D-Link DCS-5222L User Manual

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52D-Link DCS-5222L User Manual

Section 6 - Troubleshooting

3. In addition to using mydlink.com, is there another way to access my camera remotely over the Internet?

Yes,youcanaccessyourcameraovertheInternetthroughthefollowingURLaftersuccessfullyinstallingyourcamerathroughtheCameraInstallation

Wizard:

http://[mydlinkNo.].mydlink.com

Forexample,ifyourcamera’smydlinkNo.was12345678,youwouldbeabletoaccessyourcameraremotelybyopeningyourwebbrowserand

going to http://12345678.mydlink.com.

ThisURLwillopenawebpagewhereyouwillbeaskedtologinbyenteringyourcamera’spassword.Afterenteringyourpassword,yourcamera’s

Live View window will open, and you will be able to congure your camera as well.

4. Why does the LED not light up?

The power supply might be faulty. Conrm that you are using the provided DC 5V power supply for this network camera. Verify that the power

supply is correctly connected. If the camera is functioning normally, the LED may have been disabled. See page 39 for information about how to

enable the LED.

5. Why is the camera’s network connection unreliable?

Theremightbeaproblemwiththenetworkcable.Toconrmthatthecablesareworking,PINGtheaddressofaknowndeviceonthenetwork.If

thecablingisOKandyournetworkisreachable,youshouldreceiveareplysimilartothefollowing(…bytes=32time=2ms).

AnotherpossibleproblemmaybethatthenetworkdevicesuchasahuborswitchutilizedbytheNetworkCameraisnotfunctioningproperly.

Please conrm the power for the devices are well connected and functioning properly.

6. Why does the Network Camera work locally but not remotely?

This might be caused by the rewall protection. Check the Internet rewall with your system administrator. The rewall may need to have some

settingschangedinorderfortheNetworkCameratobeaccessibleoutsideyourlocalnetwork.Formoreinformation,pleaserefertothesection

about installing your camera behind a router on page 45.

MakesurethattheNetworkCameraisn’tconictingwithanyWebserveryoumayhaverunningonyournetwork.Thedefaultroutersettingmight

beapossiblereason.CheckthatthecongurationoftheroutersettingsallowtheNetworkCameratobeaccessedoutsideyourlocalnetwork.

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D-Link DCS-5222L Cloud PTZ Camera

User Manual - Page 58