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account, you need to retry adding the device. When re-adding the device, check the following:
a. The connected Wi-Fi is a 2.4G Wi-Fi network, not a 5G Wi-Fi network
b. You entered the correct Wi-Fi password
c. The device is close to the router
4. "Camera is having trouble connecting to the network, please try re-entering your password"
The Wi-Fi name and password you entered do not match. Please try to add the device again and
make sure the Wi-Fi name and password you entered are correct.
5. "Camera is having trouble finding your network, please try moving camera closer to your
router"
The Wi-Fi signal is weak, please try adding the device after placing the device close to the router.
6. "Wi-Fi connection successful, camera is trying to connect the server."
The device has successfully connected to Wi-Fi and will try to request a connection to the server
7. "Wi-Fi network error, the camera is having trouble connecting to the network, please try again
later"
The device failed to connect to the server. Please check whether the Wi-Fi network can connect
to the Internet normally.
8. "Configuration is complete, please wait for the camera online"
The device has been added successfully. You can start using the device after completing the rest
of the configuration process according to the prompts.
2.4. My device appears disconnected or
offline, what should I do?
If the device shows that it is disconnected or offline, please do the following:
a. Check that the router to which the device is connected can access the Internet properly.
Please connect your phone to the same router, and visit a commonly used website via your
system browser to check whether it opens normally.
b. The device needs to be connected to a 2.4G wireless network, not 5G. You can log in to the
console of the router to enable the 2.4G wireless network, or you can contact the manufacturer
of the router to inquire how to enable the 2.4G wireless network.
c. Make sure the Wi-Fi account and password you entered are correct. If you have changed the
name or password of the Wi-Fi, please re-add the device.
d. Please place the device close to the router and clear the area between the device and the
router.
e. Since a single router can only support a limited number of devices at the same time, please
try to disconnect other devices before adding new devices.
2.5. How to connect the device to a new router
When you need to move a device to a new location, or you start using a new router, you can
connect the device to the new router in the following ways:
1. If the device is offline:
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