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86
FAQ
CATEGORY
SUB-CATEGORY QUESTION ANSWER
Recovery
Solution
Factory Reset
How can I perform a
factory reset if I can’t
access the phone’s
Settings
menu?
How to perform a factory reset:
Read ALL steps before attempting.
1. Turn the phone off.
2. Press and hold the following keys (on
the side of the phone) at the same
time:
Volume Down Key
+
Power/Lock Key
.
3. Release both of the key when the
System recovery screen is displayed.
4. Press either of the
Volume Keys
to highlight
Factory data reset
,
then press the
Power/Lock Key
.
NOTE Select
Continue Power up
to
simply restart your phone without
performing a hard reset.
5. The Factory data reset screen is
displayed. Press either of the
Volume Keys
to highlight
Ye s
(or
No
to exit), then press the
Power/
Lock Key
to continue.
6. Your phone will perform a hard reset
and erase all of your personal data.
Attention:
If a factory reset is performed, all
installed apps and user data will be
erased. Please remember to back up
any important data before performing a
factory reset.
Power Reset
The phone is
locked-up and doesn't
function. How can I
reset it?
In the case of a malfunction or lock up
error, remove the battery and reinsert it
and then turn on your phone.
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