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Emergencies
Emergencies
Self
-help
Information, assistance and
emergency call service
How it works
Fig. 29
On the roof console: voice service con-
tr
ols
Depending on the equipment, there is a con-
tr
ol on the roof console.
By pressing the buttons , and
›››
Fig. 29, you can run the following voice
services:
●
information call
●
assistance call
●
emergency call service.
A built-in control unit establishes the connec-
tion.
When a voice service is activated, a connec-
tion is established with a phone line.
Control lamp
The control has a warning lamp
›››
Fig. 29
(arrow). It shows the following statuses:
●
Off: the eCall service is not available.
●
Flashes red, approx. 20 seconds after
switching on the ignition: the eCall service
is off.
●
Lights up red: system failure. The eCall
service is available with certain restrictions.
SEAT suggests going to a specialised work-
shop.
●
Lights up green: the eCall service is avail-
able. The system works correctly.
●
Flashes green: There is an ongoing voice
connection.
Information call
1)
With the information call, a call is made to
SEAT, S.A. customer service.
Assistance call
1)
With the assistance call you can directly re-
quest specialised help in the event of a
breakdown.
Parallel to the voice call, some vehicle data is
transmitted, e.g. your current location.
Emergency call service
1)
If an emergency call is conducted manually
or activated automatically in the event of an
accident with an airbag triggering, informa-
tion relevant to the emergency is broadcast,
e.g. the current location of the vehicle
›››
page 305.
If the call is public, the person on the other
end of the line uses the language of the
country in which you are located.
If the call is private, the person on the other
end of the line will assist you in the language
you have configured in the Infotainment sys-
tem. If the configured language is not availa-
ble, English will be used.
Diversion to 112 emergency number
In some situations where the emergency call
service is limited or cannot be carried out, an
emergency call is made to 112.
1)
Only available in certain countries.
38
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