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24
Problem May Be Caused By What to Do
System is noisy. Cooling fans set too high. See page 15 to change the fan setting.
NOTE: Changing the fan setting may extend
the time it takes for the bottle bay to cool
after door openings and closings.
Bottle will not slide into
bottle bay.
Cap on clean pour head mis-
aligned.
Check that the cap and rotor switch are in the
correct position. See page 9.
Wine comes out during
purge or clean process.
New wine bottle is very full. Sometimes if a new wine bottle is very full, a
little wine will come out during the purge or
clean process. This is normal.
Hissing noise. Normal sound at end of wine
dispensing, purge or clean
function.
Hissing sound is normal during these normal
system operations.
Argon gas leak. If hissing is coming from gas line. Remove
gas cylinder from regulator and call Dacor for
replacement gas line.
If hissing is coming from regulator area.
Check to make sure gas cylinder is connected
firmly to regulator. If hissing continues,
remove gas cylinder from regulator and call
Dacor for replacement regulator assembly.
Suspected gas leak/Gas
cylinder emptying too
quickly.
One or more dispensing head
caps loose.
Check all dispensing heads to ensure that the
caps are correctly engaged and secure.
Purge (P) button pushed too
often.
Push the purge (P) button only once to purge
air from the bottle. Pushing the button more
than once wastes gas.
Leak in gas supply system. Call for service.
Before You Call for Service
Warranty and Service
Getting Help
Before you request service:
1. Review the Before You Call for Service sec-
tion of this manual (page 22).
2. Use the helpful tips found in our Problem Solu-
tion Guide.
3. Become familiar with the warranty terms and
conditions of your product on the following page.
4. If none of these tips or suggestions resolves
your problem, call our Customer Service center
at the number shown.
Dacor’s Customer Service center is available 6:00
A.M. – 5:00 P.M. Pacific Time
For warranty repairs or questions and for Dacor Dis-
tinctive Service (DDS) in the US and Canada
Phone: (800) 793-0093, extension 2822
For non-warranty repairs or questions in the US and
Canada
Phone: (800) 793-0093, extension 2813
Contact us through our web site at:
www.dacor.com /contact-us
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