Model 3 User Manual

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For more information on troubleshooting Mobile

Connector or Wall Connector status lights, refer to the

product's Owner's Manual at Charging & Adapter

Product Guides. If using other external charging

equipment, refer to the manufacturer's provided

documentation for troubleshooting tips.

For more information on charging, see Charging

Instructions on page 156.

(CP_a046)

Charging equipment

communication lost

Check power source and charging

equipment

Charging stopped because communication between

the vehicle and the external charging equipment was

interrupted.

Conﬁrm whether the external charging equipment is

other indicators on the equipment.

If the equipment is not powered, try to restore the

external charging equipment’s power source.

•

If attempting to charge at a public station and power

is unable to be restored, contact the station

operator.

•

If attempting to charge at a private station (for

example: charging at home) and power is unable to

be restored, contact an electrician.

If the equipment is powered, try charging the vehicle

using dierent external charging equipment.

•

If the vehicle begins charging, the issue was likely

with the equipment.

•

If the vehicle still does not charge, the issue may be

with the vehicle.

As this alert is usually speciﬁc to external charging

equipment and power sources, and it does not typically

indicate an issue with your vehicle that can be resolved

by scheduling service, it is recommended that you:

•

Make sure the external charging equipment is

powered.

• Try charging with multiple, dierent types of

charging equipment.

You can also try charging your vehicle using a Tesla

Supercharger or Destination Charging location, all of

which can be located through the map on your vehicle's

touchscreen display. See Range Assurance on page 72

for more details. Additional third-party charging

stations may also be available in your area to help you

to pinpoint the issue.

For more information on troubleshooting Mobile

Connector or Wall Connector status lights, refer to the

product's Owner's Manual at Charging & Adapter

Product Guides. If using other external charging

equipment, refer to the manufacturer's provided

documentation for troubleshooting tips.

(CP_a053)

Unable to charge - Charge station

not powered

Check power source or try a

dierent station

Charging cannot begin because the charging

equipment is not ready. A charge handle is detected,

but the charging station is not communicating with the

vehicle. This issue could occur because:

• The charging station is not powered.

•

The control pilot signal between the charging station

and the vehicle is interrupted.

Try charging the vehicle with dierent charging

equipment or at a dierent charging station.

If the vehicle starts to charge, the issue was likely with

the equipment.

If using a Tesla Mobile Connector or Wall Connector,

ﬁrst check the status lights on the front. If no status

lights are visible, check the power source and contact

an electrician to inspect the building wiring connection

to the wall outlet or the Wall Connector to

conﬁrm that

all wires are properly connected and torqued.

If using other external charging equipment, consult the

product's owner's manual to learn how to conﬁrm that

the station is powered. Contact an electrician to inspect

the building wiring and charging equipment as

necessary.