Brother One-Year Limited Warranty
(USA Only)
© 2021 Brother International Corporation
Who is covered:
Brother’s Limited Warranty is only provided
to the Original Purchaser who purchased
the accompanying product, supply and
accessories (collectively referred to as “this
Product”) directly from Brother or an
authorized Brother reseller in the United
States.
If you purchased a Brother product from
someone other than an authorized Brother
reseller in the United States or the product
was used prior to your purchase, including
but not limited to a non-Brother refurbished
product, you are not the Original Purchaser
and the product is not covered by the
Brother limited warranty. This includes, but
is not limited to, purchases via online
marketplaces, such as eBay, Amazon
Marketplace, Facebook Marketplace,
Walmart Marketplace, etc. from a reseller
who is not Brother Authorized.
What is covered:
This Product includes a Machine, and any
Supplies and Accessories that may be
included in box with Machine purchase. For
detailed information regarding these items,
see the User’s Guides at
support.brother.com/manuals
.
Except as otherwise provided herein, Brother
warrants that the Machine and the
Accompanying Supply and Accessory Items
will be free from defects in materials and
workmanship, when used under normal
conditions.
This warranty applies only to new or Brother
factory refurbished products purchased
directly from Brother or a Brother Authorized
Reseller and used in the United States.
For products purchased in, but used outside
the United States, this warranty covers only
warranty service within the United States and
does not include shipping outside the United
States.
What is the Warranty Period:
Machines: One year from the original
purchase date.
Included Accessory Items: One year from the
original purchase date.
Accompanying Supply Items:90 days from the
original purchase date or the rated life of the
supply, whichever comes first.
What is NOT covered:
This warranty does not cover:
• Physical damage to this Product.
o Damage caused by improper installation,
improper or abnormal use, misuse,
neglect or accident (including but not
limited to transporting this Product without
the proper preparation and/or packaging)
o Damage caused by another device or
software used with this Product (including
but not limited to damage resulting from
use of non-Brother brand parts, supply
and accessory items)
• Supply and Accessory Items that have
expired in accordance with a rated life or
Best By date.
• Normal Periodic Maintenance Items beyond
their rated life. For detailed machine
information, see the User’s Guides at
support.brother.com/manuals
.
• Problems arising from anything other than
defects in materials or workmanship.
This limited warranty is VOID if this Product
has been altered or modified in any way,
including but not limited to attempted warranty
repair without authorization from Brother
and/or alteration/removal of the serial number
or rating plate.
What to do if you think your Product is
eligible for warranty service:
Report your issue to either Brother Customer
Service or a Brother Authorized Service
Center within the applicable warranty period.
To contact our Brother Customer Service
Hotline, call 1-877-BROTHER (1-877-276-
8437) or visit
https://www.brother-
usa.com/contact-us.
For the name of a local Brother Authorized
Service Center(s), call our Brother Customer
Service Hotline at the number above or visit
https://www.brother-usa.com/dealer-locator
.
Supply Brother or the Brother Authorized
Service Center with a copy of your dated bill
of sale showing that this Product was
purchased from an authorized Brother reseller
within the U.S.
What Brother will do:
If the problem reported concerning your
Machine and/or accompanying Supply and
Accessory Items is covered by this warranty,
Brother or its Authorized Service Center will
repair or replace the Machine and/or
accompanying Supply and Accessory Items at
no charge to you for parts or labor.
The decision as to whether to repair or
replace the Machine and/or accompanying
Supply and Accessory Items is made by
Brother in its sole discretion.
Brother reserves the right to supply a
refurbished or remanufactured replacement
Machine and/or accompanying Supply and
Accessory Items and/or use refurbished parts,
provided such replacement products conform
to the manufacturer's specifications for new
product/parts.
Brother reserves the right to supply a
replacement Product of a different model
provided the replacement Product is of a
similar form-factor and provides similar
function to the original Product.
The repaired or replacement Machine and/or
accompanying Supply and Accessory Items
will be sent to you freight prepaid or made
available for you to pick up at a Brother
Authorized Service Center.
If the Machine and/or accompanying Supply
and Accessory Items are not covered by this
warranty, you will be charged for shipping the
Machine and/or accompanying Supply and
Accessory Items back to you and charged for
any service and/or replacement parts/products
at Brother's then current published rates.
The foregoing are your sole and exclusive
remedies under this warranty.
Important:
Brother recommends that you keep all original
packing materials in the event that you need
to ship this Product.
What Brother may ask you to do:
If Brother elects to repair the Machine, you
may be required to deliver (by hand if you
prefer) or ship the Product, properly
packaged, freight prepaid, to the Authorized
Service Center together with a photocopy of
your bill of sale.
You are responsible for the cost of shipping,
packing the Product, and insurance, if desired.
Brother is not responsible for loss or damage
to this Product in shipping.
Limitations:
Brother is not responsible for damage to or
loss of any equipment, media, programs or
data related to the use of this Product.
Except for the repair or replacement as
described above, Brother shall not be liable
for any direct, indirect, incidental or
consequential damages or specific relief.
Because some states do not allow the
exclusion or limitation of consequential or
incidental damages, the above limitation may
not apply to you.
THIS WARRANTY IS GIVEN IN LIEU OF ALL
OTHER WARRANTIES, WRITTEN OR
ORAL, WHETHER EXPRESSED BY
AFFIRMATION, PROMISE, DESCRIPTION,
DRAWING, MODEL OR SAMPLE. ANY AND
ALL WARRANTIES OTHER THAN THIS
ONE, WHETHER EXPRESS OR IMPLIED,
INCLUDING IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE, ARE HEREBY
DISCLAIMED.
This Limited Warranty is the only warranty that
Brother is giving for this Product. It is the final
expression and the exclusive and only
statement of Brother's obligations to you. It
replaces all other agreements and
understandings that you may have with
Brother or its representatives.
This warranty gives you certain rights and you
may also have other rights that may vary from
state to state.
