (See Distinctive Ring
on page 30.)
OR
Set your Brother machine’s Receive Mode to
Manual. Manual mode requires that you
answer every incoming call if you want to be
able to receive a fax. If the incoming call is a
telephone call, then complete the call as you
normally would. If you hear fax-sending
tones, you must transfer the call to the
Brother machine. (See Using external and
extension telephones on page 36.)
Unanswered fax and voice calls will go to
your Voice Mail. (To set the machine in
Manual mode, see Choose the correct
Receive Mode on page 24.)
Telephone services and external
devices
6
Chapter 6
30
Distinctive Ring 6
Distinctive Ring is a function of your Brother
machine that allows a person with one line to
receive fax and voice calls through two
different phone numbers on that one line.
Brother uses the term “Distinctive Ring,” but
telephone companies market the service
under a variety of names, such as Smart
Ring, Ring Master or Ident-a-Ring. This
service establishes a second telephone
number on the same line as your existing
telephone number, and each number has its
own ring pattern. Typically, the original
number rings with the standard ring pattern
and is used for receiving voice calls, and the
second number rings with a different ring
pattern and is used for receiving faxes.
NOTE
• You must pay for your telephone
company's Distinctive Ring service before
you program the machine to work with it.
• Please call your telephone company for
availability and rates.
What does your telephone company's
“Distinctive Ring” do?
6
Your telephone company's Distinctive Ring
service allows you to have more than one
number on the same telephone line. If you
need more than one telephone number, it
is cheaper than paying for an extra line.
Each telephone number has its own
distinctive ring pattern, so you will know
which telephone number is ringing. This is
one way you can have a separate telephone
number for your machine.
What does Brother's “Distinctive
Ring” do?
6
The Brother machine has a Distinctive Ring
feature that allows you to use your machine to
take full advantage of the telephone
company's Distinctive Ring service. The new
telephone number on your line can just
receive faxes.
Do you have Voice Mail? 6
If you have Voice Mail on the telephone line
that you will install your new machine on,
there is a strong possibility that Voice Mail
and the machine will conflict with each other
while receiving incoming calls. However, the
Distinctive Ring feature allows you to use
more than one number on your line, so
both Voice Mail and the machine can work
together without any problems. If each one
has a separate telephone number, neither will
interfere with the other's operations.
If you decide to get Distinctive Ring service
from the telephone company, you will need to
follow the directions in Registering the
Distinctive Ring pattern to register the new
Distinctive Ring pattern they give you. This is
so your machine can recognize its incoming
calls.
NOTE
You can change or cancel the Distinctive
Ring pattern at any time. You can switch it
off temporarily, and turn it back on later.
When you get a new fax number, make
sure you reset this feature.
Before you choose the ring pattern to
register
6
You can only register one Distinctive Ring
pattern with the machine. Some ring patterns
cannot be registered. The ring patterns in the
table are supported by your Brother machine.
Register the one your telephone company
gives you.
Ring
Pattern
Rings
1 short-short or
long-long
2 short-long-short
3 short-short-long
4 very long
(normal pattern)
Telephone services and external devices
31
6
NOTE
Ring Pattern #1 is often called Short-Short
and is the most commonly used.
If the ring pattern you received is not on
this chart, call your telephone company
and ask for one that is shown.
The machine will only answer calls to its
registered number.
The first two rings are silent on the
machine. This is because the machine
must “listen” to the ring pattern to compare
it to the pattern that was registered. Other
telephones on the same line will ring.
If you program the machine correctly, it
will recognize the registered ring pattern of
the “fax number” within 2 ring patterns and
then answer with fax tones. When the
“voice number” is called, the machine will
not answer.
Registering the Distinctive Ring
pattern
6
Very Important!
After you have set the Distinctive Ring feature
to On, your Distinctive Ring number will
receive faxes automatically. You will see D/R
when you press FAX and Manual as the
Receive Mode setting. You cannot change
the Receive Mode from D/R (Manual) to
another Receive Mode while Distinctive Ring
is set to On. This ensures the Brother
machine will only answer the Distinctive Ring
number and will not interfere when your main
telephone number is called.
a Press Menu, 3, 0, 2.
b Press a or b to choose Set.
Press OK.
c Press a or b to choose the stored ring
pattern you want to use.
Press OK.
(You hear each pattern as you scroll
through the four patterns. Make sure
you choose the pattern that the
telephone company gave you.)
d Press Stop/Exit.
Distinctive Ring is now set to On.
Turning off Distinctive Ring 6
a Press Menu, 3, 0, 2.
b Press a or b to choose Off.
Press OK.
c Press Stop/Exit.
NOTE
If you turn off Distinctive Ring, the
machine will be set to Manual mode. You
will need to set the Receive Mode again.
(See Choose the correct Receive Mode
on page 24.)
Chapter 6
32
Voice over Internet Protocol
(VoIP) 6
VoIP is a type of phone system that uses an
Internet connection instead of a traditional
telephone line. Telephone providers
frequently bundle VoIP together with Internet
and cable services.
Your machine may not work with some VoIP
systems. If you want to use your machine to
send and receive faxes on a VoIP system,
make sure that one end of your telephone
cord is connected to the jack labeled LINE on
your machine. The other end of the telephone
cord may be connected to a modem,
interface box, phone adapter, splitter, or other
such device.
If you have questions about how to
connect your machine to the VoIP
system, call your VoIP provider.
After you have connected your machine to
the VoIP system, press Hook to verify that
the machine has a dial tone. If the machine
does not have a dial tone, call your VoIP
provider.
If you are having problems sending or
receiving faxes over a VoIP system, we
recommend changing the machine’s modem
speed to the Basic(for VoIP) setting
(see Telephone line interference / VoIP
on page 87).
Telephone services and external devices
33
6
Connecting an external
TAD (telephone
answering device)
6
You may choose to connect an external
answering device. However, when you have
an external TAD on the same telephone line
as the machine, the TAD answers all calls
and the machine “listens” for fax-calling
(CNG) tones. If it hears them, the machine
takes over the call and receives the fax. If it
does not hear CNG tones, the machine lets
the TAD continue playing your outgoing
message so your caller can leave you a voice
message.
The TAD must answer within four rings (the
recommended setting is two rings). The
machine cannot hear CNG tones until the
TAD has answered the call, and with four
rings, there are only 8 to 10 seconds of CNG
tones left for the fax “handshake.” Make sure
you carefully follow the instructions in this
guide for recording your outgoing message.
We do not recommend using the toll saver
feature on your external answering machine if
it exceeds five rings.
NOTE
• If you do not receive all your faxes,
shorten the Ring Delay setting on your
external TAD.
• If you subscribe to your telephone
company's Distinctive Ring service:
You may connect an external TAD to a
separate wall jack only if you subscribe to
your telephone company's Distinctive
Ring service, have registered the
distinctive ring pattern on your machine,
and use that number as a fax number. The
recommended setting is at least four rings
on the external TAD when you have the
telephone company's Distinctive Ring
service. You cannot use the Toll Saver
setting.
• If You do not subscribe to the
Distinctive Ring service:
You must plug your TAD into the EXT.
jack of your machine. If your TAD is
plugged into a wall jack, both your
machine and the TAD will try to control the
telephone line. (See the illustration.)
• Before you connect the external TAD,
remove the protective cap (2) from the
EXT. jack on the machine.
1TAD
2 Protective Cap
When the TAD answers a call, the LCD
displays Telephone.
IMPORTANT
DO NOT connect a TAD elsewhere on the
same telephone line.
1
1
2
Chapter 6
34
Connections 6
The external TAD must be plugged into the
jack labeled EXT on the machine. Your
machine cannot work correctly if you plug the
TAD into a wall jack (unless you are using
Distinctive Ring).
a Place both hands under the plastic tabs
on both sides of the machine to lift the
scanner cover into the open position.
b Plug the telephone line cord from the
telephone wall jack into the jack labeled
LINE.
c Remove the protective cap (1) from the
jack labeled EXT., and then plug the
telephone line cord from the external
TAD into the EXT. jack. (Make sure this
cord is connected to the TAD's
telephone line jack, and not its handset
jack.)
d Carefully guide the telephone line cord
into the cable channel and out the back
of the machine.
e Lift the scanner cover to release the
lock. Gently push the scanner cover
support down and close the scanner
cover using both hands.
f Set your external TAD to answer within
four rings. (The machine's Ring Delay
setting does not apply.)
g Record the outgoing message on your
external TAD.
h Set the TAD to answer calls.
i Set the Receive Mode to
External TAD. (See Choose the
correct Receive Mode on page 24.)
Recording an outgoing
message (OGM) on the
external TAD 6
Timing is important in recording this
message. The way you record this message
will affect both manual and automatic fax
reception.
a Record 5 seconds of silence at the
beginning of your message. (This allows
your machine time to listen for the fax
CNG tones of automatic transmissions
before they stop.)
b Limit your speaking to 20 seconds.
c End your 20-second message by giving
your Fax Receive Code for people
sending manual faxes. For example:
“After the beep, leave a message or
send a fax by pressing l 51 and Start.”
NOTE
We recommend beginning your OGM with
an initial 5-second silence because the
machine cannot hear fax tones over a
resonant or loud voice. You may try
omitting this pause, but if your machine
has trouble receiving, then you must
re-record the OGM to include it.
1
Telephone services and external devices
35
6
Multi-line connections (PBX) 6
We suggest you ask the company who
installed your PBX to connect your machine.
If you have a multi-line system, we suggest
you ask the installer to connect the machine
to the last line on the system. This prevents
the machine being activated each time the
system receives telephone calls. If all
incoming calls will be answered by a
switchboard operator, we recommend that
you set the Receive Mode to Manual.
We cannot guarantee that your machine will
operate correctly under all circumstances
when connected to a PBX. Any difficulties
with sending or receiving faxes should be
reported first to the company who handles
your PBX.
External and extension
telephones
6
Connecting an external
telephone 6
You can connect a separate telephone (2) to
your machine as shown in the diagram.
Before you connect the external telephone,
remove the protective cap (3) from the EXT.
jack.
Connect the telephone line cord to the jack
labeled EXT inside the machine.
Carefully guide the telephone line cord into
the cable channel and out the back of the
machine.
1 Extension telephone
2 External telephone
3 Protective cap
2
1
3
Chapter 6
36
Using external and extension
telephones 6
Using extension telephones
If you answer a fax call at an extension
telephone, you can make your machine
receive the fax by pressing the Fax Receive
Code l 51.
If the machine answers a voice call and
pseudo/double-rings for you to take over, you
can take the call at an extension telephone by
pressing the Telephone Answer Code #51.
(See F/T Ring Time (Fax/Tel mode only)
on page 27.)
Using an external telephone
(connected to the EXT. jack of the
machine)
If you answer a fax call at the external
telephone connected to the EXT. jack of the
machine, you can make the machine receive
the fax by pressing Black Start or
Color Start and 2 to choose Receive.
You can also use the Fax Receive Code
l 51.
If the machine answers a voice call and
pseudo/double-rings for you to take over, you
can take the call at the external telephone by
pressing Hook.
If you answer a call and no one is on
the line:
6
Assume you are receiving a manual fax.
Press l 51 and wait for the chirp or until the
LCD displays Receiving, and then hang up.
NOTE
You can also use the Easy Receive
feature to make your machine
automatically take the call. (See Easy
Receive on page 28.)
Using a non-Brother cordless
external telephone 6
If your non-Brother cordless telephone is
connected to the EXT. jack of the machine
and you typically carry the cordless handset
elsewhere, it is easier to answer calls during
the Ring Delay.
If you let the machine answer first, you will
have to go to the machine so you can press
Hook to send the call to the cordless handset.
Using remote codes 6
Fax Receive Code 6
If you answer a fax call on an extension
telephone, you can tell your machine to
receive it by dialing the Fax Receive Code
l 51. Wait for the chirping sounds and then
replace the handset. (See Easy Receive
on page 28.)
If you answer a fax call at the external
telephone connected to the EXT. jack of the
machine, you can make the machine receive
the fax by pressing Black Start or
Color Start and 2 to choose Receive.
Telephone Answer Code 6
If you receive a voice call and the machine is
in Fax/Tel mode, it will start to sound the F/T
(pseudo/double) ring after the initial ring
delay. If you pick up the call on an extension
telephone, you can turn the F/T Ring off by
pressing #51 (make sure you press this
between the rings).
If the machine answers a voice call and
pseudo/double-rings for you to take over, you
can take the call at the external telephone
connected to the EXT. jack of the machine by
pressing Hook.
Telephone services and external devices
37
6
Changing the remote codes 6
The preset Fax Receive Code is l 51. The
preset Telephone Answer Code is #51. If
you want to, you can replace them with your
own codes.
a Press (FAX).
b Press Menu, 3, 1, 5.
c Press a or b to choose On (or Off).
Press OK.
d Enter the new Fax Receive Code.
Press OK.
e Enter the new Telephone Answer Code.
Press OK.
f Press Stop/Exit.
NOTE
• If you are always disconnected when
accessing your external TAD remotely, try
changing the Fax Receive Code and
Telephone Answer Code to another
three-digit code (such as ### and 999).
• Remote Codes might not work with some
telephone systems.
38
7
How to dial 7
Manual dialing 7
a Load your document.
b Press (FAX).
c Press all of the digits of the fax number.
d Press Black Start or Color Start.
Speed Dialing 7
a Load your document.
b Press (Address Book).
c Press a or b to choose Search.
Press OK.
d Do one of the following:
To search numerically, press a or b
to choose the number, and then
press OK.
To search alphabetically, enter the
first letter of the name using the dial
pad, then press d or c to choose the
name, and then press OK.
e Press Black Start or Color Start.
The machine scans and sends the fax.
Fax Redial 7
If you are sending a fax manually and the line
is busy, press Redial/Pause, and then press
Black Start or Color Start to try again. If you
want to make a second call to the last number
dialed, you can save time by pressing
Redial/Pause and Black Start or
Color Start.
Redial/Pause only works if you dialed from
the control panel.
If you are sending a fax automatically and the
line is busy, the machine will automatically
redial one time after five minutes.
NOTE
In Real Time Transmission the automatic
redial feature does not work when you are
using the scanner glass.
Dialing and storing numbers 7
Dialing and storing numbers
39
7
Storing numbers 7
You can set up your machine to do the
following types of easy dialing: Speed Dial
and Groups for broadcasting faxes.
(See Advanced User’s Guide: Setting up
Groups for Broadcasting and Broadcasting
(Black & White only).)
NOTE
If you lose electrical power, the Speed Dial
numbers that are in the memory will not be
lost.
Storing a pause 7
Press Redial/Pause to put a 3.5-second
pause between numbers. If you are dialing
overseas, you can press Redial/Pause as
many times as needed to increase the length
of the pause.
Storing Speed Dial numbers 7
You can store up to 40 two-digit Speed Dial
numbers, each with its own name. When you
dial, you will only have to press a few keys
(for example: (Address Book), OK, #, the
two-digit number, and Black Start or
Color Start).
a Press (Address Book) and a or b to
choose Set Speed Dial.
Press OK.
b Use the dial pad to enter a two-digit
Speed Dial number (01-40).
Press OK.
c Enter the fax or telephone number
(up to 20 digits).
Press OK.
d Do one of the following:
Enter the name (up to 16 characters)
using the dial pad.
Press OK. (For help entering letters,
see Entering Text on page 104.)
To store the number without a name,
press OK.
e Do one of the following:
To store another Speed Dial
number, go to step b.
If you are finished storing numbers,
press Stop/Exit.
Chapter 7
40
Changing and deleting
Speed Dial numbers 7
If you try to store a Speed Dial number where
a number has already been stored, the LCD
displays the name or number that has been
stored there, and will ask you to do one of the
following:
#05:MIKE
1.Change 2.Exit
Press 1 to change or delete the stored
number.
Press 2 to exit without making a change.
If you choose 1, you will be able to change the
stored number and name, or enter a new one.
You can delete the Speed Dial number by
deleting the fax number.
Follow the instructions below:
a Do one of the following:
To change the stored number, press
d or c to position the cursor under
the digit you want to change, and
then press Clear. Reenter the
number.
Press OK. Go to step b.
To delete the Speed Dial number,
press Clear to delete each digit of
the fax number.
Press OK. Go to step c.
b Enter a new name if needed. Press OK.
NOTE
To change a character, press d or c to
position the cursor under the character
you want to change, then press Clear.
Re-enter the character.
(For help entering letters, see Entering
Text on page 104.)
c If you are finished making changes,
press Stop/Exit.
41
8
8
How to copy 8
a Do one of the following to load your
document:
Place the document face down in the
ADF.
(See Using the ADF on page 18.)
Place the document face down on
the scanner glass.
(See Using the scanner glass
on page 19.)
b Press (COPY).
The LCD displays the default copy
settings:
1Copy Ratio
2 Quality
3 Number of Copies
Use the dial pad to enter the number of
copies.
NOTE
The default setting is FAX mode. You can
change the amount of time that the
machine stays in COPY mode after the
last copy operation.
(See Advanced User’s Guide: Mode
Timer.)
c If you want more than one copy, enter
the number (up to 99).
d Press Black Start or Color Start.
Stop copying 8
To stop copying, press Stop/Exit.
Making copies 8
123
Chapter 8
42
Copy options 8
When you want to quickly change the copy
settings temporarily for the next copy, use the
Copy Options key.
The machine returns to its default settings
one minute after it finishes copying, or if the
mode timer returns the machine to FAX
mode.
(See Advanced User’s Guide: Mode Timer.)
(Basic User’s Guide)
For information about changing the following
copy settings, see page 42.
Paper Type
Paper Size
(Advanced User’s Guide)
For information about changing the following
copy settings, see Advanced User’s Guide:
Copy options.
Quality
Enlarge/Reduce
Page Layout
2in1(ID)
Stack/Sort
Density
Remove Bkg. Clr
NOTE
If you want to sort copies, use the ADF.
Paper Type 8
To get the best print quality if you are copying
on special paper, set the machine for the type
of paper you are using.
a Load your document.
b Press (COPY).
c Enter the number of copies you want.
d Press Copy Options and a or b to
choose Paper Type.
Press OK.
e Press a or b to choose Plain Paper,
Inkjet Paper, Brother BP71,
Other Glossy or Transparency.
Press OK.
f If you do not want to change any other
settings, press Black Start or
Color Start.
Paper Size 8
If you are copying on paper other than Letter
size, you must change the Paper Size setting.
You can copy only on Letter, Legal, A4, A5,
Executive or Photo (4" 6")/(10 15 cm)
paper.
a Load your document.
b Press (COPY).
c Enter the number of copies you want.
d Press Copy Options and a or b to
choose Paper Size.
Press OK.
e Press a or b to choose Letter, Legal,
A4, A5, Executive or 4"(W)x6"(H).
Press OK.
f If you do not want to change any other
settings, press Black Start or
Color Start.
43
9
9
Printing a document 9
The machine can receive and print data from
your computer. To print from a computer, you
must install the printer driver.
For more information, see Software and
Network User’s Guide: Print.
a Install the Brother printer driver from the
CD-ROM. (See Quick Setup Guide.)
b From your application, choose the Print
command in the application you are
using.
c Choose the name of your machine in the
Print dialog box and click Properties or
Preferences, depending on the
application you are using.
d Choose the settings you want to change
in the Properties dialog box.
Commonly used settings include:
Media Type
Print Quality
Paper Size
Orientation
Color / Grayscale
Ink Save Mode
Scaling
2-sided / Booklet
e Click OK.
f Click Print (or OK, depending on the
application you are using) to begin
printing.
How to print from a computer 9
44
10
Before scanning 10
To use the machine as a scanner, install a scanner driver.
Install the scanner drivers from the CD-ROM. (See Quick Setup Guide: Install MFL-Pro Suite.)
Scanning a document as a PDF file using
ControlCenter4 (Windows
®
) 10
For more information, see Software and Network User’s Guide: Scan Using ControlCenter4
Advanced Mode (Windows.
®
).
NOTE
The screens on your PC may vary depending on your model.
ControlCenter4 is a software utility that lets you access the applications you use most often. Using
ControlCenter4 eliminates the need to manually launch specific applications.
a Load your document. (See How to load documents on page 18.)
b (Windows
®
XP, Windows Vista
®
and Windows
®
7)
Open ControlCenter4 by clicking (Start)/All Programs/Brother/MFC-XXXX (where
XXXX is your model name)/ControlCenter4. The ControlCenter4 application will open.
(Windows
®
8)
Click (Brother Utilities), and then click the drop-down list and select your model name
(if not already selected). Click SCAN in the left navigation bar, and then click
ControlCenter4. The ControlCenter4 application will open.
How to scan to a computer 10
How to scan to a computer
45
10
c If the ControlCenter4 Mode screen appears, choose the Advanced Mode, and then click
OK.
d Make sure the machine you want to use is selected from the Model drop-down list.
Chapter 10
46
e Set the scanning configuration.
Click Configuration, and then select Button settings, Scan and File.
The configuration dialog box appears. You can change the default settings.
1 Choose PDF (*.pdf) from the File Type drop-down list.
2 You can enter the file name you want to use for the document.
3 You can save the file to the default folder, or choose your preferred folder by clicking the
(Browse) button.
4 You can choose a scanning resolution from the Resolution drop-down list.
5 You can choose the document size from the Document Size drop-down list.
f Click OK.
1
2
4
5
3
How to scan to a computer
47
10
g Click the Scan tab.
h Click File.
i Click Scan.
The machine starts the scanning process. The folder where the scanned data is saved will
open automatically.
Chapter 10
48
How to change the machine’s SCAN mode
settings for PDF scanning using ControlCenter4
(Windows
®
) 10
Use ControlCenter4 to change your machine’s SCAN mode settings.
a (Windows
®
XP, Windows Vista
®
and Windows
®
7)
Open ControlCenter4 by clicking (Start)/All Programs/Brother/MFC-XXXX (where
XXXX is your model name)/ControlCenter4. The ControlCenter4 application will open.
(Windows
®
8)
Click (Brother Utilities), and then click the drop-down list and select your model name
(if not already selected). Click SCAN in the left navigation bar, and then click
ControlCenter4. The ControlCenter4 application will open.
b Make sure the machine you want to use is selected from the Model drop-down list.
c Click the Device Settings tab.
d Click Device Scan Settings.
How to scan to a computer
49
10
e Click the File tab. You can change the default settings.
1 Choose PDF (*.pdf) from the File Type drop-down list.
2 You can enter the file name you want to use for the document.
3 You can save the file to the default folder, or choose your preferred folder by clicking the
(Browse) button.
4 You can choose a scanning resolution from the Resolution drop-down list.
5 You can choose the document size from the Document Size drop-down list.
f Click OK.
1
2
4
5
3
Chapter 10
50
How to scan a document as a PDF file using the
control panel (Windows
®
and Macintosh) 10
a Load your document. (See How to load documents on page 18.)
b Press (SCAN).
c Press a or b to choose Scan to File.
Press OK.
d Do one of the following:
If you want to use the default settings, go to step g.
If you want to change the default settings, go to step e.
e Press a or b to choose On.
Press OK.
f Choose the settings for Scan Type, Resolution, File Type, Scan Size and
Remove Bkg. Clr as needed.
Press OK.
g Press Black Start or Color Start.
The machine starts the scanning process.
NOTE
The following scan modes are available:
• Scan to E-mail
• Scan to Image
• Scan to OCR
• Scan to File
51
A
A
Replacing the ink
cartridges
A
Your machine is equipped with an ink dot
counter. The ink dot counter monitors the
level of ink in each of the four cartridges.
When the machine detects an ink cartridge is
running out of ink, the machine displays a
message.
The LCD displays which ink cartridge is low or
needs replacing. Be sure to follow the LCD
prompts to replace the ink cartridges in the
correct order.
Even though the machine tells you to replace
an ink cartridge, there will be a small amount
of ink left in the ink cartridge. It is necessary
to keep some ink in the ink cartridge to
prevent air from drying out and damaging the
print head assembly.
CAUTION
If ink gets in your eyes, wash it out with
water at once and call a doctor if you are
concerned.
IMPORTANT
Brother strongly recommends that you do
not refill the ink cartridges provided with
your machine. We also strongly
recommend that you continue to use only
Genuine Brother Brand replacement ink
cartridges. Use or attempted use of
potentially incompatible ink and/or
cartridges in the Brother machine may
cause damage to the machine and/or may
result in unsatisfactory print quality. Our
warranty coverage does not apply to any
problem that is caused by the use of
unauthorized third-party ink and/or
cartridges. To protect your investment and
obtain premium performance from the
Brother machine, we strongly recommend
the use of Genuine Brother Supplies.
a Open the ink cartridge cover (1).
If an ink cartridge has reached the end
of its life, the LCD displays
B&W Print Only or Cannot Print.
Routine maintenance A
1
52
b Press the lock release lever (1) as
shown to release the cartridge color
indicated on the LCD. Remove the
cartridge from the machine.
c Open the new ink cartridge bag for the
color indicated on the LCD, and then
take out the ink cartridge.
d Turn the green release lever on the
orange protective packing (1)
counterclockwise until it releases the
vacuum seal. Then remove the orange
protective packing as shown.
IMPORTANT
• DO NOT shake the ink cartridges. If ink
stains your skin or clothing, wash with
soap or detergent at once.
• DO NOT touch the cartridge in the area
indicated (2); this can prevent the
machine from detecting the cartridge.
1
1
2
1
2
Routine maintenance
53
A
e Each color has its own correct position.
Insert the ink cartridge in the direction of
the arrow on the label.
f Gently push the back of the ink
cartridge—marked PUSH—until it
latches, and then close the ink cartridge
cover.
g The machine will automatically reset the
ink dot counter.
NOTE
• If you replaced an ink cartridge, for
example Black, the LCD may ask you to
verify that it is a brand new one (for
example, Did You Change Blck?).
For each new cartridge you installed,
press 1 (Yes) to reset the ink dot counter
for that color. If the ink cartridge you
installed is not a brand new one, be sure
to press 2 (No).
• If the LCD displays No Ink Cartridge
or Cannot Detect after you install the
ink cartridge, check that the ink cartridge
is installed correctly. Remove the ink
cartridge and reinstall it slowly and firmly
until it latches.
IMPORTANT
• DO NOT take out ink cartridges if you do
not need to replace them. If you do so, it
may reduce the ink quantity and the
machine will not know the quantity of ink
left in the cartridge.
• DO NOT touch the cartridge insertion
slots. If you do so, the ink may stain your
skin.
• If you mix the colors by installing an ink
cartridge in the wrong position, the LCD
displays Wrong Ink Color. Check
which ink cartridges are not matched by
color to their ink cartridge positions and
move them to their correct positions.
• Once you open an ink cartridge, install it in
the machine and use it up within six
months of installation. Use unopened ink
cartridges by the expiration date written on
the cartridge package.
• DO NOT dismantle or tamper with the ink
cartridge; this can cause the ink to leak out
of the cartridge.
54
Cleaning and checking
the machine
A
Cleaning the scanner A
a Unplug the machine from the AC power
outlet.
b Lift the document cover (1). Clean the
scanner glass (2) and the white
plastic (3) with a soft lint-free cloth
moistened with a non-flammable glass
cleaner.
c In the ADF unit, clean the white bar (1)
and the glass strip (2) with a lint-free
cloth moistened with a non-flammable
glass cleaner.
NOTE
In addition to cleaning the scanner glass
and glass strip with a non-flammable glass
cleaner, run your fingertip over the glass
to see if you can feel anything on it. If you
feel dirt or debris, clean the glass again,
concentrating on that area. You may need
to repeat the cleaning process three or
four times. To test, make a copy after each
cleaning attempt.
2
1
3
i
When there is a
spot of dirt or
correction fluid
on the glass strip,
the printed
sample displays
a vertical line.
After the glass
strip is cleaned,
the vertical line is
gone.
2
1
Routine maintenance
55
A
Cleaning the print head A
To maintain good print quality, the machine
will automatically clean the print head when
needed. You can start the cleaning process
manually if there is a print quality problem.
Clean the print head if you get a horizontal
line in the text or graphics, or blank spots
where text should appear on your printed
pages. You can clean Black only; Yellow,
Cyan, and Magenta together; or all four
colors at once.
Cleaning the print head consumes ink.
Cleaning too often uses ink unnecessarily.
IMPORTANT
DO NOT touch the print head. Touching
the print head may cause permanent
damage and may void the print head's
warranty.
a Press Menu, 1, 2.
b Press a or b to choose Black, Color or
All.
Press OK.
The machine cleans the print head.
When cleaning is finished, the machine
will go back to FAX mode.
NOTE
• If you clean the print head at least five
times and the print has not improved, try
installing a new Genuine Brother Brand
replacement ink cartridge for each
problem color. Try cleaning the print head
again up to five more times. If the print has
not improved, call Brother Customer
Service. (See Brother numbers
on page i.)
• You can also clean the print head from
your PC.
For more information, see Software and
Network User’s Guide: Clean the Print
Head (Windows
®
) or Clean the Print Head
(Macintosh).
Checking the print quality A
If faded or streaked colors and text appear on
your printouts, some of the print head nozzles
may be clogged. You can check this by
printing the Print Quality Check Sheet and
looking at the nozzle check pattern.
a Press Menu, 1, 1.
b Press a or b to choose
Print Quality.
Press OK.
c Press Color Start.
The machine starts printing the Print
Quality Check Sheet.
d Check the quality of the four color blocks
on the sheet.
e The LCD asks you if the print quality is
OK.
Do one of the following:
If all lines are clear and visible, press
1 (Yes) to finish the Print Quality
check and go to step i.
If lines are missing, as shown below,
press 2 to choose No.
f The LCD asks you if the print quality is
OK for black and then for the three
colors.
Press 1 (Yes) or 2 (No).
g The LCD asks you if you want to start
cleaning.
Press 1 (Yes).
The machine starts cleaning the print
head.
OK Poor
56
h After the cleaning procedure is finished,
press Color Start.
The machine prints the Print Quality
Check Sheet again. Return to step d to
repeat the procedure.
i Press Stop/Exit.
If you clean the print head at least five times
and the print has not improved, try installing a
new Genuine Brother Brand replacement ink
cartridge for each problem color. Try cleaning
the print head again up to five more times. If
the print has not improved, call Brother
Customer Service. (See Brother numbers
on page i.)
IMPORTANT
DO NOT touch the print head. Touching
the print head may cause permanent
damage and may void the print head's
warranty.
NOTE
Checking the print alignment A
You may need to adjust the print alignment
after transporting the machine if your printed
text becomes blurred or images become
faded.
a Press Menu, 1, 1.
b Press a or b to choose Alignment.
Press OK.
c Press Black Start or Color Start.
The machine starts printing the
Alignment Check Sheet.
d For the (A) pattern, press the number of
the test print that has the fewest visible
vertical stripes (1-9). Repeat this step
for the (B), (C), (D) and (E) patterns.
In the example, number 6 is the best
choice for (A), (B), (C), (D) and (E).
e Press Stop/Exit.
i
When a print head
nozzle is clogged,
the printed
sample looks like
this.
After the print
head nozzle is
cleaned, the
horizontal lines
are gone.
Routine maintenance
57
A
NOTE
Setting the date and
time
A
The LCD displays the date and time. If it is not
current, follow these instructions to re-enter it.
You can add the date and time to each fax
you send by setting your Station ID.
a Press Menu, 0, 1, 1.
b Enter the last two digits of the year using
the dial pad, and then press OK.
c Enter the two digits for the month using
the dial pad, and then press OK.
d Enter the two digits for the day using the
dial pad, and then press OK.
e Press a or b to choose 12h Clock or
24h Clock, and then press OK.
f To enter the time, do one of the
following:
If you chose 12h Clock in step e,
enter the time (in 12-hour format)
using the dial pad, and then press
OK.
Press a or b to choose AM or PM, and
then press OK.
If you chose 24h Clock in step e,
enter the time (in 24-hour format)
using the dial pad, and then press
OK
(For example, enter 19:45 for 7:45
PM.)
g Press Stop/Exit.
i
When the print
alignment is not
adjusted properly,
text looks blurry
like this.
After the print
alignment is
adjusted properly,
text looks like this.
58
B
Identifying your problem B
First, check the following:
The machine's power cord is connected correctly and the machine's power switch is turned on.
All of the protective parts have been removed.
Paper is inserted correctly in the paper tray.
The interface cables are securely connected to the machine and the computer.
LCD messages
(See Error and maintenance messages on page 60.)
If you did not solve the problem with the above checks, identify the problem and then go to the
suggested page.
Paper handling and Printing problems:
Printing Difficulties on page 77
Print Quality Difficulties on page 79
Paper Handling Difficulties on page 80
Printing Received Faxes on page 82
Telephone and Fax problems:
Telephone Line or Connections on page 82
Handling Incoming Calls on page 85
Receiving Faxes on page 83
Sending Faxes on page 84
Copying problems:
Copying Difficulties on page 85
Troubleshooting B
If you think there is a problem with your machine, check each of the items below first and follow
the troubleshooting tips.
You can correct most problems by yourself. If you need additional help, the Brother Solutions
Center offers the latest FAQs and troubleshooting tips.
Visit us at http://solutions.brother.com/
.
60
Error and maintenance messages B
As with any sophisticated office product, errors may occur and consumable items may need to be
replaced. If this happens, your machine identifies the error or required routine maintenance and
displays the appropriate message. The most common error and maintenance messages are
shown in the table.
You can correct most errors and perform routine maintenance by yourself. If you need additional
help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips:
Visit us at http://solutions.brother.com/
.
Error Message Cause Action
B&W Print Only
Replace XX Ink
One or more of the color ink
cartridges have reached the end of
their life.
You can use the machine in
black & white mode for approximately
four weeks depending on the number
of pages you print.
While this message appears on the
LCD, each operation works in the
following way:
Printing
If you choose Grayscale in the
Advanced tab of the printer
driver, you can use the machine
as a black & white printer.
2-sided printing is not available
when this message appears.
Copying
If the paper type is set to
Plain Paper you can make
copies in black & white.
Faxing
If the paper type is set to
Plain Paper or
Inkjet Paper, the machine will
receive and print the faxes in
black & white.
If a sending machine has a color
fax, the machine’s “handshake”
will ask that the fax be sent as
black & white.
Replace the ink cartridges. (See
Replacing the ink cartridges
on page 51.)
NOTE
The machine will stop all print
operations and you will not be able to
use the machine until you change to a
new ink cartridge in the following
cases:
• If you unplug the machine or take
out the ink cartridge.
• If the paper type is set to anything
except Plain Paper or
Inkjet Paper.
• (Windows
®
) If you select
Slow Drying Paper in the Basic
tab of the printer driver.
(Macintosh) If you select
Slow Drying Paper in the
Print Settings drop-down list of
the printer driver.
Troubleshooting
61
B
Cannot Detect You installed a new ink cartridge too
quickly and the machine did not
detect it.
Take out the new ink cartridge and
reinstall it slowly and firmly until it
latches. (See Replacing the ink
cartridges on page 51.)
An ink cartridge is not installed
correctly.
A used ink cartridge was reinstalled. Remove the used ink cartridge and
install a new one.
If you are not using Genuine Brother
Innobella™ ink, the machine may not
detect the ink cartridge.
Use a new Genuine Brother
Innobella™ Ink Cartridge. If the error
is not cleared, call Brother Customer
Service.
The ink cartridge must be replaced. Replace the ink cartridge with a new,
genuine Brother ink cartridge.
The new ink cartridge has an air
bubble.
Slowly turn the ink cartridge so that
the ink supply port is pointing
downward, and then reinstall the
cartridge.
Cannot Print
Replace XX Ink
One or more of the ink cartridges
have reached the end of their life. The
machine will stop all print operations.
While memory is available, black &
white faxes will be stored in the
memory. If a sending machine has a
color fax, the machine's “handshake”
will ask that the fax be sent as black &
white. If the sending machine has the
ability to convert it, the color fax will
be stored in the memory as a black &
white fax.
Replace the ink cartridges. (See
Replacing the ink cartridges
on page 51.)
Clean Unable XX
Init Unable XX
Print Unable XX
Scan Unable XX
The machine has a mechanical
problem.
Open the scanner cover and remove
any foreign objects and paper scraps
from inside the machine. If the error
message continues, do the following.
See Transferring your faxes or Fax
Journal report on page 67 before
disconnecting the machine so you will
not lose any important messages.
Then disconnect the machine from
the power for several minutes, and
then reconnect it.
A foreign object, such as a paper clip
or a piece of ripped paper, is in the
machine.
Close Ink Cover The ink cartridge cover is not locked
in the closed position.
Firmly close the ink cartridge cover
until it locks into place.
Comm.Error Poor telephone line quality caused a
communication error.
Send the fax again or connect the
machine to another telephone line. If
the problem continues, call the
telephone company and ask them to
check your telephone line.
Error Message Cause Action
62
Cover is Open The scanner cover is not locked in the
closed position.
Lift the scanner cover, and then close
it again.
Make sure the telephone line cord
and USB cable (if used) have been
guided correctly through the cable
channel and out the back of the
machine.
Data Remaining Print data is left in the machine's
memory.
Press Stop/Exit. The machine will
cancel the job and clear it from the
memory. Try to print again.
Disconnected The other person or other person's
fax machine stopped the call.
Try to send or receive again.
If calls are stopped repeatedly and
you are using a VoIP (Voice over IP)
system, try changing the
Compatibility to Basic (for VoIP). (See
Telephone line interference / VoIP
on page 87.)
Document Jam The document was not inserted or fed
correctly, or the document scanned
from the ADF was too long.
(See Using the ADF on page 18.)
(See Document jam on page 68.)
DR Mode in Use The machine is in Distinctive Ring
mode. You cannot change the
Receive Mode when Distinctive Ring
is on.
Set Distinctive Ring to Off. (See
Turning off Distinctive Ring
on page 31.)
High Temperature The room temperature is too high. After cooling the room, allow the
machine to cool down to room
temperature. Try again when the
machine has cooled down.
Error Message Cause Action
Troubleshooting
63
B
Ink Box Full The ink absorber box or flushing box
is full. These components are
periodic maintenance items that may
require replacement after a period of
time to ensure optimum performance
from your Brother machine. Because
these components are periodic
maintenance items, the replacement
is not covered under the warranty.
The need to replace these items and
the time period before replacement is
dependent on the number of purges
and flushes required to clean the ink
system. These boxes acquire
amounts of ink during the different
purging and flushing operations. The
number of times a machine purges
and flushes for cleaning varies
depending on different situations. For
example, frequently powering the
machine on and off will cause
numerous cleaning cycles since the
machine automatically cleans itself
upon power up. The use of
non-Brother ink may cause frequent
cleanings because non-Brother ink
could cause poor print quality, which
is resolved by cleaning. The more
cleaning the machine requires, the
faster these boxes will fill up.
NOTE
Repairs resulting from the use of
non-Brother supplies may not be
covered under the stated product
warranty.
The ink absorber box or flushing box
will need to be replaced. Call Brother
Customer Service or a Brother
Authorized Service Center to have
your machine serviced. (See Brother
numbers on page i.)
Other reasons for cleaning are:
1 After a paper jam has been
cleared, the machine
automatically cleans itself before
the next received fax is printed.
2 The machine automatically cleans
itself after sitting idle for more than
30 days (infrequent use).
3 The machine automatically cleans
itself after ink cartridges of the
same color have been replaced
12 times.
InkBox NearFull The ink absorber box or flushing box
is nearly full.
The ink absorber box or flushing box
will need to be replaced soon. Call
Brother Customer Service or a
Brother Authorized Service Center to
have your machine serviced. (See
Brother numbers on page i.)
Error Message Cause Action
64
Ink Low XXXXXXX One or more of the ink cartridges are
near the end of their life. If one of the
color ink cartridges is near the end of
its life and someone is sending you a
color fax, your machine’s
“handshake” will ask that the fax be
sent in black & white. If the sending
machine has the ability to convert it,
the color fax will be printed at your
machine as a black & white fax.
Order a new ink cartridge. You can
continue printing until the LCD
displays Cannot Print. (See
Ordering accessories and supplies
on page ii and Replacing the ink
cartridges on page 51.)
Low Temperature The room temperature is too low. After warming the room, allow the
machine to warm up to room
temperature. Try again when the
machine has warmed up.
No Caller ID There is no incoming call history. You
did not receive calls or you have not
subscribed to the Caller ID service
from your telephone company.
If you want to use the Caller ID
feature, call your telephone company.
(See Advanced User’s Guide: Caller
ID.)
No Ink Cartridge An ink cartridge is not installed
correctly.
Take out the new ink cartridge and
re-install it slowly and firmly until it
latches. (See Replacing the ink
cartridges on page 51.)
No Paper Fed The machine is out of paper or paper
is not correctly loaded in the paper
tray.
Do one of the following:
Refill the paper tray, and then
press Black Start or Color Start.
Remove and reload the paper,
then press Black Start or
Color Start. (See Loading paper
and other print media on page 9.)
The paper tray was not fully inserted. Remove the paper tray and reinstall it
until it locks into place, and then press
Black Start or Color Start.
Paper dust has accumulated on the
surface of the paper pick-up rollers.
Clean the paper pick-up rollers.
(See Advanced User’s Guide:
Cleaning the paper pick-up rollers.)
The Jam Clear Cover is not closed
correctly.
Make sure the Jam Clear Cover is
closed evenly at both ends. (See
Printer jam or paper jam on page 69.)
The paper is jammed in the machine. Remove the jammed paper by
following the steps in Printer jam or
paper jam on page 69.
If this error occurs often during
2-sided printing, the paper feed
rollers may be stained with ink. Clean
the paper feed rollers.
(See Advanced User’s Guide:
Cleaning the paper feed rollers.)
Error Message Cause Action
Troubleshooting
65
B
No Response/Busy The number you dialed does not
answer or is busy.
Verify the number and try again.
Not Registered You tried to access a Speed Dial
number that has not been stored in
the machine.
Set up the Speed Dial number. (See
Storing Speed Dial numbers
on page 39.)
Out of Memory The machine's memory is full. If a fax-sending or copy operation
is in process:
Press Stop/Exit and wait until the
other operations in process finish,
and then try again.
Press Black Start or Color Start
to choose Send to send the pages
scanned so far.
Press Black Start or Color Start
to choose Copy to copy the pages
scanned so far.
Clear the data in the memory. To
gain extra memory, you can turn
off Memory Receive.
(See Advanced User’s Guide:
Turning off Memory Receive
operation.)
Print the faxes that are in the
memory. (See Advanced User’s
Guide: Printing a fax from the
memory.)
Paper Jam The paper is jammed in the machine. Remove the jammed paper by
following the steps in Printer jam or
paper jam on page 69.
Make sure the paper length guide is
set to the correct paper size. DO NOT
extend the paper tray when you load
A5 or smaller size paper.
If there is a repeat paper jam, a small
piece of paper may be stuck in the
machine. Make sure paper is not still
jammed in the machine. (See
Additional paper jam clear operations
on page 72.)
Paper dust has accumulated on the
surface of the paper pick-up rollers.
Clean the paper pick-up rollers.
(See Advanced User’s Guide:
Cleaning the paper pick-up rollers.)
Wrong Ink Color An ink cartridge has been installed in
the wrong position.
Check which ink cartridges are not
matched by color to their ink cartridge
positions and move them to their
correct positions.
Error Message Cause Action
66
Wrong Paper Size The Paper Size setting does not
match the size of paper in the tray.
1 Check that the Paper Size you
choose on the LCD matches the
size of the paper in the tray.
(See Paper Size on page 15.)
2 Make sure you loaded the paper
in a Portrait position and set the
paper guides at the indicators for
your paper size. (See Loading
paper and other print media
on page 9.)
3 After you have checked the paper
size and the paper position, press
Black Start or Color Start.
You did not set the paper guides in
the tray to the indicators for the paper
size you are using.
If you are printing from your
computer, make sure the paper size
you choose in the printer driver
matches the size of paper in the tray.
For more information, see Software
and Network User’s Guide: Change
the Paper Size (Windows
®
) or
Change the Paper Size (Macintosh).
Error Message Cause Action
Troubleshooting
67
B
Transferring your faxes or Fax
Journal report B
If the LCD displays:
Clean Unable XX
Init Unable XX
Print Unable XX
Scan Unable XX
We recommend transferring your faxes to
another fax machine or to your PC. (See
Transferring faxes to another fax machine
on page 67 or Transferring faxes to your PC
on page 67.)
You can also transfer the Fax Journal report
to see if there are any faxes you need to
transfer. (See Transferring the Fax Journal
report to another fax machine on page 68.)
Transferring faxes to another fax
machine
B
If you have not set up your Station ID, you
cannot enter fax transfer mode. (See Quick
Setup Guide: Set your Station ID.)
a Press Menu, 9, 0, 1.
b Do one of the following:
If the LCD displays No Data, there
are no faxes left in the machine's
memory.
Press Stop/Exit.
If the LCD displays
Enter Fax No. , enter the fax
number to which faxes will be
forwarded.
c Press Black Start.
Transferring faxes to your PC B
You can transfer the faxes from your
machine's memory to your PC.
a Make sure you have installed
MFL-Pro Suite on your PC, and then
turn on PC-FAX Receiving on the PC.
Do one of the following:
(Windows
®
XP, Windows Vista
®
and
Windows
®
7)
From (Start), select All Programs,
Brother, MFC-XXXX,
PC-FAX Receiving, and select
Receive. (XXXX is your model name.)
(Windows
®
8)
Click (Brother Utilities), and then
click the drop-down list and select your
model name (if not already selected).
Click PC-FAX Receive in the left
navigation bar, and then click Receive.
b Make sure you have set PC-Fax
Receive on the machine.
(See Advanced User’s Guide: PC-Fax
Receive (Windows
®
).)
If faxes are in the machine’s memory
when you set up PC-Fax Receive, the
LCD will ask if you want to transfer the
faxes to your PC.
c Do one of the following:
To transfer all faxes to your PC,
press 1 (Yes).
Press a or b to choose
Backup Print:On or
Backup Print:Off .
Press OK.
To exit and leave the faxes in the
memory, press 2 (No).
d Press Stop/Exit.
68
Transferring the Fax Journal report to
another fax machine
B
If you have not set up your Station ID, you
cannot enter fax transfer mode. (See Quick
Setup Guide: Set your Station ID.)
a Press Menu, 9, 0, 2.
b Enter the fax number to which the Fax
Journal report will be forwarded.
c Press Black Start.
Document jam B
Documents can jam in the ADF unit if they are
not inserted or fed correctly, or if they are too
long. Follow these steps to clear a document
jam.
Document is jammed in the top of the
ADF unit
B
a Take out any paper from the ADF that is
not jammed.
b Open the ADF cover.
c Remove the jammed document by
pulling it upward.
1 ADF cover
d Close the ADF cover.
e Press Stop/Exit.
IMPORTANT
To avoid future document jams, close the
ADF cover correctly by pressing it down in
the center.
Document is jammed inside the ADF
unit
B
a Take any paper that is not jammed out
of the ADF.
b Lift the Document Cover.
c Pull the jammed document out to the
left.
1 Document Cover
d Close the document cover.
e Press Stop/Exit.
1
1
Troubleshooting
69
B
Removing small documents jammed
in the ADF
B
a Lift the Document Cover.
b Insert a piece of stiff paper, such as
cardstock, into the ADF to push any
small paper scraps through.
1 Document Cover
c Close the document cover.
d Press Stop/Exit.
Printer jam or paper jam B
Locate and remove the jammed paper by
following these steps:
a Unplug the machine from the AC power
outlet.
IMPORTANT
Before you unplug the machine from the
power source, you can transfer your faxes
that are stored in the memory to your PC
or another fax machine so you will not lose
any important messages. (See
Transferring your faxes or Fax Journal
report on page 67.)
b Pull the paper tray (1) completely out of
the machine.
c Pull the two green levers inside the
machine towards you to remove the
jammed paper.
d Place both hands under the plastic tabs
on both sides of the machine to lift the
scanner cover into the open position.
1
1
70
e Pull the jammed paper (1) out of the
machine.
f
Move the print head (if necessary) to take
out any paper remaining in this area.
Make sure that jammed paper is not left
in the corners of the machine (1) and (2).
IMPORTANT
• DO NOT touch the encoder strip (1).
Doing this may cause damage to the
machine.
• If the print head is in the right corner as
shown in the illustration (2), you cannot
move it. Re-connect the power cord. Hold
down Stop/Exit until the print head moves
to the center. Then unplug the machine
from the power source and take out the
paper.
• If the paper is jammed under the print
head, unplug the machine from the power
source, and then move the print head to
take out the paper.
Hold the concave areas with the triangle
marks shown in the illustration (3) to move
the print head.
• If ink gets on your skin or clothing,
immediately wash it off with soap or
detergent.
1
1
2
1
3
2
Troubleshooting
71
B
g Make sure you look carefully inside the
machine (1) for any pieces of paper.
h Look inside the machine from a lower
angle and make sure there are no
pieces of paper remaining.
i Open the Jam Clear Cover (1) at the
back of the machine.
j Remove the jammed paper.
1
1
72
k Close the Jam Clear Cover.
Make sure the cover is closed correctly.
l Put the paper tray firmly back in the
machine.
m Lift the scanner cover (1) to release the
lock. Gently push the scanner cover
support down (2) and close the scanner
cover (3) using both hands.
CAUTION
Be careful not to pinch your fingers when
you close the scanner cover.
n While holding the paper tray in place,
pull out the paper support until it locks in
the open position, and then unfold the
paper support flap. Make sure you pull
out the paper support until it locks into
place.
IMPORTANT
DO NOT use the paper support flap when
printing on Legal size paper.
o Plug the machine back into the AC
power outlet.
NOTE
If there is a repeat paper jam, a small
piece of paper may be stuck in the
machine. (See Additional paper jam clear
operations on page 72.)
Additional paper jam clear operationsB
a Unplug the machine from the AC power
outlet.
b Pull the paper tray (1) completely out of
the machine.
33
1
2
1
Troubleshooting
73
B
c Pull the two green levers inside the
machine towards you to remove the
jammed paper.
d Place both hands under the plastic tabs
on both sides of the machine to lift the
scanner cover into the open position.
e Load one sheet of thick Letter or A4
sized paper, such as glossy paper, deep
into the machine as shown in the
illustration.
74
f If the thick paper is pushing any jammed
paper out, remove the jammed paper.
IMPORTANT
DO NOT touch the encoder strip (1).
Doing this may cause damage to the
machine.
g Pull the thick paper out of the machine.
h Open the Jam Clear Cover (1) at the
back of the machine.
i Load one sheet of thick Letter or A4
sized paper, such as glossy paper, deep
into the machine as shown in the
illustration.
1
1
Troubleshooting
75
B
j If the thick paper is pushing any jammed
paper out, remove the jammed paper.
IMPORTANT
DO NOT touch the encoder strip (1).
Doing this may cause damage to the
machine.
k Pull the thick paper out of the machine.
l Close the Jam Clear Cover.
Make sure the cover is closed correctly.
m Lift the scanner cover (1) to release the
lock. Gently push the scanner cover
support down (2) and close the scanner
cover (3) using both hands.
CAUTION
Be careful not to pinch your fingers when
you close the scanner cover.
1
2
3
1
76
n Put the paper tray firmly back in the
machine.
o Plug the machine back into the AC
power outlet.
Troubleshooting
77
B
If you are having difficulty with your machine B
NOTE
• For technical help, you must call the country where you bought the machine. Calls must be
made from within that country.
• If you think there is a problem with your machine, check the following chart and follow the
troubleshooting tips. You can correct most problems by yourself.
• If you need additional help, the Brother Solutions Center offers the latest FAQs and
troubleshooting tips.
Visit us at http://solutions.brother.com/
.
Using non-Brother supplies may affect the print quality, hardware performance, and machine
reliability.
Printing Difficulties
Difficulty Suggestions
No printout. Check that the correct printer driver has been installed and chosen.
Check to see if the LCD is displaying an error message.
(See Error and maintenance messages on page 60.)
Make sure that the machine is online.
(Windows
®
XP)
Click Start/Printers and Faxes. Right-click Brother MFC-XXXX Printer (where
XXXX is your model name). If the printer is offline, it displays Use Printer Online.
Select this option to enable the printer.
(Windows Vista
®
)
Click /Control Panel/Hardware and Sound/Printers. Right-click
Brother MFC-XXXX Printer (where XXXX is your model name). If the printer is
offline, it displays Use Printer Online. Select this option to enable the printer.
(Windows
®
7)
Click /Devices and Printers. Right-click Brother MFC-XXXX Printer (where
XXXX is your model name) and choose Seewhat’sprinting. Click Printer and
make sure that Use Printer Offline is unchecked.
(Windows
®
8)
Move your mouse to the lower right corner of your desktop. When the menu bar
appears, click Settings, and then click Control Panel. In the
Hardware and Sound (Hardware) group, click View devices and printers.
Right-click Brother MFC-XXXX Printer (where XXXX is your model name) and
select Seewhat’sprinting. If printer driver options appear, select your printer
driver. Click Printer in the menu bar and make sure that Use Printer Offline is not
selected.
One or more ink cartridges have reached the end of their life.
(See Replacing the ink cartridges on page 51.)
78
No printout.
(continued)
If old, unprinted data remains in the printer driver spooler, it will prevent new print
jobs from printing. Open the printer icon and delete all data as follows:
(Windows
®
XP)
Click Start/Printers and Faxes.
(Windows Vista
®
)
Click /Control Panel/Hardware and Sound/Printers.
(Windows
®
7)
Click /Devices and Printers/Printers and Faxes.
(Windows
®
8)
Move your mouse to the lower right corner of your desktop. When the menu bar
appears, click Settings/Control Panel/Hardware and Sound (Hardware)
group/View devices and printers/Printers.
(Mac OS X v10.6.8)
Click System Preferences/Print & Fax.
(OS X v10.7.x, 10.8.x)
Click System Preferences/Print & Scan.
The headers or footers appear
when the document displays on the
screen but they do not show up
when it is printed.
There is an unprintable area on the top and bottom of the page. Adjust the top and
bottom margins in your document to allow for this.
(See Unprintable area on page 14.)
Cannot perform “Page Layout”
printing.
Check that the paper size setting in the application and in the printer driver are the
same.
Print speed is too slow. Try changing the printer driver setting. The highest resolution needs longer data
processing, sending and printing time. Try the other quality settings in the printer
driver as follows:
(Windows
®
)
Click Color Settings on the Advanced tab, and make sure you uncheck
Color Enhancement (True2Life).
(Macintosh)
Choose Color Settings, click Advanced Color Settings, and make sure you
uncheck Color Enhancement.
Turn the Borderless feature off. Borderless printing is slower than normal printing.
For more information, see Software and Network User’s Guide: Print without a
Border (Windows
®
) or Print without a Border (Macintosh).
True2Life™ is not working
correctly.
If the image data is not full color in your application (such as 256 color),
True2Life™ will not work. Use at least 24 bit color data with the True2Life™
feature.
Machine does not print from
Adobe
®
Illustrator
®
.
Try to reduce the print resolution.
For more information, see Software and Network User’s Guide: Change the Print
Quality (Windows
®
) or Change the Print Quality (Macintosh).
Printing Difficulties (continued)
Difficulty Suggestions
Troubleshooting
79
B
Print Quality Difficulties
Difficulty Suggestions
Poor print quality. Check the print quality. (See Checking the print quality on page 55.)
Make sure that the Media Type setting in the printer driver or the Paper Type
setting in the machine’s menu matches the type of paper you are using.
(See Paper Type on page 15.)
For more information, see Software and Network User’s Guide: Change the Media
Type (Windows
®
) or Change the Media Type (Macintosh).
Make sure that your ink cartridges are fresh. The following may cause ink to clog:
The expiration date written on the cartridge package has passed. (Genuine
Brother Innobella™ ink cartridges stay usable for up to two years if kept in their
original packaging.)
The ink cartridge has been in your machine for over six months.
The ink cartridge may not have been stored correctly before use.
Make sure you are using Genuine Brother Innobella™ Ink. Using non-Brother
supplies may affect the print quality, hardware performance, and machine
reliability.
Make sure you are using one of the recommended types of paper.
(See Acceptable paper and other print media on page 15.)
Check the room temperature. The recommended environment for your machine is
between 68 F to 91 F (20 C to 33 C).
White horizontal lines appear in text
or graphics.
Clean the print head. (See Cleaning the print head on page 55.)
Make sure you are using Genuine Brother Innobella™ Ink.
Try using the recommended types of paper.
(See Acceptable paper and other print media on page 15.)
To prolong print head life, provide the best ink cartridge economy and maintain
print quality, we do not recommend unplugging the machine frequently and/or
leaving the machine unplugged for extended periods of time. We recommend
using to power down the machine. Using allows minimal power to the
machine, resulting in periodic, but less frequent, cleaning of the print head.
The machine prints blank pages. Clean the print head. (See Cleaning the print head on page 55.)
Make sure you are using Genuine Brother Innobella™ Ink.
To prolong print head life, provide the best ink cartridge economy and maintain
print quality, we do not recommend unplugging the machine frequently and/or
leaving the machine unplugged for extended periods of time. We recommend
using to power down the machine. Using allows minimal power to the
machine, resulting in periodic, but less frequent, cleaning of the print head.
Characters and lines are blurred. Check the print alignment. (See Checking the print alignment on page 56.)
Printed text or images are skewed. Make sure the paper is loaded correctly in the paper tray and the paper guides are
adjusted correctly. (See Loading paper and other print media on page 9.)
Make sure the Jam Clear Cover is closed correctly.
Smudge or stain at the top center of
the printed page.
Make sure the paper is not too thick or curled.
(See Acceptable paper and other print media on page 15.)
80
Printing appears dirty or ink seems
to run.
Make sure you are using the recommended types of paper. (See Acceptable
paper and other print media on page 15.) Do not handle the paper until the ink is
dry.
Make sure the printing surface is face down in the paper tray.
Make sure you are using Genuine Brother Innobella™ Ink.
If you are using photo paper, make sure that you have set the correct paper type.
If you are printing a photo from your PC, set the Media Type in the printer driver.
Ink is smudged or wet when using
glossy photo paper.
Be sure to check the front and back of the paper. Place the glossy surface (printing
surface) face down. (See Paper Type on page 15.)
If you use glossy photo paper, make sure that the paper type setting is correct.
Stains appear on the reverse side
or at the bottom of the page.
Make sure the printer platen is not dirty with ink. (See Advanced User’s Guide:
Cleaning the machine’s printer platen.)
Make sure you are using Genuine Brother Innobella™ Ink.
Make sure you are using the paper support flap.
(See Loading paper and other print media on page 9.)
Make sure the paper feed rollers are not dirty with ink.
(See Advanced User’s Guide: Cleaning the paper feed rollers.)
The machine prints dense lines on
the page.
(Windows
®
)
Select Reverse Order in the Basic tab of the printer driver.
The printouts are wrinkled.
(Windows
®
)
In the printer driver Advanced tab, click Color Settings, and uncheck
Bi-Directional Printing.
(Macintosh)
In the printer driver, choose Print Settings, click Advanced, choose
Other Print Options, and uncheck Bi-Directional Printing.
Make sure you are using Genuine Brother Innobella™ Ink.
Paper Handling Difficulties
Difficulties Suggestions
The machine does not feed paper. Make sure the paper tray is pushed in all the way until it clicks into place.
Make sure the Jam Clear Cover at the back of the machine is closed.
If the LCD displays the Paper Jam message and you still have a problem, see
Error and maintenance messages on page 60.
If there is no paper, load a new stack of paper into the paper tray.
If there is paper in the paper tray, make sure it is straight. If the paper is curled,
straighten it. Sometimes it is helpful to remove the paper, turn the stack over and
put it back into the paper tray.
Reduce the amount of paper in the paper tray, and then try again.
Clean the paper pick-up rollers.
(See Advanced User’s Guide: Cleaning the paper pick-up rollers.)
Photo paper does not feed
correctly.
When you print on Brother Photo paper, load one extra sheet of the same photo
paper in the paper tray. An extra sheet has been included in the paper package
for this purpose.
Print Quality Difficulties (continued)
Difficulty Suggestions
Troubleshooting
81
B
Machine feeds multiple pages. Do the following:
(See Loading paper and other print media on page 9.)
Make sure the paper is loaded correctly in the paper tray.
Remove all the paper from the tray and fan the stack of paper well, then put it
back in the tray.
Make sure you do not push the paper in too far.
Make sure the Jam Clear Cover is closed correctly. (See Printer jam or paper jam
on page 69.)
Make sure the Base Pad in the paper tray is not dirty. (See Advanced User’s
Guide: Cleaning the paper pick-up rollers.)
There is a paper jam. See Printer jam or paper jam on page 69. Make sure the paper guides are set to
the correct paper size. Do not extend the paper tray when you load A5 or smaller
size paper.
Paper jam reoccurs. If there is a repeat paper jam, a small piece of paper may be stuck in the machine.
Make sure paper is not still jammed in the machine. (See Additional paper jam
clear operations on page 72.)
The paper jams when you use
2-sided print.
Use one of the jam prevention settings, 2-sided1 or 2-sided2.
For printing
For more information, see Software and Network User’s Guide: Prevent Smudged
Printouts and Paper Jams When Printing on Both Sides of the Paper (Windows
®
)
or Prevent Smudged Printouts and Paper Jams When Printing on Both Sides of
the Paper (Macintosh).
If paper jams occur frequently during 2-sided printing, the paper feed rollers may
be stained with ink. Clean the paper feed rollers. (See Advanced User’s Guide:
Cleaning the paper feed rollers.)
Paper Handling Difficulties (continued)
Difficulties Suggestions
82
Printing Received Faxes
Difficulty Suggestions
Condensed print
Horizontal streaks
Top and bottom sentences are
cut off
Missing lines
This is usually caused by a poor telephone connection. Make a copy; if your copy
looks good, you probably had a bad connection, with static or interference on the
telephone line. Ask the other party to send the fax again.
Vertical black lines when receiving. The sender's scanner may be dirty. Ask the sender to make a copy to see if the
problem is with the sending machine. Try receiving from another fax machine.
Left and right margins are cut off or
a single page is printed on two
pages.
If the received faxes are divided and printed on two pages or if you get an extra
blank page, your Paper Size setting may not be correct for the paper you are
using.
(See Paper Size on page 15.)
Turn on Auto Reduction. (See Advanced User’s Guide: Printing a reduced
incoming fax.)
Received color fax prints only in
black & white.
Replace each color ink cartridge that has reached the end of its life, and then ask
the other person to send the color fax again.
(See Replacing the ink cartridges on page 51.)
Telephone Line or Connections
Difficulty Suggestions
Dialing does not work.
(No dial tone)
Check all line cord connections. Make sure the telephone line cord is plugged into
the telephone wall jack and the LINE jack inside the machine.
(Canada only) Change the Tone/Pulse setting. (See Quick Setup Guide.)
Send a manual fax by pressing Hook and dialing the number. Wait to hear
fax-receiving tones before pressing Black Start or Color Start.
If there is no dial tone, connect a known-working telephone and telephone line
cord to the jack. Then lift the external telephone's handset and listen for a dial tone.
If there is still no dial tone, ask your telephone company to check the line and/or
wall jack.
The machine does not answer
when called.
Make sure the machine is in the correct Receive Mode for your setup.
(See Choose the correct Receive Mode on page 24.) Check for a dial tone. If
possible, call your machine to hear whether it answers. If there is still no answer,
check that the telephone line cord is plugged into the telephone wall jack and the
LINE jack inside the machine. If there is no ringing when you call your machine,
ask your telephone company to check the line.
Troubleshooting
83
B
Receiving Faxes
Difficulty Suggestions
Cannot receive a fax. Press Hook in Fax mode to make sure your machine has a dial tone. If you hear
static or interference on your fax line, call your local telephone provider.
Check all line cord connections. Make sure the telephone line cord is plugged into
the telephone wall jack and the LINE jack inside the machine. If you subscribe to
DSL, VoIP or MagicJack services, call your service provider for connection
instructions. To lower the modem speed and turn off ECM (error correction mode),
see Telephone line interference / VoIP on page 87.
Make sure the machine is in the correct Receive Mode. This is determined by the
external devices and telephone subscriber services you have on the same line as
the Brother machine. (See Choose the correct Receive Mode on page 24.)
If you have a dedicated fax line and want your Brother machine to automatically
answer all incoming faxes, select Fa x Only mode.
If your Brother machine shares a line with an external answering machine, select
External TAD mode. In External TAD mode, your Brother machine will
automatically receive incoming faxes and voice callers will be able to leave a
message on your answering machine.
If your Brother machine shares the line with a Voice Mail subscriber service, see
Voice Mail on page 29.
If your Brother machine is on a line with the Distinctive Ring subscriber service,
see Distinctive Ring on page 30.
If your Brother machine shares a line with other telephones and you want it to
automatically answer all incoming faxes, select Fax/Tel mode. In Fax/Tel
mode, your Brother machine will automatically receive faxes and produce a
pseudo/double-ring to alert you to answer voice calls.
If you do not want your Brother machine to automatically answer incoming faxes,
select Manual mode. In Man ual mode, you must answer every incoming call and
activate the machine to receive faxes.
Another device or service at your location may be answering the call before your
Brother machine answers. To test this, lower the Ring Delay setting:
If the Receive Mode is set to Fax Only or Fa x/Tel, reduce the Ring Delay
to 1 ring. (See Ring Delay on page 27.)
If the Receive Mode is set to External TA D , reduce the number of rings
programmed on your answering machine to 2.
If the Receive Mode is set to Manual, DO NOT adjust the Ring Delay setting.
Have someone send you a test fax:
If you received the test fax successfully, your machine is operating correctly.
Remember to reset your Ring Delay or answering machine setting back to
your original setting. If receiving problems recur after resetting the Ring Delay,
then a person, device, or subscriber service is answering the fax call before
the machine has a chance to answer.
If you were not able to receive the fax, then another device or subscriber
service may be interfering with your fax reception or there may be a problem
with your fax line.
84
Cannot receive a fax.
(continued)
If you are using a telephone answering machine (External TAD mode) on the
same line as the Brother machine, make sure your answering machine is set up
correctly. (See Connecting an external TAD (telephone answering device)
on page 33.)
1 Plug the telephone line cord directly from the wall telephone jack to your
Brother machine’s LINE jack.
2 Remove the protective cap from your Brother machine’s EXT. jack, and then
plug the telephone line cord from your answering machine into the EXT. jack.
3 Set your answering machine to answer within 4 rings.
If you are having problems receiving faxes or voice messages, set your
answering machine to answer within 2 or 3 rings.
4 Record the outgoing message on your answering machine.
Record five seconds of silence at the beginning of your outgoing
message.
Limit your speaking to 20 seconds.
End your outgoing message with your Fax Receive Code for people
sending manual faxes. For example: “After the beep, leave a message or
press l 51 and Start to send a fax.”
5 Set your answering machine to answer calls.
6 Set your Brother machine’s Receive Mode to External TAD. (See Choose
the correct Receive Mode on page 24.)
Make sure your Brother machine’s Easy Receive feature is set to On. Easy
Receive is a feature that allows you to receive a fax even if you have answered
the call on an external or extension telephone. (See Easy Receive on page 28.)
If you often get transmission errors due to possible interference on the telephone
line, try changing the Compatibility setting to Basic(for VoIP). (See
Telephone line interference / VoIP on page 87.)
Sending Faxes
Difficulty Suggestions
Cannot send a fax. Check all line cord connections. Make sure the telephone line cord is plugged into
the telephone wall jack and the LINE jack inside the machine.
Print the Transmission Verification Report and check for an error. (See Advanced
User’s Guide: Reports.)
Ask the other party to check that the receiving machine has paper.
Poor fax send quality. Try changing your resolution to Fine or S.Fi ne. Make a copy to check your
machine's scanner operation. If the copy quality is not good, clean the scanner.
(See Cleaning the scanner on page 54.)
Transmission Verification Report
displays RESULT:NG.
There is probably temporary noise or static on the line. Try sending the fax again.
If you send a PC FAX message and see RESULT:NG on the Transmission
Verification Report, your machine may be out of memory. To gain extra memory,
you can print fax messages from the machine’s memory. (See Advanced User’s
Guide: Printing a fax from the memory.) If the problem continues, ask the
telephone company to check your telephone line.
If you often get transmission errors due to possible interference on the telephone
line, try changing the machine's Compatibility setting to Basic(for VoI P).
(See Telephone line interference / VoIP on page 87.)
Receiving Faxes (continued)
Difficulty Suggestions
Troubleshooting
85
B
Sent faxes are blank. Make sure you are loading the document correctly. (See Loading documents
on page 18.)
Vertical black lines when sending. Black vertical lines on faxes you send are typically caused by dirt or correction fluid
on the glass strip. Clean the glass strip. (See Cleaning the scanner on page 54.)
Handling Incoming Calls
Difficulty Suggestions
The machine “hears” a voice as a
CNG Tone.
If Easy Receive is set to On, your machine is more sensitive to sounds. It may
mistakenly interpret certain voices or music on the line as a fax machine calling
and respond with fax-receiving tones. Deactivate the machine by pressing
Stop/Exit. Try avoiding this problem by turning Easy Receive to Off.
(See Easy Receive on page 28.)
Sending a fax call to the machine. If you answered on an extension telephone, press your Fax Receive Code (the
factory setting is l 51). If you answered on the external telephone (connected to
the EXT. jack), press Black Start or Color Start, and press 2 to receive the fax.
When your machine answers, hang up.
Custom features on a single line. If you have Call Waiting, Call Waiting/Caller ID, Caller ID, RingMaster, Voice Mail,
an answering machine, an alarm system or other custom feature on a single
telephone line with your machine, it may create a problem sending or receiving
faxes.
For example: If you subscribe to Call Waiting or another custom service and its
signal comes through the line while your machine is sending or receiving a fax, the
signal can temporarily interrupt or disrupt the faxes. Brother's ECM (Error
Correction Mode) feature should help overcome this problem. This condition is
related to the telephone system industry and is common to all devices that send
and receive information on a single, shared line with custom features. If avoiding
a slight interruption is crucial to your business, we recommend using a separate
telephone line with no custom features.
Copying Difficulties
Difficulty Suggestions
Vertical black lines or streaks
appear in copies.
Black vertical lines on copies are typically caused by dirt or correction fluid on the
glass strip. Clean the glass strip, scanner glass, white bar and white plastic above
them. (See Cleaning the scanner on page 54.)
Black marks or spots appear in
copies.
Black marks or spots on copies are typically caused by dirt or correction fluid on
the scanner glass. Clean the scanner glass and white plastic above it. (See
Cleaning the scanner on page 54.)
Copies are blank. Make sure you are loading the document correctly. (See Loading documents
on page 18.)
Poor copy results when using the
ADF.
Try using the scanner glass. (See Using the scanner glass on page 19.)
Fit to Page does not work correctly. Make sure the document is not skewed on the scanner glass.
Reposition the document and try again.
Sending Faxes (continued)
Difficulty Suggestions
86
Scanning Difficulties
Difficulty Suggestions
TWAIN or WIA errors appear when
starting to scan. (Windows
®
)
Make sure the Brother TWAIN or WIA driver is chosen as the primary source in
your scanning application. For example, in Nuance™ PaperPort™ 12SE, click
Scan Settings, Select to choose the Brother TWAIN/WIA driver.
TWAIN or ICA errors appear when
starting to scan. (Macintosh)
Make sure the Brother TWAIN driver is chosen as the primary source in your
scanning application.
In PageManager, click File, Select Source and choose the Brother TWAIN driver.
You can also scan documents using the ICA Scanner Driver.
For more information, see Software and Network User’s Guide: Scan Using Apple
Image Capture (ICA Driver).
OCR does not work. Try increasing the scanner resolution.
(Macintosh)
Make sure you have finished downloading and installing Presto! PageManager
from:
http://nj.newsoft.com.tw/download/brother/PM9SEInstaller_BR_multilang2.dmg
Poor scanning results when using
the ADF.
Vertical black lines appear in
the scanned data.
Clean the white bar in the ADF and the glass strip underneath it.
(See Cleaning the scanner on page 54.)
Try using the scanner glass. (See Using the scanner glass on page 19.)
Software Difficulties
Difficulty Suggestions
Cannot install software or print.
(Windows
®
)
Run the Repair MFL-Pro Suite program on the CD-ROM. This program will repair
and reinstall the software.
“Device Busy” appears on the
computer screen.
Make sure the machine is not displaying an error message on the LCD.
Troubleshooting
87
B
Dial Tone B
Setting the dial tone to Detection will shorten
the dial-detect pause.
a Press Menu, 0, 4.
b Press a or b to choose Detection or
No Detection .
Press OK.
c Press Stop/Exit.
Telephone line
interference / VoIP B
If you are having problems sending or
receiving a fax due to possible interference
on the telephone line, we recommend that
you change the modem speed to minimize
errors in fax operations.
a Press Menu, 0, 5.
b Press a or b to choose Normal or
Basic(for VoIP) .
Press OK.
Basic(for VoIP) reduces the
modem speed to 9,600 bps and
turns off color fax receiving and
ECM, except for color fax-sending.
Unless interference is a recurring
problem on your telephone line, you
may prefer to use it only when
needed.
To improve compatibility with most
VoIP services, Brother recommends
changing the compatibility setting to
Basic(for VoIP) .
Normal sets the modem speed at
14,400 bps.
c Press Stop/Exit.
NOTE
VoIP (Voice over IP) is a type of phone
system that uses an Internet connection,
rather than a traditional phone line.
Machine Information B
Checking the serial number B
a Press Menu, 6, 1.
Your machine’s serial number will
appear on the LCD.
b Press Stop/Exit.
Checking the firmware
version B
a Press Menu, 6, 2.
Your machine’s firmware version will
appear on the LCD.
b Press Stop/Exit.
88
Reset functions B
The following reset functions are available:
1 Machine Reset
You can reset the machine’s settings,
such as the Date and Time and Ring
Delay.
2 Address&Fax
Address & Fax resets the following
settings:
Speed Dial
(Speed-Dial and Setup Groups)
Station ID
(Name and Number)
Report settings
(Transmission Verification Report,
Speed Dial and Fax Journal)
3 All Settings
You can restore all settings to the factory
setting.
Brother strongly recommends performing
this procedure before handing over or
disposing of the machine.
How to reset the machine B
a Press Menu, 0, 6.
b Press a or b to choose the type of reset
(Machine Reset , Address&Fax , or
All Settings) you want.
Press OK.
c Press 1 to reset the machine or press 2
to exit from the reset function.
d Press 1 to reboot the machine.
89
C
C
Using the Menu tables C
Press the Menu keys to choose the settings
and options you want to set as they are
displayed on the LCD.
We have included a step-by-step Menu table
and Features tables so you can see all the
available choices for each setting and
feature. You can use these tables to quickly
set up your preferred settings in the machine.
Memory Storage C
Even if there is a power failure, you will not
lose your menu settings, because they are
stored permanently. Temporary settings,
such as Overseas Mode, will be lost, and
you may have to reenter the date and time.
Menu and features tables C
90
Menu keys C
To access the menu mode:
a Press Menu.
b Choose an option.
You can scroll more quickly through
each menu level by pressing a or b for
the direction you want.
1.Ink
2.General Setup
3.Fax
4.Copy
5.Print Reports
6.Machine Info.
0.Initial Setup
c Press OK when that option appears on
the LCD.
The LCD will then display the next menu
level.
d Press a or b to scroll to choose the
setting you want to change.
Press OK.
e Press a or b to choose the option you
want.
Press OK.
The LCD displays Accepted.
f Press Stop/Exit.
Access the menu.
Go to the next menu level.
Accept an option.
Go back to the previous menu
level.
Delete an incorrect letter when
you need to enter text into the
machine.
Scroll through the current menu
level.
Go back to the previous menu
level.
Exit the menu or stop the current
operation.
Menu and features tables
91
C
Menu table C
This menu table will help you understand the menu selections and options in the machine's LCD
menu. The factory settings are shown in bold followed by an asterisk.
NOTE
Once you learn the order of the options, you can access a setting by pressing Menu, pressing
the number of the Level 1 option, pressing the number of the Level 2 option, and so on, until
you see the setting you want.
Menu ( ) C
Level1 Level2 Level3 Options Descriptions Page
1.Ink 1.Test Print — Print Qu ality
Alignment
Lets you check the print
quality or alignment.
55
56
2.Cleaning — Black
Color
All
Lets you clean the print
head.
55
3.Ink Volume — -nnnnnnn+
-onnnnnn+
-oonnnnn+
-ooonnnn+
-oooonnn+
-ooooonn+
-oooooon+
-ooooooo+
Lets you check the
available ink volume.
See .
2.General Setup
1.Mode Timer — 0Sec
30 Secs
1Min
2 Mins*
5 Mins
Off
Sets the time to return to
Fax mode.
2.Paper Type — Pla in Paper*
Inkjet Paper
Brother BP71
Other Glossy
Transparency
Sets the type of paper in
the paper tray.
15
See Advanced User’s Guide.
See Quick Setup Guide.
The factory settings are shown in Bold with an asterisk.
92
2.General Setup
(Continued)
3.Paper Size — Letter*
Legal
A4
A5
Executive
4"x6"
Sets the size of the paper
in the paper tray.
15
4.Volume 1.Ring Off
Low
Med*
High
Adjusts the ring volume.
See .
2.Beeper Off
Low*
Med
High
Adjusts the volume level
of the beeper.
3.Speaker Off
Low
Med*
High
Adjusts the speaker
volume.
5.LCD Contrast
— Light
Dark*
Adjusts the contrast of the
LCD.
6.Sleep Mode — 1 Min
2 Mins
3 Mins
5 Mins*
10 Mins
30 Mins
60 Mins
You can choose how long
the machine must be idle
before it goes into Sleep
Mode.
Level1 Level2 Level3 Options Descriptions Page
See Advanced User’s Guide.
See Quick Setup Guide.
The factory settings are shown in Bold with an asterisk.
Menu and features tables
93
C
3.Fax
1.Setup Receive
1.Receive Mode
Fax Only*
Fax/Tel
External TAD
Manual
Choose the Receive
Mode that best suits your
needs.
24
2.Ring Delay 00
01
02
03
04*
Sets the number of rings
before the machine
answers in Fax Only or
Fax/Tel mode.
27
3.F/T Ring Time
20Secs*
30Secs
40Secs
70Secs
Sets the length of the
pseudo/double-ring time
in Fax/Tel mode.
27
4.Easy Receive
On*
Off
The machine receives fax
messages automatically
when you answer a call
and hear fax tones.
28
5.Remote Codes
Remote Codes
(Options)
On*
Off
Fax Receive:
(l51)
Tel Answer:
(#51)
Allows you to answer all
calls at an extension
telephone and use codes
to turn the machine on or
off. You can personalize
these codes.
36
6.Auto Reduction
On*
Off
Reduces the size of
incoming faxes.
See .
7.Memory Receive
Off*
PC Fax Receive
You can set the machine
to send faxes to your PC.
If you choose PC-Fax
Receive, you can turn on
the safety feature Backup
Print.
Level1 Level2 Level3 Options Descriptions Page
See Advanced User’s Guide.
See Quick Setup Guide.
The factory settings are shown in Bold with an asterisk.
94
3.Fax
(Continued)
2.Setup Send
1.Fax Resolution
Standard*
Fine
S.Fine
Photo
Sets the default resolution
for outgoing faxes.
See .
2.Contrast Auto*
Light
Dark
Changes the lightness or
darkness of faxes you
send.
3.Real Time TX
Next Fax Onl y
On
Off*
Sends a fax without using
the memory.
4.Overseas Mode
On
Off*
If you are having
problems sending faxes
overseas, set this to On.
0.Glass ScanSize
A4
Letter*
Adjusts the scan area of
the scanner glass to the
size of the document.
22
3.Report Setting
1.Transmission
On
On+Image
Off*
Off+Image
Choose the initial setup
for Transmission
Verification Report.
23
2.Journal Period
Off
Every 50 Faxes
*
Every 6 Hours
Every 12 Hours
Every 24 Hours
Every 2 Days
Every 7 Days
Sets the interval for the
automatic printing of the
Fax Journal.
If you choose other than
Off or
Every 50 Faxes, you
can set the time for the
chosen option.
If you choose
Every 7 Days, you can
set the day of the week.
See .
4.Print Fax — — Prints incoming faxes
stored in the memory.
5.Remaining Jobs
— — Check which jobs are in
the memory and cancel
chosen jobs as needed.
Level1 Level2 Level3 Options Descriptions Page
See Advanced User’s Guide.
See Quick Setup Guide.
The factory settings are shown in Bold with an asterisk.
Menu and features tables
95
C
3.Fax
(Continued)
0.Miscellaneous
1.TX Lock — Stops unauthorized users
from changing the
machine’s current
settings.
See .
2.Distinctive Off*
Set (On)
Uses the Telephone
Company’s Distinctive
Ring subscriber service to
register the ring pattern
with the machine.
30
3.Caller ID Display# View or print a list of the
last 30 Caller IDs stored in
the memory.
See .
4.Copy 1.Quali ty — Normal*
Best
Chooses the Copy
resolution for your type of
document.
2.Density — -onnnn+
-nonnn+
-nnonn+*
-nnnon+
-nnnno+
Adjusts the density of
copies.
5.Print Reports
1.Transmission
— — Prints these lists and
reports.
2.Address Book
——
3.Fax Journal ——
4.User Settings
——
5.Caller ID ——
6.Machine Info.
1.Serial No. — — Lets you check the serial
number of your machine.
87
2.Version — — Lets you check the
firmware version of your
machine.
Level1 Level2 Level3 Options Descriptions Page
See Advanced User’s Guide.
See Quick Setup Guide.
The factory settings are shown in Bold with an asterisk.
96
0.Initial Setup
1.Date&Time 1. Date&Time — Adds the date and time to
the LCD and in the
headings of the faxes you
send.
57
2.Auto Daylight
On
Off*
Change this setting to On
if you want the machine to
change automatically for
Daylight Saving Time.
See .
2.Station ID — Fax:
Name:
Enter your name and fax
number to appear on
each page you fax.
See .
3.Tone/Pulse
(Canada only)
— Tone*
Pulse
Choose the dialing mode.
4.Dial Tone — Detection
No Detection*
You can shorten the dial
tone detect pause.
87
5. Compatibility
— Normal*
Basic(for VoIP)
Adjusts the modem speed
to help resolve
transmission problems.
87
6.Reset
1.Machine Reset
1.Reset 2.Exit
You can reset the
machine’s settings, such
as the Date and Time,
and Ring Delay.
88
2.Address&Fax
1.Reset 2.Exit
Deletes all stored
Speed Dial numbers and
faxes, restores the
Station ID, Address Book
List, Transmission
Verification Report and
Fax Journal back to the
factory settings.
3.All Settings 1.Reset 2.Exit
Resets all the machine’s
settings back to the
factory settings.
0.Local Language
(USA only)
— English*
Spanish
Allows you to change the
LCD language for your
country.
See .
0.Local Language
(Canada only)
— English*
French
Allows you to change the
LCD language for your
country.
Level1 Level2 Level3 Options Descriptions Page
See Advanced User’s Guide.
See Quick Setup Guide.
The factory settings are shown in Bold with an asterisk.
Menu and features tables
97
C
Features tables C
Fax Resolution ( ) C
Copy Options ( ) C
Level1 Level2 Level3 Options Descriptions Page
———Sta ndard*
Fine
S.Fine
Photo
Sets the resolution for
outgoing faxes.
See .
See Advanced User’s Guide.
The factory settings are shown in Bold with an asterisk.
Level1 Level2 Level3 Options Descriptions Page
Quality ——Nor mal*
Best
Choose the Copy
resolution for the next
copy.
See .
Enlarge/Reduce
——Fit to Page
Custom(25-400%)
198% 4"x6"iA4
186% 4"x6"
i
LTR
104% EXEiLTR
100%*
97% LTRiA4
93% A4iLTR
85% LTRiEXE
83% LGLiA4
78% LGLiLTR
46% LTRi4"x6"
You can choose the
enlargement/reduce ratio
for the next copy.
Paper Type ——Plain Pa per*
Inkjet Paper
Brother BP71
Other Glossy
Transparency
Choose the paper type
that matches the paper in
the tray.
42
See Advanced User’s Guide.
The factory settings are shown in Bold with an asterisk.
98
Paper Size ——Letter*
Legal
A4
A5
Executive
4"(W)x6"(H)
Choose the paper size
that matches the paper in
the tray.
42
Density ——-onnnn+
-nonnn+
-nnonn+ *
-nnnon+
-nnnno+
Adjusts the density of
copies.
See .
Stack/Sort ——Stack*
Sort
You can choose to stack
or sort multiple copies.
Page Layout ——Off(1in1)*
2in1(P)
2in1(L)
2in1(ID)
4in1(P)
4in1(L)
Poster(3x3)
You can make N in 1 or
Poster copies.
No. of Copies — — — You can enter the number
of copies that you want.
41
Remove Bkg. Clr
——Off*
Low
Medium
High
Change the amount of
background color that is
removed.
See .
Level1 Level2 Level3 Options Descriptions Page
See Advanced User’s Guide.
The factory settings are shown in Bold with an asterisk.
Menu and features tables
99
C
SCAN ( ) C
Level1 Level2 Level3 Options Descriptions Page
Scan to E-mail
Set Options — Off*
On
If you want to use the
control panel to change
the machine’s settings,
choose On.
See .
The settings below will appear when On is selected in Set Options.
Scan Type — Color*
Black and White
You can choose the scan
type for your document.
Resolution — 100dpi
200dpi*
300dpi
600dpi
You can choose the scan
resolution for your
document.
File Type — (If you choose the
Color option in
the Scan Type
setting)
PDF*
JPEG
(If you choose the
B&W option in the
Scan Type
setting)
PDF*
TIFF
You can choose the file
format for your document.
Scan Size — Letter *
Legal
A4
A5
EXE
4"x6"
Business Card
You can choose the scan
size for your document.
Remove Bkg. Clr
— Off*
Low
Medium
High
Change the amount of
background color that is
removed.
See Software and Network User’s Guide.
The factory settings are shown in Bold with an asterisk.
100
Scan to Image Set Options — Of f*
On
If you want to use the
control panel to change
the machine’s settings,
choose On.
See .
The settings below will appear when On is selected in Set Options.
Scan Type — Co lor*
Black and White
You can choose the scan
type for your document.
Resolution — 100dpi
200dpi*
300dpi
600dpi
You can choose the scan
resolution for your
document.
File Type — (If you choose the
Color option in
the Scan Type
setting)
PDF*
JPEG
(If you choose the
B&W option in the
Scan Type
setting)
PDF*
TIFF
You can choose the file
format for your document.
Scan Size — Le tter*
Legal
A4
A5
EXE
4"x6"
Business Card
You can choose the scan
size for your document.
Remove Bkg. Clr
— Off*
Low
Medium
High
Change the amount of
background color that is
removed.
Level1 Level2 Level3 Options Descriptions Page
See Software and Network User’s Guide.
The factory settings are shown in Bold with an asterisk.
Menu and features tables
101
C
Scan to OCR
(Available after
Presto!
PageManager is
downloaded for
Macintosh users.
See Accessing
Brother Support
(Macintosh)
on page 5.)
Set Options — Off*
On
If you want to use the
control panel to change
the machine’s settings,
choose On.
See .
The settings below will appear when On is selected in Set Options.
Scan Type — Color
Black and White
*
You can choose the scan
type for your document.
Resolution — 100dpi
200dpi*
300dpi
600dpi
You can choose the scan
resolution for your
document.
File Type — Text*
HTML
RTF
You can choose the file
format for your document.
Scan Size — Letter *
Legal
A4
A5
EXE
4"x6"
Business Card
You can choose the scan
size for your document.
Level1 Level2 Level3 Options Descriptions Page
See Software and Network User’s Guide.
The factory settings are shown in Bold with an asterisk.
102
Scan to File Set Options — Off*
On
If you want to use the
control panel to change
the machine’s settings,
choose On.
See .
The settings below will appear when On is selected in Set Options.
Scan Type — Co lor*
Black and White
You can choose the scan
type for your document.
Resolution — 100dpi
200dpi*
300dpi
600dpi
You can choose the scan
resolution for your
document.
File Type — (If you choose the
Color option in
the Scan Type
setting)
PDF*
JPEG
(If you choose the
B&W option in the
Scan Type
setting)
PDF*
TIFF
You can choose the file
format for your document.
Scan Size — Le tter*
Legal
A4
A5
EXE
4"x6"
Business Card
You can choose the scan
size for your document.
Remove Bkg. Clr
— Off*
Low
Medium
High
Change the amount of
background color that is
removed.
Level1 Level2 Level3 Options Descriptions Page
See Software and Network User’s Guide.
The factory settings are shown in Bold with an asterisk.
Menu and features tables
103
C
(Address Book) C
Level1 Level2 Level3 Options Descriptions Page
Search — — — Dial by pressing only a
few keys.
38
SetSpeedDial
— — — You can set up Speed
Dial numbers, so you can
dial by pressing only a few
keys (and Start).
39
Setup Groups — — — You can set up Group
numbers for
broadcasting.
See .
See Advanced User’s Guide.
The factory settings are shown in Bold with an asterisk.
104
Entering Text C
When you are setting certain menu selections, such as the Station ID, you may need to enter text
into the machine. Most dial pad keys have three or four letters printed on the keys. The keys for
0, # and l are used for special characters.
Press the dial pad key the number of times shown in the table to access the character you want.
Inserting spaces C
To enter a space in a fax number, press c once between numbers. To enter a space in a name,
press c twice between characters.
NOTE
The characters that are available may differ depending on your country.
Making corrections C
To change an incorrect character, press d to move the cursor under it, and then press Clear. Enter
the correct character. You can also back up and insert letters.
Press Clear for each character you want to erase.
Repeating letters C
To enter a letter that is on the same key as the letter before, press c to move the cursor to the right
before you press the key again.
Press
Key
one
time
two
times
three
times
four
times
five
times
2 ABC2A
3 DEF3D
4 GH I 4G
5 JKL5J
6 MNO6M
7 PQRS 7
8 TUV8T
9 WXY Z 9
Menu and features tables
105
C
Special characters and symbols C
Press l, # or 0 repeatedly until you see the special character or symbol you want.
Press l for (space) ! " # $ % & ' ( ) + , - . / m
Press # for : ; < = > ? @ [ ] ^ _
Press 0 for English: Á À Ã Â Ç É È Ê Ë Í Î Ï Ó Õ Ô Ö Ú Ù 0
French: À Â Ç É È Ê Ë Î Ï Ô Ú Ù 0
Spanish: Á É Í Ñ Ó Ú 0
106
D
General D
NOTE
This chapter provides a summary of the machine’s specifications. For additional specifications
that are not included here, visit http://www.brother.com/
.
1
Measured when the machine is connected to the USB interface. Power consumption varies slightly depending on the
usage environment or part wear.
2
When using ADF, resolution: standard / document: ISO/IEC 24712 printed pattern.
3
Measured according to IEC 62301 Edition 2.0.
4
Even when the machine is turned off, it will automatically turn itself on periodically for print head maintenance, and
then turn itself off.
Specifications D
Printer Type Inkjet
Print Head Black:
Color:
Piezo with 210 nozzles 1
Piezo with 70 nozzles 3
Memory Capacity 64 MB
LCD (Liquid Crystal
Display)
16 characters 1 line
Power Source AC 100 to 120 V 50/60 Hz
Power Consumption
1
Copying Mode:
Approx. 16 W
2
Ready Mode:
Approx. 3 W
3
Sleep Mode:
Approx. 1.1 W
3
Off:
Approx. 0.2 W
34
Specifications
107
D
1
Noise depends on printing conditions.
Dimension
Weight 17.6 lb (8.0 kg)
Noise Level
(Sound Pressure) Operating:
50 dB(A) (Maximum)
1
Temperature Operating:
Best Print Quality:
50 to 95 F (10 to 35 C)
68 to 91 F (20 to 33 C)
Humidity Operating:
Best Print Quality:
20 to 80% (without condensation)
20 to 80% (without condensation)
ADF (automatic
document feeder)
Up to 20 pages
Paper: 20 lb (80 g/m
2
) Letter or A4 size
Document Size ADF Width: 5.8 in. to 8.5 in. (148 mm to 215.9 mm)
ADF Length: 5.8 in. to 14.0 in. (148 mm to 355.6 mm)
Scanner Glass Width: Max. 8.5 in. (215.9 mm)
Scanner Glass Length: Max. 11.7 in. (297 mm)
7.1 in.
(180 mm)
16.1 in.
(410 mm)
14.7 in.
(374 mm)
18.5 in.
(471 mm)
108
Print media D
1
For glossy paper or transparencies, remove printed pages from the output paper tray immediately after they exit the
machine to avoid smudging.
2
Use only transparency paper recommended for inkjet printing.
3
See Paper type and size for each operation on page 17.
Paper Input
Paper Tray D
Paper Type:
Plain Paper, Inkjet Paper (coated paper),
Glossy Paper
1
and Transparency
12
Paper Size
3
:
Letter, Legal, Executive, A4, A5, A6, Envelopes (Com-10, DL, C5,
Monarch), Photo (4" 6")/(10 15 cm), Photo 2L
(5" 7")/(13 18 cm) and Index Card (5" 8")/(127 203 mm)
Width: 3.86 in. - 8.5 in. (98 mm - 215.9 mm)
Length: 5.8 in. - 14 in. (148 mm - 355.6 mm)
For more information, see Paper weight, thickness and capacity
on page 17.
Maximum paper tray capacity:
Up to 100 sheets of 20 lb (80 g/m
2
) plain paper
Paper Output
Up to 50 sheets of 20 lb (80 g/m
2
) plain paper (face up print delivery to the
output paper tray)
1
Specifications
109
D
Fax D
1
“Pages” refers to the “ITU-T Test Chart #1” (a typical business letter, Standard resolution, MMR code). Specifications
and printed materials are subject to change without prior notice.
Compatibility ITU-T Group 3
Modem Speed Automatic Fallback
14,400 bps
Scanning Width 8.19 in. (208 mm) (Letter)
Printing Width 8.26 in. (210 mm) (Letter)
Gray Scale B&W: 8 bit (256 levels)
Color: 24 bit (8 bit per color/ 256 levels)
Resolution Standard
203 98 dpi (Black)
203 196 dpi (Color)
Fine
203 196 dpi (Black/Color)
Superfine
203 392 dpi (Black)
Photo
203 196 dpi (Black)
Speed Dial 40 stations
Groups Up to 6
Broadcasting 90 (40 Speed Dial/50 Manual Dial)
Automatic Redial 1 time after 5 minutes
Memory Transmission
Up to 170
1
pages
Out of Paper Reception
Up to 170
1
pages
Specifications
111
D
Scanner D
1
Windows
®
XP in this User’s Guide includes Windows
®
XP Home Edition, Windows
®
XP Professional, and Windows
®
XP Professional x64 Edition.
2
Maximum 1200 1200 dpi scanning when using the WIA Driver for Windows
®
XP, Windows Vista
®
, Windows
®
7 and
Windows
®
8 (resolution up to 19200 19200 dpi can be selected by using the Brother scanner utility).
Color/Black Yes/Yes
TWAIN Compliant Yes
(Windows
®
XP
1
/Windows Vista
®
/Windows
®
7/Windows
®
8)
(Mac OS X v10.6.8, 10.7.x, 10.8.x)
WIA Compliant Yes
(Windows
®
XP
1
/Windows Vista
®
/Windows
®
7/Windows
®
8)
ICA Compliant Yes (Mac OS X v10.6.8, 10.7.x, 10.8.x)
Color Depth 30 bit color Processing (Input)
24 bit color Processing (Output) / 256 levels per color
Gray Scale 10 bit color Processing (Input)
8 bit color Processing (Output) / 256 levels per color
Resolution
Up to 19200 19200 dpi (interpolated)
2
Up to 1200 2400 dpi (optical) (Scanner Glass)
Up to 1200 600 dpi (optical) (ADF)
Scanning Width and Length (Scanner Glass)
Width: Up to 8.42 in. (213.9 mm)
Length: Up to 11.61 in. (295 mm)
(ADF)
Width: Up to 8.42 in. (213.9 mm)
Length: Up to 13.92 in. (353.6 mm)
112
Printer D
1
When the Borderless feature is set to On.
2
See Paper type and size for each operation on page 17.
3
When printing on Letter size paper.
4
For detailed specifications visit http://www.brother.com/.
Resolution Up to 1200 6000 dpi
Printing Width
3
8.26 in. [8.5 in. (borderless)
1
]
Borderless
2
Letter, A4, A6, Photo (4" 6")/(10 15 cm), Index Card
(5" 8")/(127 203 mm), Photo 2L
(5" 7")/(13 18 cm)
Print Speed
4
114
Computer requirements D
SUPPORTED OPERATING SYSTEMS AND SOFTWARE FUNCTIONS
PC Interface Hard Disk Space to install
Computer Platform & Operating
System Version
USB
2
Processor For Drivers
For
Applications
(including
Drivers)
Windows
®
Operating
System
Windows
®
XP
Home
14
Windows
®
XP
Professional
14
Printing
PC Fax
3
Scanning
32bit (x86) or
64bit (x64)
processor
150 MB 1 GB
Windows Vista
®14
500 MB 1.3 GB
Windows
®
7
14
Windows
®
8
14
650 MB
Macintosh
Operating
System
Mac OS X v10.6.8
OS X v10.7.x
OS X v10.8.x
Printing
PC Fax (Send)
3
Scanning
Intel
®
Processor
80 MB 550 MB
Conditions:
1
For WIA, 1200 1200 resolution. Brother Scanner Utility
enables to enhance up to 19200 19200 dpi.
2
Third party USB ports are not supported.
3
PC Fax supports black and white only.
4
PaperPort™ 12SE supports Windows
®
XP Home (SP3 or
greater), XP Professional (SP3 or greater), XP Professional
x64 Edition (SP2 or greater), Windows Vista
®
(SP2 or
greater), Windows
®
7 and Windows
®
8.
For the latest driver updates, visit us at
(in USA) http://www.brother.com/
(in Canada) http://www.brother.ca/
All trademarks, brand and product names are
the property of their respective companies.
Specifications
115
D
Consumable items D
Ink The machine uses individual Black, Yellow, Cyan and Magenta ink
cartridges that are separate from the print head assembly.
Service Life of Ink
Cartridge
Starter ink cartridges are in the box. The first time you install the ink
cartridges the machine will use extra ink to fill the ink delivery tubes.
This is a one-time process that enables high quality printing.
Afterward, replacement ink cartridges will print the specified
number of pages. Starter cartridge yield is approximately 80% of the
yield of the LC101 replacement cartridges.
Replacement
Consumables
<Standard Yield Black> LC101BK
<Standard Yield Yellow> LC101Y
<Standard Yield Cyan> LC101C
<Standard Yield Magenta> LC101M
Black, Yellow, Cyan and Magenta - Approximately 300 pages
1
<High Yield Black> LC103BK
<High Yield Yellow> LC103Y
<High Yield Cyan> LC103C
<High Yield Magenta> LC103M
Black, Yellow, Cyan and Magenta - Approximately 600 pages
1
1
Approximate cartridge yield is declared in accordance with ISO/IEC 24711
For more information about the replacement consumables, visit us
at http://www.brother.com/pageyield/
.
What is Innobella™?
Innobella™ is a range of genuine consumables offered by Brother.
The name "Innobella™" derives from the words "Innovation" and
"Bella" (meaning "Beautiful" in Italian) and is a representation of the
"innovative" technology providing you with "beautiful" and "long
lasting" print results.
When you print photo images, Brother recommends Innobella™
glossy photo paper (BP71 series) for high quality. Brilliant prints are
made easier with Innobella™ Ink and paper.
Index
116
E
A
Accessories and supplies .......................... ii
Address Book
Group dial
changing
............................................40
Speed Dial
changing
............................................40
deleting
..............................................40
setting up
...........................................39
using
..................................................38
ADF (automatic document feeder)
...........18
Answering machine (TAD)
.......................33
connecting
.............................................34
Apple Macintosh
See Software and Network User’s Guide.
Automatic
fax receive
.............................................24
Easy Receive
.....................................28
B
Brother
accessories and supplies
........................ ii
Brother numbers
...................................... i
CreativeCenter
........................................4
Customer Service
....................................i
FAQs (frequently asked questions)
.......... i
Notice-Disclaimer
................................... iv
product support
........................................ i
service centers
........................................ ii
Solutions Center
...................................... i
C
Cleaning
print head
..............................................55
scanner
.................................................54
Connecting
external TAD
(answering machine)
...................... 33, 34
external telephone
................................35
Consumable items
.................................115
Control panel overview
..............................6
ControlCenter
See Software and Network User’s Guide.
Copy
paper size
............................................. 42
paper type
............................................ 42
using ADF
............................................. 18
using scanner glass
.............................. 19
Cordless telephone (non-Brother)
........... 36
Custom Ringing
....................................... 30
Custom telephone features on a single
line
........................................................... 85
D
Data Ident-A-Call ..................................... 29
Date and time
.......................................... 57
Dialing
a pause
................................................. 39
Address Book
....................................... 38
manual
.................................................. 38
Distinctive Ring
........................................ 30
setting ring pattern
................................ 31
turning off
............................................. 31
Document
loading
............................................ 18, 19
E
Easy Receive .......................................... 28
Envelopes
.......................................... 12, 17
Error messages on LCD
.......................... 60
B&W Print Only
.................................... 60
Cannot Detect
...................................... 61
Cannot Print
......................................... 61
Clean Unable
........................................ 61
Comm. Error
......................................... 61
Cover is Open
...................................... 62
Data Remaining
.................................... 62
Document Jam
..................................... 62
DR Mode in Use
................................... 62
High Temperature
................................ 62
Init Unable
............................................ 61
Ink Box Full
........................................... 63
Ink Low
................................................. 64
InkBox NearFull
.................................... 63
Low Temperature
................................. 64
No Ink Cartridge
................................... 64
No Paper Fed
....................................... 64
Not Registered
..................................... 65
117
E
Out of Memory ......................................65
Paper Jam
............................................65
Print Unable
..........................................61
Scan Unable
.........................................61
Wrong Paper Size
.................................66
Extension telephone, using
......................36
External telephone, connecting
................35
F
Fax codes
changing
...............................................37
Fax Receive Code
......................... 28, 36
Telephone Answer Code
......................36
using
.....................................................36
Fax, from PC
See Software and Network User’s Guide.
Fax, stand-alone
receiving
...............................................24
difficulties
.................................... 82, 83
Easy Receive
.....................................28
F/T Ring Time, setting
.......................27
from extension telephone
..................36
from external telephone
.....................36
Ring Delay, setting
.............................27
telephone line interference / VoIP
......87
sending
.................................................21
change scanner glass size
................22
color fax
.............................................22
difficulties
...........................................84
telephone line interference / VoIP
......87
Transmission Verification Report
.......23
Fax/Tel mode
answering at extension telephones
......36
Fax Receive Code
................................36
Ring Delay
............................................27
Telephone Answer Code
......................36
G
Gray scale ..................................... 109, 111
H
Help
LCD messages
.....................................89
using menu keys
................................90
Menu Table
...........................................91
Hook key
....................................................6
I
Ident-A-Call ............................................. 29
Ident-A-Ring
............................................ 29
Ink cartridges
ink dot counter
...................................... 51
replacing
............................................... 51
Innobella™
............................................ 115
J
Jams
document
............................................. 68
paper
.................................................... 69
L
LCD (Liquid Crystal Display) ............... 6, 90
M
Macintosh
See Software and Network User’s Guide.
Maintenance, routine
replacing ink cartridges
........................ 51
Manual
dialing
................................................... 38
receive
.................................................. 24
Memory Storage
...................................... 89
Multi-line connections (PBX)
................... 35
N
Nuance™ PaperPort™ 12SE
See Software and Network User’s Guide.
See also Help in the PaperPort™ 12SE
application.
P
Paper ............................................... 15, 108
capacity
................................................ 17
loading
.............................................. 9, 12
loading envelopes
................................ 12
printable area
....................................... 14
size
....................................................... 15
size of document
.................................. 18
type
................................................ 15, 17
Personalized Ring
................................... 30
118
Presto! PageManager
See Software and Network User’s Guide.
See also Help in the Presto! PageManager
application.
Print
alignment check
....................................56
difficulties
..............................................77
printable area
........................................14
quality check
.........................................55
resolution
............................................112
specifications
......................................112
Printing
See Software and Network User’s Guide.
Programming your machine
.....................90
R
Receive Mode
External TAD
.........................................24
Fax Only
................................................24
Fax/Tel
..................................................24
Manual
..................................................24
Redial/Pause
............................................38
Remote Setup
See Software and Network User’s Guide.
Resolution
copy
....................................................110
fax
.......................................................109
print
.....................................................112
scan
....................................................111
Ring Delay, setting
...................................27
RingMaster
...............................................30
S
Scanning
See Software and Network User’s Guide.
Serial Number
how to find...............See inside front cover
SimpleBiz Fax & Alternative Number
Ringing
.....................................................29
Smart Ring
...............................................30
Speed Dial
changing
...............................................40
setting up
..............................................39
using
.....................................................38
Step-by-step Menu Tables
.......................89
T
TAD (telephone answering device),
external
.............................................. 24, 33
connecting
...................................... 33, 34
Receive Mode
...................................... 24
recording OGM
..................................... 34
Teen Ring
................................................ 29
Telephone line
connections
.......................................... 34
difficulties
.............................................. 82
interference / VoIP
................................ 87
multi-line (PBX)
.................................... 35
Text, entering
........................................ 104
special characters
.............................. 105
Transferring your faxes or
Fax Journal report
................................... 67
Transparencies
................... 15, 16, 17, 108
Troubleshooting
document jam
....................................... 68
error messages on LCD
....................... 60
if you are having difficulty
copying
.............................................. 85
incoming calls
.................................... 85
paper handling
.................................. 80
phone line or connections
................. 82
print quality
........................................ 79
printing
.............................................. 77
printing received faxes
...................... 82
receiving faxes
.................................. 83
scanning
............................................ 86
software
............................................. 86
maintenance messages on LCD
.......... 60
paper jam
............................................. 69
U
Unscannable area ................................... 20
V
Voice Mail ................................................ 29
W
Warranties are in the box
Notice-Disclaimer
...................................iv
Windows
®
See Software and Network User’s Guide.
World Wide Web
.........................................i
www.brotherearth.com
Brother International Corporation
200 Crossing Boulevard
P.O. Box 6911
Bridgewater, NJ 08807-0911 USA
Brother International Corporation (Canada) Ltd.
1 rue Hôtel de Ville,
Dollard-des-Ormeaux, QC, Canada H9B 3H6
Visit us on the World Wide Web
http://www.brother.com/
This machine is approved for use in the country of purchase only. Local Brother companies or their
dealers will only support machines purchased in their own countries.
