Loading ...
2
Contents
1. Accounts and Sharing
.....................................................................
4
1.1. Failure to log in
.............................................................................................................
4
1.2. What do I do if I forget my Password?
.........................................................................
4
1.3. How can I change passwords?
.....................................................................................
5
1.4. How can I share my device(s) with others?
.................................................................
5
1.5. How can I stop sharing devices with others?
..............................................................
6
1.6. How can I Access Control of Shared Devices?
.............................................................
6
2. Installation and Connection
............................................................
6
2.1. How can I add a device?
...............................................................................................
6
2.2. What do the different status light colors mean?
.........................................................
8
2.3. Voice prompt description
.............................................................................................
8
2.4. My device appears disconnected or offline, what should I do?
.................................
9
2.5. How to connect the device to a new router
................................................................
9
2.6. How to remove a device
............................................................................................
10
3. Cloud Service
.................................................................................
10
3.1. What is Cloud Service?
...............................................................................................
10
3.2. What are the mechanisms behind Cloud Service’s recording and saving?
...............
11
3.3. What are the differences between using cloud storage and SD card storage?
........
12
3.4. What types of Cloud Service plans are available?
.....................................................
12
3.5. How is the Cloud Service activated?
..........................................................................
12
3.6. What should I do if the Cloud Service is unavailable after the subscription?
..........
12
3.7. How can I download the videos from the cloud?
......................................................
13
3.8. Why is the duration of each video in the library 12 seconds?
..................................
13
3.9. What does ”Cloud storage time” mean?
...................................................................
14
3.10. Can I put the Cloud Service on hold and extend the end date of my subscription?
.
14
3.11. How do I get a trial plan?
............................................................................................
14
3.12. How can I subscribe to the Cloud Service?
.................................................................
14
3.13. How do I check my current Cloud Service plans?
......................................................
15
3.14. Can I subscribe an additional plan when I already have an existing one? How is the
service time calculated?
............................................................................................................
15
3.15. Is a subscription to a Cloud Service plan refundable?
...............................................
15
3.16. How do I use the activation code?
.............................................................................
15
3.17. How can I cancel an auto-renewal plan?
....................................................................
16
3.18. Can I transfer a cloud service plan from one camera to another?
............................
16
4. Facial Recognition
.........................................................................
17
4.1. What is face recognition?
..........................................................................................
17
Loading ...
Loading ...
Loading ...